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Thread: Zimbra Desktop Wont Even Start

  1. #21
    SiliconJunkie is offline Loyal Member
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    Quote Originally Posted by dynomite View Post
    May suggest zimbra talk to microsoft to make sure that zimbra won't be considered malware in the future.
    How do you think Microsoft would react to that - taking away more share of their Exchange market.

    Methinks this could have been by design in the first place.

    I bet Exchange users didn't have any trouble yesterday...

  2. #22
    ozzturkgem is offline Member
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    Quote Originally Posted by SiliconJunkie View Post
    Open the hosts file in Notepad. The hosts file is found in %systemroot%\system32\drivers\etc

    Good luck.
    NOTHING IS CHANGED ERROR IS STILL THERE !!!!

  3. #23
    jmhe is offline Zimbra Employee
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    The installation log showed that YZD service failed to start. Can you manually start it (Contro Panel | Administrative Tools | Services) and check Administrative Tools | Event Viewer | Windows Logs | System to see whether there is any error about Yahoo! Zimbra Desktop Service?

    Is this Vista 64-bit? (which we don't officially support yet, but some users have reported successful installations)


    Quote Originally Posted by ozzturkgem View Post
    Exactly the same Error with the new build. Plus one more error which is now at the end of installation it says Failed to inject zimlets:

    My user account which is gem is an Administrator account as I wrote earlier.

    I Uninstalled my zdesktop_1_0_build_1482_win32.

    Then I deleted :
    C:\Users\gem\AppData\Local\Zimbra
    C:\Users\gem\AppData\Roaming\Yahoo! Inc
    C:\Users\gem\AppData\Roaming\Yahoo!\Yahoo! Zimbra Desktop
    C:\Users\gem\AppData\Roaming\Mozilla\Extensions\zd esktop@zimbra.com

    Then I run "Ccleaner" and "Advanced System Care 3" to remove any obsolute registry key entries and temporary files releated with zimbra installation.

    I restarted my computer and start the new build zdesktop_1_0_build_1513_win32 from scratch. Then I restart my computer after the installation finishes. I checked and and see that “Yahoo Zimbra Desktop Service" is working. Then I tried to start zimbra I get exactly the same error again.

    It tries to open for 3-5 min. then gives this message again:

    [JavaScript Application]
    Couldn't access Yahoo! Zimbra Desktop server. If issue persists after reinstall, please check logs for errors and report to Zimbra Desktop - Zimbra - Forums.


    When I manually enter my browser "http://localhost:7633/desktop/login.jsp", I see:

    HTTP ERROR: 500
    INTERNAL_SERVER_ERROR
    RequestURI=/zimbra/desktop/login.jsp
    Caused by:
    java.lang.reflect.InvocationTargetException
    at sun.reflect.GeneratedMethodAccessor11.invoke(Unkno wn Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.apache.jasper.runtime.JspRuntimeLibrary.handle SetPropertyExpression(JspRuntimeLibrary.java:674)
    at org.apache.jsp.desktop.login_jsp._jspService(login _jsp.java:99)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:279)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    Caused by: com.zimbra.common.soap.SoapFaultException: system failure: java.lang.NullPointerException
    ExceptionId:btpool0-2:1236517255116:4d91f6b77979163e
    Code:service.FAILURE
    at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88)
    at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:263)
    at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:224)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:277)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:226)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:315)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:279)
    at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:192)
    at com.zimbra.cs.account.soap.SoapProvisioning.soapAd minAuthenticate(SoapProvisioning.java:145)
    at com.zimbra.cs.offline.jsp.JspProvStub.(JspProvStub .java:26)
    at com.zimbra.cs.offline.jsp.JspProvStub.getInstance( JspProvStub.java:30)
    at com.zimbra.cs.offline.jsp.PageBean.updateServerLoc ale(PageBean.java:77)
    at com.zimbra.cs.offline.jsp.PageBean.setLocale(PageB ean.java:70)
    ... 34 more
    Caused by:
    com.zimbra.common.soap.SoapFaultException: system failure: java.lang.NullPointerException
    ExceptionId:btpool0-2:1236517255116:4d91f6b77979163e
    Code:service.FAILURE
    at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88)
    at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:263)
    at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:224)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:277)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:226)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:315)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:279)
    at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:192)
    at com.zimbra.cs.account.soap.SoapProvisioning.soapAd minAuthenticate(SoapProvisioning.java:145)
    at com.zimbra.cs.offline.jsp.JspProvStub.(JspProvStub .java:26)
    at com.zimbra.cs.offline.jsp.JspProvStub.getInstance( JspProvStub.java:30)
    at com.zimbra.cs.offline.jsp.PageBean.updateServerLoc ale(PageBean.java:77)
    at com.zimbra.cs.offline.jsp.PageBean.setLocale(PageB ean.java:70)
    at sun.reflect.GeneratedMethodAccessor11.invoke(Unkno wn Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.apache.jasper.runtime.JspRuntimeLibrary.handle SetPropertyExpression(JspRuntimeLibrary.java:674)
    at org.apache.jsp.desktop.login_jsp._jspService(login _jsp.java:99)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:279)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
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    I lost my hope

