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Thread: Unable to start Zimbra Desktop on OSX 10.4.11

  1. #1
    haraldo is offline Junior Member
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    Default Unable to start Zimbra Desktop on OSX 10.4.11

    Hi, I´m a new user and have the following question:
    I downloaded, unstalled and re-installed Zimbra Desktop 3 times, but I was unable to start Zimbra Desktop and received the following Error-message:
    HTTP ERROR: 500

    org.apache.xerces.dom.DeferredDocumentImpl.setDocu mentURI(Ljava/lang/StringV

    RequestURI=/zimbra/desktop/login.jsp
    Caused by:

    java.lang.AbstractMethodError: org.apache.xerces.dom.DeferredDocumentImpl.setDocu mentURI(Ljava/lang/StringV
    at org.apache.jasper.xmlparser.ParserUtils.par***MLDo cument(ParserUtils.java:226)
    at org.apache.jasper.compiler.JspConfig.processWebDot Xml(JspConfig.java:123)
    at org.apache.jasper.compiler.JspConfig.init(JspConfi g.java:295)
    at org.apache.jasper.compiler.JspConfig.findJspProper ty(JspConfig.java:360)
    at org.apache.jasper.compiler.Compiler.generateJava(C ompiler.java:141)
    at org.apache.jasper.compiler.Compiler.compile(Compil er.java:398)
    at org.apache.jasper.JspCompilationContext.compile(Js pCompilationContext.java:592)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:344)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:268)
    at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:126)
    at org.apache.jasper.runtime.PageContextImpl.forward( PageContextImpl.java:767)
    at org.apache.jsp.desktop.login_jsp._jspx_meth_c_when _0(login_jsp.java:423)
    at org.apache.jsp.desktop.login_jsp._jspx_meth_c_choo se_0(login_jsp.java:390)
    at org.apache.jsp.desktop.login_jsp._jspService(login _jsp.java:246)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:265)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)

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    Please, who is able to give me an advice!

    Thank You very much!
    haraldo

  2. #2
    jjzhuang is offline Zimbra Employee
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    Default

    We'll need to following logs:

    <install>/.install4j/installation.log
    <install>/log/zdesktop.out
    <install>/log/zdesktop.log

  3. #3
    haraldo is offline Junior Member
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    Thank You, JJZHuang!
    I found /log/zdesktop.out and
    /log/zdesktop.log in my Zimbra, but not the file /.install4j/installatio.log
    Please, tell me, in which way I can paste or upload this file into my Zimbra/desktop/log/
    Thank You and excuse my ignorance!
    haraldo

  4. #4
    jmhe is offline Zimbra Employee
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    You can zip them and attach to this thread. (Manage Attachments...)

  5. #5
    haraldo is offline Junior Member
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    haraldo helpless!

    "You can zip them and attach to this thread. (Manage Attachments...)" ???

    Archiv.zip

  6. #6
    haraldo is offline Junior Member
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    Hi,jmhe and jjzhuhang!
    I tried to re-install Y!ZimbraDesktop v.1 once more.
    At the end of installation-process I got the following informations of non-installed files. There are failing:
    1. /Application/Yahoo!ZimbraDesktop.app/Contents/Info.plist
    2. /Application/Yahoo!ZimbraDesktop.app/Contents/Resources/launcher_128x128.incs
    3. /Application/Yahoo!ZimbraDesktop.app/Contents/MacOS/prism
    4. /Application/Yahoo!ZimbraDesktop.app/Contents/Resources/application.ini
    5. /Application/Yahoo!ZimbraDesktop.app/Contents/Resources/branding/brand.dtd
    6. /Application/Yahoo!ZimbraDesktop.app/Contents/Resources/branding/brand.properties
    7. /Application/Yahoo!ZimbraDesktop.app/Contents/Resources/chrome/chrome.manifest
    8. /Application/Yahoo!ZimbraDesktop.app/Contents/Resources/extensions/prism-runtime@developer.mozilla.org
    9. /Application/Yahoo!ZimbraDesktop.app/Contents/Resources/update.params

    If needed, I&#180;ll send You once more the actual Error-Protocol

    Yours#haraldo

  7. #7
    jmhe is offline Zimbra Employee
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    can you look for .install4j/installation.log file again ?

    you did not actually attached archive.zip. please try again.

  8. #8
    haraldo is offline Junior Member
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    Quote Originally Posted by jmhe View Post
    can you look for .install4j/installation.log file again ?

    you did not actually attached archive.zip. please try again.
    Thank You, jmhe. I cann assure I donīt find the file .install4j/installation.log file in my last Download of zimbra zdesktop (yesterday). Is there a new release?
    Here the attachement of logfiles found:
    http://www.zimbra.com/forums/attachm...1&d=1234333402

    Sincerely
    haraldo
    Archiv.zip

  9. #9
    jmhe is offline Zimbra Employee
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    From the log, I see you have setup both zimbra and yahoo accounts. But there is an error in yahoo address book sync.

    Can you disable it for now (in Account Setup, Edit Yahoo account and un-check "Synchronize all contacts and groups")?

  10. #10
    jmhe is offline Zimbra Employee
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    By the way, you should have .install4j/installation.log.

    File/directory names start with "." (dot files) are hidden in Finder on Mac. You should be able to see them using Terminal; or change Finder default settings to show all files.

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