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Thread: Unable to create IMAP account

  1. #1
    CasaMUC is offline Starter Member
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    Default Unable to create IMAP account

    Hello,
    always when trying to create an IMAP account Zimbra Desktop to my provider I get a "service.FAILURE: system failure: Unable to connect to IMAP server: DataSource: { id=8497658b-d2d7-40fd-9c03-e3ab823d8606, type=imap, isEnabled=true ..."

    It works weel with e.g. Thunderbird, so it can't be a general connetion issue. The server is inbound "pop.kontent.com" (yes, 'pop' for IMAP) or smtp "mail.kontent.com".

    Other providers are no problem.

    Any idea?
    Tnx,
    Frederik

  2. #2
    jjzhuang is offline Zimbra Employee
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    Default

    please provide <install>/log/zdesktop.log.

  3. #3
    CasaMUC is offline Starter Member
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    Default Unable to create IMAP account (log)

    Tnx
    Frederik
    Attached Files Attached Files

  4. #4
    zenon_m is offline Starter Member
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    Default the same prblem

    Hi,
    I have the same problem when creating IMAP account in Zimbra Desktop and pretty similar log.
    IMAP server works well with Thunderbird, MS Outlook and Windows Live Mail Beta.

    Zenon

  5. #5
    dac
    dac is offline Zimbra Employee
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    Looks like the server returned an empty CAPABILITY response. I will fix the code to handle this case.

  6. #6
    dac
    dac is offline Zimbra Employee
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