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  #1 (permalink)  
Old 02-19-2009, 07:08 AM
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Posts: 2
Default Unable to create IMAP account

Hello,
always when trying to create an IMAP account Zimbra Desktop to my provider I get a "service.FAILURE: system failure: Unable to connect to IMAP server: DataSource: { id=8497658b-d2d7-40fd-9c03-e3ab823d8606, type=imap, isEnabled=true ..."

It works weel with e.g. Thunderbird, so it can't be a general connetion issue. The server is inbound "pop.kontent.com" (yes, 'pop' for IMAP) or smtp "mail.kontent.com".

Other providers are no problem.

Any idea?
Tnx,
Frederik
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  #2 (permalink)  
Old 02-19-2009, 02:30 PM
Zimbra Employee
 
Posts: 1,688
Default

please provide <install>/log/zdesktop.log.
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  #3 (permalink)  
Old 02-19-2009, 06:34 PM
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Posts: 2
Default Unable to create IMAP account (log)

Tnx
Frederik
Attached Files
File Type: txt zdesktop.log.2009-02-19a.txt (10.9 KB, 71 views)
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  #4 (permalink)  
Old 03-12-2009, 09:41 AM
Starter Member
 
Posts: 1
Default the same prblem

Hi,
I have the same problem when creating IMAP account in Zimbra Desktop and pretty similar log.
IMAP server works well with Thunderbird, MS Outlook and Windows Live Mail Beta.

Zenon
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  #5 (permalink)  
Old 03-12-2009, 01:28 PM
dac dac is offline
Zimbra Employee
 
Posts: 63
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Looks like the server returned an empty CAPABILITY response. I will fix the code to handle this case.
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  #6 (permalink)  
Old 03-12-2009, 03:52 PM
dac dac is offline
Zimbra Employee
 
Posts: 63
Default

Bug 36111 &ndash; ParseException thrown for empty IMAP CAPABILITY response
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