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Thread: Unable to sync with yahoo.co.uk account

  1. #1
    nickcrebbin is offline Junior Member
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    Default Unable to sync with yahoo.co.uk account

    I installed zimbra desktop about a week ago but I have never been able to get a successfull sync, it always ends in error. I either get an authentication error, a message telling me my password may have changed and I should re-validate or Zimbra just goes offline without downloading any mail. The logs sometime show a timeout error. I am currently getting the error below. I haven't seen any other similar problems, is this Zimbra or is something up with my yahoo plus account?

    offline - sync remote auth failure: nickcrebbin
    com.zimbra.common.service.ServiceException: system failure: Unable to connect to IMAP server: DataSource: { id=71c1ccc7-4600-4fcc-86c2-490eac28da1e, type=imap, isEnabled=true, name=nickcrebbin, host=zimbra.imap.mail.yahoo.com, port=993, connectionType=ssl, username=nickcrebbin, folderId=1 }
    ExceptionId:btpool0-0:1234101201582:2d73cdbde98820b6
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.datasource.ImapSync.connect(ImapSync .java:156)
    at com.zimbra.cs.offline.YMailImport.connect(YMailImp ort.java:69)
    at com.zimbra.cs.datasource.ImapSync.importData(ImapS ync.java:127)
    at com.zimbra.cs.OfflineImapImport.importData(Offline ImapImport.java:48)
    at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:90)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
    at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:417)
    at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:389)
    at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:431)
    at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:49)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    Caused by: javax.security.auth.login.LoginException: AUTHENTICATE failure. Server Error-Please try again after some time
    at com.zimbra.cs.datasource.ImapSync.connect(ImapSync .java:151)
    ... 35 more

  2. #2
    jjzhuang is offline Zimbra Employee
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    Default

    From the error it looks like an authentication problem. Could you go to account setup to validate your user/pass? Which build are you running? You should be on 1482.

  3. #3
    nickcrebbin is offline Junior Member
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    I have been to the account setup on many occasions to validate my user/password but sync then fails soon after my account is validated. I am at work so can't check my build number but Zimbra updated itself yesterday so it should be running the latest build.

    I am also frequently getting Error #5 my yahoo webmail account, this started just after installing Zimbra.

  4. #4
    jjzhuang is offline Zimbra Employee
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    Which version are you on? Are you sure it's build 1482?

  5. #5
    nickcrebbin is offline Junior Member
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    Yes, just checked, I am on build 1482.

  6. #6
    jjzhuang is offline Zimbra Employee
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    what is the sync frequency you chose? and are you doing contacts/calendar sync with yahoo as well?

  7. #7
    nickcrebbin is offline Junior Member
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    I have tried different sync frequencys, I am currently set to 15 minutes and syncing contacts but no calendar. I have tried not syncing contacts but it makes no difference.

  8. #8
    jjzhuang is offline Zimbra Employee
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    Could you try logging into your account here: https://api.login.yahoo.com/WSLogin/V1/unlink

  9. #9
    nickcrebbin is offline Junior Member
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    I have done that, Zimbra was authorised to access my yahoo account. I now have a sync not ending in an error but not all folders and contacts are being synced.

  10. #10
    jjzhuang is offline Zimbra Employee
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    please give it some time as sync may take a long time on large mailboxes.

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