Zimbra Desktop Stopped Syncing with Zimbra Online

[dasofsky]

I have never had a problem before with the desktop version not able to sync with the main online service. It just started two days ago and I get the red exclaimation mark next to the account name. As far as I know nothing has changed on either end????

The account in question is dasofsky@homemanageables.com

I have attached some of the log from yesterday...

I am hoping someone can help me.

Thanks,

DA


009-01-18 09:14:14,508 INFO [sync-timer-dir] [] offline - sync connection down: dasofsky@homemanageables.com
2009-01-18 09:14:14,508 DEBUG [sync-timer-dir] [] offline - sync conneciton down: dasofsky@homemanageables.com
com.zimbra.common.service.RemoteServiceException: https://mail.zimbraservice.com/service/soap/
ExceptionId:sync-timer-dir:1232288054507:2cfcf61a71595d13
Code:remote.UNKNOWN_HOST
at com.zimbra.common.service.RemoteServiceException.U NKNOWN_HOST(RemoteServiceException.java:50)
at com.zimbra.common.service.RemoteServiceException.d oConnectionFailures(RemoteServiceException.java:12 5)
at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.jav a:527)
at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.jav a:516)
at com.zimbra.cs.zclient.ZMailbox.getAccountInfo(ZMai lbox.java:903)
at com.zimbra.cs.account.offline.DirectorySync.syncAc count(DirectorySync.java:205)
at com.zimbra.cs.account.offline.DirectorySync.sync(D irectorySync.java:175)
at com.zimbra.cs.account.offline.DirectorySync.syncAl lAccounts(DirectorySync.java:137)
at com.zimbra.cs.account.offline.DirectorySync.access $000(DirectorySync.java:55)
at com.zimbra.cs.account.offline.DirectorySync$1.run( DirectorySync.java:70)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
Caused by: java.net.UnknownHostException: mail.zimbraservice.com
at java.net.PlainSocketImpl.connect(PlainSocketImpl.j ava:177)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.j ava:432)
at java.net.Socket.connect(Socket.java:520)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.connect (SSLSocketImpl.java:549)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.<init>( SSLSocketImpl.java:392)
at com.sun.net.ssl.internal.ssl.SSLSocketFactoryImpl. createSocket(SSLSocketFactoryImpl.java:121)
at com.zimbra.common.util.CustomSSLProtocolSocketFact ory.createSocket(CustomSSLProtocolSocketFactory.ja va:57)
at com.zimbra.common.util.CustomSSLProtocolSocketFact ory.createSocket(CustomSSLProtocolSocketFactory.ja va:63)
at org.apache.commons.httpclient.HttpConnection.open( HttpConnection.java:706)
at org.apache.commons.httpclient.HttpMethodDirector.e xecuteWithRetry(HttpMethodDirector.java:386)
at org.apache.commons.httpclient.HttpMethodDirector.e xecuteMethod(HttpMethodDirector.java:170)
at org.apache.commons.httpclient.HttpClient.executeMe thod(HttpClient.java:396)
at org.apache.commons.httpclient.HttpClient.executeMe thod(HttpClient.java:324)
at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:242)
at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:216)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:315)
at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.jav a:522)
... 9 more
2009-01-18 09:14:14,579 INFO [mid=11] [] datasource - Import completed for data source 'JM HM'
2009-01-18 09:14:14,580 INFO [mid=11] [] offline - sync connection down: JM HM
2009-01-18 09:14:14,584 INFO [mid=3] [] datasource - Import completed for data source 'Asofsky Foundation'
2009-01-18 09:14:14,585 INFO [mid=3] [] offline - sync connection down: Asofsky Foundation
2009-01-18 09:14:15,786 INFO [mid=10] [] offline - >>>>>>>> name=david.asofsky@homemanageables.com;version=0.9 2;build=1418;release=BETA;os=Mac OS X i386 10.5.5;type=pop3
2009-01-18 09:14:15,787 INFO [mid=10] [] datasource - Importing data for data source 'HM Old'
2009-01-18 09:14:15,788 INFO [mid=10] [] datasource - Import completed for data source 'HM Old'
2009-01-18 09:14:15,789 INFO [mid=10] [] offline - sync connection down: HM Old
2009-01-18 09:14:16,552 INFO [mid=11] [] offline - >>>>>>>> name=jmiller@homemanageables.com;version=0.92;buil d=1418;release=BETA;os=Mac OS X i386 10.5.5;type=pop3
2009-01-18 09:14:16,553 INFO [mid=11] [] datasource - Importing data for data source 'JM HM'
2009-01-18 09:14:16,554 INFO [mid=11] [] datasource - Import completed for data source 'JM HM'
2009-01-18 09:14:16,554 INFO [mid=11] [] offline - sync connection down: JM HM
2009-01-18 09:14:16,981 INFO [mid=3] [] offline - >>>>>>>> name=david@asofskyfoundation.com;version=0.92;buil d=1418;release=BETA;os=Mac OS X i386 10.5.5;type=pop3
2009-01-18 09:14:16,983 INFO [mid=3] [] datasource - Importing data for data source 'Asofsky Foundation'
2009-01-18 09:14:16,984 INFO [mid=3] [] datasource - Import completed for data source 'Asofsky Foundation'
2009-01-18 09:14:16,984 INFO [mid=3] [] offline - sync connection down: Asofsky Foundation