  4. #24
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by ozzturkgem View Post
    NOTHING IS CHANGED ERROR IS STILL THERE !!!!
    When you reply to a post please don't type in capitals as it's considered shouting and not really necessary.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #25
    ozzturkgem is offline Member
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    Quote Originally Posted by jmhe View Post
    The installation log showed that YZD service failed to start. Can you manually start it (Contro Panel | Administrative Tools | Services) and check Administrative Tools | Event Viewer | Windows Logs | System to see whether there is any error about Yahoo! Zimbra Desktop Service?

    Is this Vista 64-bit? (which we don't officially support yet, but some users have reported successful installations)
    No not a Vista 64-bit. My Vista is a Windows Vista Home Premium 32 bit.

  6. #26
    ozzturkgem is offline Member
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    Now this time freshly downloaded and installed zdesktop_1_0_build_1513_win32.exe on my work computer.

    My work computer is a Windows XP Professional Service Pack 3 and it is 32 bit, and my user acccount "Sanane" is an administrator account I get the same error:


    When i try to open zimbra for 3 min. it tries to open then gives this message:

    [JavaScript Application]
    Couldn't access Yahoo! Zimbra Desktop server. If issue persists after reinstall, please check logs for errors and report to Zimbra Desktop - Zimbra - Forums.


    When I manually enter my browser "http://127.0.0.1:7633/desktop/login.jsp", I see:

    HTTP ERROR: 500

    INTERNAL_SERVER_ERROR

    RequestURI=/zimbra/desktop/login.jsp
    Caused by:

    java.lang.reflect.InvocationTargetException
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.apache.jasper.runtime.JspRuntimeLibrary.handle SetPropertyExpression(JspRuntimeLibrary.java:674)
    at org.apache.jsp.desktop.login_jsp._jspService(login _jsp.java:99)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:279)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    Caused by: com.zimbra.common.soap.SoapFaultException: system failure: java.lang.NullPointerException
    ExceptionId:btpool0-0:1236932734484:a1e56bdc4be73194
    Code:service.FAILURE
    at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88)
    at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:263)
    at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:224)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:277)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:226)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:315)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:279)
    at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:192)
    at com.zimbra.cs.account.soap.SoapProvisioning.soapAd minAuthenticate(SoapProvisioning.java:145)
    at com.zimbra.cs.offline.jsp.JspProvStub.(JspProvStub .java:26)
    at com.zimbra.cs.offline.jsp.JspProvStub.getInstance( JspProvStub.java:30)
    at com.zimbra.cs.offline.jsp.PageBean.updateServerLoc ale(PageBean.java:77)
    at com.zimbra.cs.offline.jsp.PageBean.setLocale(PageB ean.java:70)
    ... 35 more

    Caused by:

    com.zimbra.common.soap.SoapFaultException: system failure: java.lang.NullPointerException
    ExceptionId:btpool0-0:1236932734484:a1e56bdc4be73194
    Code:service.FAILURE
    at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88)
    at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:263)
    at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:224)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:277)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:226)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:315)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:279)
    at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:192)
    at com.zimbra.cs.account.soap.SoapProvisioning.soapAd minAuthenticate(SoapProvisioning.java:145)
    at com.zimbra.cs.offline.jsp.JspProvStub.(JspProvStub .java:26)
    at com.zimbra.cs.offline.jsp.JspProvStub.getInstance( JspProvStub.java:30)
    at com.zimbra.cs.offline.jsp.PageBean.updateServerLoc ale(PageBean.java:77)
    at com.zimbra.cs.offline.jsp.PageBean.setLocale(PageB ean.java:70)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.apache.jasper.runtime.JspRuntimeLibrary.handle SetPropertyExpression(JspRuntimeLibrary.java:674)
    at org.apache.jsp.desktop.login_jsp._jspService(login _jsp.java:99)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:279)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)

    Powered by Jetty://

    And Logs and Outs are in the attachment.
    Attached Files Attached Files

  7. #27
    jmhe is offline Zimbra Employee
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    ozzturkgem, can you try what i suggested in comment #23?

  8. #28
    ozzturkgem is offline Member
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    Quote Originally Posted by jmhe View Post
    ozzturkgem, can you try what i suggested in comment #23?
    Quote Originally Posted by jmhe View Post
    The installation log showed that YZD service failed to start. Can you manually start it (Contro Panel | Administrative Tools | Services) and check Administrative Tools | Event Viewer | Windows Logs | System to see whether there is any error about Yahoo! Zimbra Desktop Service?
    I manually stopped YZD then manually started it and checked Administrative Tools | Event Viewer | Windows Logs | System. There is no error log in Windows Logs related with YZD service.

