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Thread: Fetch Failed Error Message

  1. #1
    El Honcho is offline New Member
    Join Date
    Oct 2007
    Posts
    4
    Rep Power
    7

    Default Fetch Failed Error Message

    We receive some Error-Mails after updating Zimbra Desktop.

    Product name: Zimbra Desktop
    Product version: 1.0
    Build ID: 1482
    Release type: RC1
    OS Platform: Windows XP x86 5.1
    Time of event: 2009-02-10 15:52:39
    Error type: service.FAILURE
    Item ID: -1
    Error summary: Fetch failed for uid 12964

    Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
    ----------------------------------------------------------------------------

    com.zimbra.common.service.ServiceException: system failure: Unable to store IMAP message data
    ExceptionId:mid=2:1234277559640:77f1a6fe080d81bf
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.db.DbImapMessage.storeImapMessage(Db ImapMessage.java:69)
    at com.zimbra.cs.datasource.ImapFolderSync.storeImapM essage(ImapFolderSync.java:701)
    at com.zimbra.cs.datasource.ImapFolderSync.handleFetc h(ImapFolderSync.java:992)
    at com.zimbra.cs.datasource.ImapFolderSync.access$500 (ImapFolderSync.java:63)
    at com.zimbra.cs.datasource.ImapFolderSync$2.handleFe tchResponse(ImapFolderSync.java:907)
    at com.zimbra.cs.mailclient.imap.FetchResponseHandler .handleResponse(FetchResponseHandler.java:34)
    at com.zimbra.cs.mailclient.imap.ImapConnection.proce ssUntagged(ImapConnection.java:678)
    at com.zimbra.cs.mailclient.imap.ImapConnection.proce ssResponse(ImapConnection.java:650)
    at com.zimbra.cs.mailclient.imap.ImapConnection.nextR esponse(ImapConnection.java:627)
    at com.zimbra.cs.mailclient.imap.ImapConnection.waitF orResponse(ImapConnection.java:548)
    at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:483)
    at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima pRequest.java:76)
    at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:80)
    at com.zimbra.cs.mailclient.imap.ImapConnection.uidFe tch(ImapConnection.java:305)
    at com.zimbra.cs.datasource.ImapFolderSync.fetchMessa ges(ImapFolderSync.java:919)
    at com.zimbra.cs.datasource.ImapFolderSync.fetchMessa ges(ImapFolderSync.java:854)
    at com.zimbra.cs.datasource.ImapFolderSync.fetchMessa ges(ImapFolderSync.java:843)
    at com.zimbra.cs.datasource.ImapFolderSync.syncMessag es(ImapFolderSync.java:241)
    at com.zimbra.cs.datasource.ImapSync.syncMessages(Ima pSync.java:236)
    at com.zimbra.cs.datasource.ImapSync.syncFolders(Imap Sync.java:174)
    at com.zimbra.cs.datasource.ImapSync.importData(ImapS ync.java:131)
    at com.zimbra.cs.OfflineImapImport.importData(Offline ImapImport.java:48)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
    at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:417)
    at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:389)
    at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:431)
    at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(Loc alMailbox.java:361)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:436)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)
    Caused by: java.sql.SQLException: The statement was aborted because it would have caused a duplicate key value in a unique or primary key constraint or unique index identified by 'I_UID_IMAP_ID' defined on 'IMAP_MESSAGE'.
    at org.apache.derby.impl.jdbc.SQLExceptionFactory.get SQLException(Unknown Source)
    at org.apache.derby.impl.jdbc.Util.generateCsSQLExcep tion(Unknown Source)
    at org.apache.derby.impl.jdbc.TransactionResourceImpl .wrapInSQLException(Unknown Source)
    at org.apache.derby.impl.jdbc.TransactionResourceImpl .handleException(Unknown Source)
    at org.apache.derby.impl.jdbc.EmbedConnection.handleE xception(Unknown Source)
    at org.apache.derby.impl.jdbc.ConnectionChild.handleE xception(Unknown Source)
    at org.apache.derby.impl.jdbc.EmbedStatement.executeS tatement(Unknown Source)
    at org.apache.derby.impl.jdbc.EmbedPreparedStatement. executeStatement(Unknown Source)
    at org.apache.derby.impl.jdbc.EmbedPreparedStatement. executeUpdate(Unknown Source)
    at org.apache.commons.dbcp.DelegatingPreparedStatemen t.executeUpdate(DelegatingPreparedStatement.java:2 33)
    at com.zimbra.cs.db.DbImapMessage.storeImapMessage(Db ImapMessage.java:66)
    ... 29 more
    Caused by: ERROR 23505: The statement was aborted because it would have caused a duplicate key value in a unique or primary key constraint or unique index identified by 'I_UID_IMAP_ID' defined on 'IMAP_MESSAGE'.
    at org.apache.derby.iapi.error.StandardException.newE xception(Unknown Source)
    at org.apache.derby.impl.sql.execute.IndexChanger.ins ertAndCheckDups(Unknown Source)
    at org.apache.derby.impl.sql.execute.IndexChanger.doI nsert(Unknown Source)
    at org.apache.derby.impl.sql.execute.IndexChanger.ins ert(Unknown Source)
    at org.apache.derby.impl.sql.execute.IndexSetChanger. insert(Unknown Source)
    at org.apache.derby.impl.sql.execute.RowChangerImpl.i nsertRow(Unknown Source)
    at org.apache.derby.impl.sql.execute.InsertResultSet. normalInsertCore(Unknown Source)
    at org.apache.derby.impl.sql.execute.InsertResultSet. open(Unknown Source)
    at org.apache.derby.impl.sql.GenericPreparedStatement .execute(Unknown Source)
    ... 34 more

    ----------------------------------------------------------------------------

  2. #2
    jjzhuang is offline Zimbra Employee
    Join Date
    Jan 2007
    Posts
    1,688
    Rep Power
    11

    Default

    Could you please turn on debug trace and collect some data? Follow these steps:

    Yahoo! Zimbra Desktop FAQ - Zimbra :: Wiki

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