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Thread: Fail to set up pop account: SSL connection failure.

  1. #1
    krabina is offline Special Member
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    Default Fail to set up pop account: SSL connection failure.

    In ZD I fail setting up pop accounts. When I click save on the setup screen, I get the message "SSL connection failure. Please check host and port settings.".

    Even though I don't have the security option checked. The displayed port is 110. The pop settings work as I can set up the connection wit the same credentials in other e-mail programs. Even tried it with 2 different pop account on two different servers.

    Also tried it with ZD on Windows XP SP3 and on Ubuntu 8.10.

    When I do click on "security", I get a message to accept the self-signed certificate, after that the message "service.FAILURE: system failure: SMTP connect failure" is displayed. This may be correct behaviour as I'm not sure on wheter the mail server accepts ssl connections on port 995.

    But the regular pop connection definitely has to work because it does in other programs...

    -Bernhard

  2. #2
    dac
    dac is offline Zimbra Employee
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    Do you see any SMTP trace messages in the log file? Even if you are not using SSL we will try to use TLS if it's advertised by the server. Some servers indicate that they support TLS but fail during TLS handshake. We should be able to tell if that is the case with your server by looking at zdesktop.log.

  3. #3
    jjzhuang is offline Zimbra Employee
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    The regular pop connection issue is most likely TLS. Your POP server probably advertises TLS but doesn't really support it.

  4. #4
    jjzhuang is offline Zimbra Employee
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    Sorry I didn't see that dac already made the same comment.

  5. #5
    krabina is offline Special Member
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    Here are the log entries:

    2009-02-04 09:36:58,879 INFO [btpool0-11] [] datasource - Testing: DataSource: { id=d404dc95-3d52-4b2a-a774-c7095219e5c9, type=pop3, isEnabled=true, name=admin@kdz.eu, host=mail.kdz.eu, port=110, connectionType=cleartext, username=admin+kdz.eu, folderId=2 }
    2009-02-04 09:36:59,130 WARN [btpool0-11] [] datasource - Test failed: DataSource: { id=d404dc95-3d52-4b2a-a774-c7095219e5c9, type=pop3, isEnabled=true, name=admin@kdz.eu, host=mail.kdz.eu, port=110, connectionType=cleartext, username=admin+kdz.eu, folderId=2 }
    com.zimbra.common.service.ServiceException: system failure: Unable to connect to IMAP server: DataSource: { id=d404dc95-3d52-4b2a-a774-c7095219e5c9, type=pop3, isEnabled=true, name=admin@kdz.eu, host=mail.kdz.eu, port=110, connectionType=cleartext, username=admin+kdz.eu, folderId=2 }
    ExceptionId:btpool0-11:1233736619130:c37250e1e8839e0c
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.datasource.Pop3Sync.connect(Pop3Sync .java:139)
    at com.zimbra.cs.datasource.Pop3Sync.test(Pop3Sync.ja va:95)
    at com.zimbra.cs.datasource.DataSourceManager.test(Da taSourceManager.java:64)
    at com.zimbra.cs.account.offline.OfflineProvisioning. testDataSource(OfflineProvisioning.java:549)
    at com.zimbra.cs.account.offline.OfflineProvisioning. createDataSourceAccount(OfflineProvisioning.java:6 41)
    at com.zimbra.cs.account.offline.OfflineProvisioning. createAccount(OfflineProvisioning.java:446)
    at com.zimbra.cs.service.admin.CreateAccount.handle(C reateAccount.java:58)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    Caused by: javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?
    at com.sun.net.ssl.internal.ssl.InputRecord.handleUnk nownRecord(Unknown Source)
    at com.sun.net.ssl.internal.ssl.InputRecord.read(Unkn own Source)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRec ord(Unknown Source)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.perform InitialHandshake(Unknown Source)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHa ndshake(Unknown Source)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHa ndshake(Unknown Source)
    at com.zimbra.common.util.CustomSSLSocket.startHandsh ake(CustomSSLSocket.java:197)
    at com.zimbra.cs.mailclient.MailConnection.startTls(M ailConnection.java:294)
    at com.zimbra.cs.mailclient.MailConnection.connect(Ma ilConnection.java:90)
    at com.zimbra.cs.datasource.Pop3Sync.connect(Pop3Sync .java:131)
    ... 32 more


    Even if the POP server advertises TLS but doesn't really support it, other mailers I tried did not have a problem with that. So at least there should be a setting somewhere where I can tell ZD not to try it?

    - Bernhard

  6. #6
    jjzhuang is offline Zimbra Employee
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    you are correct that we need to provide some settings to turn this off, but right now we don't have this.

  7. #7
    ahanstad is offline New Member
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    So, if you don't have it now, when will Zimbra add this?

  8. #8
    georgelbs is offline New Member
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    Default pop account

    pop account now works on windows, but donīt works on ubuntu, both with latest release .1691

  9. #9
    microdotllc is offline New Member
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    Default SSL error while setting up pop account

    we downloaded the latest version yesterday.

    Still there is a problem of setting up pop account. It give the SSL port error.


    Seems Zimbra is still not ready for pop account.

  10. #10
    amityuk is offline Starter Member
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    I just installed Zimbra and get the same issue. I am trying with IMAP not POP. Ports are correct. I dont use SSL so they are not checked. Yet I get this error. Mad.

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