    Quote Originally Posted by jmhe View Post
    Is this Vista 64-bit? (which we don't officially support yet, but some users have reported successful installations)
    No not a Vista 64-bit. My Vista is a Windows Vista Home Premium 32 bit.

  9. #29
    ozzturkgem is offline Member
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    Unhappy Why?

    My laptop gave the error I have already given the details and logs. (My Laptop is a Windows Vista Home Premium 32 bit and my user account "Gem" is an administrator account.)

    My Work Coputer gave the same error I posted and gave the details and logs in this topic. (Windows XP Professional Edition Service Pack 3 and it is 32 bit, and my work computer acccount "Sanane" is an administrator account.)

    This time freshly downloaded and installed zdesktop_1_0_build_1513_win32.exe on My Brother's computer.

    My Brother's computer is a windows XP Home Edition Service Pack 3 and it is 32 bit, and my Brother's acccount "Emre" is an administrator accoun I get the same error:


    When i try to open zimbra for 3 min. it tries to open then gives this message:

    [JavaScript Application]
    Couldn't access Yahoo! Zimbra Desktop server. If issue persists after reinstall, please check logs for errors and report to Zimbra Desktop - Zimbra - Forums.


    When I manually enter my browser "http://127.0.0.1:7633/desktop/login.jsp", I see:

    HTTP ERROR: 500

    INTERNAL_SERVER_ERROR

    RequestURI=/zimbra/desktop/login.jsp
    Caused by:

    java.lang.reflect.InvocationTargetException
    at sun.reflect.GeneratedMethodAccessor10.invoke(Unkno wn Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.apache.jasper.runtime.JspRuntimeLibrary.handle SetPropertyExpression(JspRuntimeLibrary.java:674)
    at org.apache.jsp.desktop.login_jsp._jspService(login _jsp.java:99)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:279)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    Caused by: com.zimbra.common.soap.SoapFaultException: system failure: java.lang.NullPointerException
    ExceptionId:btpool0-1:1237027867953:db50c3b5223f6834
    Code:service.FAILURE
    at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88)
    at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:263)
    at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:224)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:277)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:226)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:315)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:279)
    at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:192)
    at com.zimbra.cs.account.soap.SoapProvisioning.soapAd minAuthenticate(SoapProvisioning.java:145)
    at com.zimbra.cs.offline.jsp.JspProvStub.(JspProvStub .java:26)
    at com.zimbra.cs.offline.jsp.JspProvStub.getInstance( JspProvStub.java:30)
    at com.zimbra.cs.offline.jsp.PageBean.updateServerLoc ale(PageBean.java:77)
    at com.zimbra.cs.offline.jsp.PageBean.setLocale(PageB ean.java:70)
    ... 34 more

    Caused by:

    com.zimbra.common.soap.SoapFaultException: system failure: java.lang.NullPointerException
    ExceptionId:btpool0-1:1237027867953:db50c3b5223f6834
    Code:service.FAILURE
    at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88)
    at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:263)
    at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:224)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:277)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:226)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:315)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:279)
    at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:192)
    at com.zimbra.cs.account.soap.SoapProvisioning.soapAd minAuthenticate(SoapProvisioning.java:145)
    at com.zimbra.cs.offline.jsp.JspProvStub.(JspProvStub .java:26)
    at com.zimbra.cs.offline.jsp.JspProvStub.getInstance( JspProvStub.java:30)
    at com.zimbra.cs.offline.jsp.PageBean.updateServerLoc ale(PageBean.java:77)
    at com.zimbra.cs.offline.jsp.PageBean.setLocale(PageB ean.java:70)
    at sun.reflect.GeneratedMethodAccessor10.invoke(Unkno wn Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.apache.jasper.runtime.JspRuntimeLibrary.handle SetPropertyExpression(JspRuntimeLibrary.java:674)
    at org.apache.jsp.desktop.login_jsp._jspService(login _jsp.java:99)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:279)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)

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    On 3 different computers with two different operating systems, I got the same error. Why?
    Attached Files Attached Files
    Last edited by ozzturkgem; 03-14-2009 at 05:13 AM.

  10. #30
    sdrury is offline Special Member
    Join Date
    Aug 2008
    Location
    Brisbane, Australia
    Posts
    168
    Rep Power
    7

    Default

    I have 2 Vista Business (32bit) users that now get exactly the same as all above.
    Uninstalling and reinstalling makes no difference nor does installing as administrator.

    Luckily so far I am not having this issue myself (laptop running Windows 7 Eval 32bit).

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