2009-01-18 09:14:20,786 INFO [mid=10] [] offline - >>>>>>>> name=david.asofsky@homemanageables.com;version=0.9 2;build=1418;release=BETA;os=Mac OS X i386 10.5.5;type=pop3
2009-01-18 09:14:20,787 INFO [mid=10] [] datasource - Importing data for data source 'HM Old'
2009-01-18 09:14:20,788 INFO [mid=10] [] datasource - Import completed for data source 'HM Old'
2009-01-18 09:14:20,789 INFO [mid=10] [] offline - sync connection down: HM Old
2009-01-18 09:15:20,730 INFO [mid=11] [] offline - >>>>>>>> name=jmiller@homemanageables.com;version=0.92;buil d=1418;release=BETA;os=Mac OS X i386 10.5.5;type=pop3
2009-01-18 09:15:20,731 INFO [mid=11] [] datasource - Importing data for data source 'JM HM'
2009-01-18 09:15:21,160 INFO [mid=3] [] offline - >>>>>>>> name=david@asofskyfoundation.com;version=0.92;buil d=1418;release=BETA;os=Mac OS X i386 10.5.5;type=pop3
2009-01-18 09:15:21,160 INFO [mid=3] [] datasource - Importing data for data source 'Asofsky Foundation'
2009-01-18 09:15:23,633 INFO [mid=11] [] datasource - Import completed for data source 'JM HM'
2009-01-18 09:15:23,634 WARN [mid=11] [] offline - sync remote auth failure: JM HM
2009-01-18 09:15:24,963 INFO [mid=10] [] offline - >>>>>>>> name=david.asofsky@homemanageables.com;version=0.9 2;build=1418;release=BETA;os=Mac OS X i386 10.5.5;type=pop3
2009-01-18 09:15:24,963 INFO [mid=10] [] datasource - Importing data for data source 'HM Old'
2009-01-18 09:15:26,915 INFO [mid=3] [] datasource - Found 0 new message(s) on remote server
2009-01-18 09:15:27,205 INFO [mid=3] [] datasource - Import completed for data source 'Asofsky Foundation'
2009-01-18 09:15:29,902 INFO [mid=10] [] datasource - Import completed for data source 'HM Old'
2009-01-18 09:15:29,903 WARN [mid=10] [] offline - sync remote auth failure: HM Old
2009-01-18 09:20:27,225 INFO [mid=3] [] offline - >>>>>>>> name=david@asofskyfoundation.com;version=0.92;buil d=1418;release=BETA;os=Mac OS X i386 10.5.5;type=pop3
2009-01-18 09:20:27,226 INFO [mid=3] [] datasource - Importing data for data source 'Asofsky Foundation'
2009-01-18 09:21:12,912 INFO [mid=3] [] datasource - Found 0 new message(s) on remote server
2009-01-18 09:21:16,116 INFO [mid=3] [] datasource - Import completed for data source 'Asofsky Foundation'
2009-01-18 09:24:04,220 ERROR [mid=7] [mid=7;] offline - sync failure: dasofsky@homemanageables.com
com.zimbra.common.service.ServiceException: system failure: PushChanges.sync
ExceptionId:mid=7:1232288644219:2cfcf61a71595d13
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRe coverableException(SyncExceptionHandler.java:39)
at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:361)
at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:174)
at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:205)
at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:140)
at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(O fflineMailbox.java:121)
at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:262)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
Caused by: com.zimbra.common.service.ServiceException: resource unreachable: HttpException while fetching https://mail.zimbraservice.com/home/...et.pdf?auth=co
ExceptionId:mid=7:1232288644219:2cfcf61a71595d13
Code:service.RESOURCE_UNREACHABLE
at com.zimbra.common.service.ServiceException.RESOURC E_UNREACHABLE(ServiceException.java:275)
at com.zimbra.cs.service.UserServlet.doHttpOp(UserSer vlet.java:1451)
at com.zimbra.cs.service.UserServlet.putMailItem(User Servlet.java:1367)
at com.zimbra.cs.mailbox.OfflineMailbox.sendMailItem( OfflineMailbox.java:804)
at com.zimbra.cs.mailbox.PushChanges.syncDocument(Pus hChanges.java:1055)
at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:358)
... 7 more
Caused by: org.apache.commons.httpclient.ProtocolException: Unbuffered entity enclosing request can not be repeated.
at org.apache.commons.httpclient.methods.EntityEnclos ingMethod.writeRequestBody(EntityEnclosingMethod.j ava:483)
at org.apache.commons.httpclient.HttpMethodBase.write Request(HttpMethodBase.java:1973)
at org.apache.commons.httpclient.HttpMethodBase.execu te(HttpMethodBase.java:993)
at org.apache.commons.httpclient.HttpMethodDirector.e xecuteWithRetry(HttpMethodDirector.java:397)
at org.apache.commons.httpclient.HttpMethodDirector.e xecuteMethod(HttpMethodDirector.java:170)
at org.apache.commons.httpclient.HttpClient.executeMe thod(HttpClient.java:396)
at org.apache.commons.httpclient.HttpClient.executeMe thod(HttpClient.java:324)
at com.zimbra.cs.service.UserServlet.doHttpOp(UserSer vlet.java:1439)
... 11 more
2009-01-18 09:26:16,136 INFO [mid=3] [] offline - >>>>>>>> name=david@asofskyfoundation.com;version=0.92;buil d=1418;release=BETA;os=Mac OS X i386 10.5.5;type=pop3
2009-01-18 09:26:16,136 INFO [mid=3] [] datasource - Importing data for data source 'Asofsky Foundation'
2009-01-18 09:26:25,020 INFO [mid=3] [] datasource - Found 0 new message(s) on remote server
2009-01-18 09:26:32,233 INFO [mid=3] [] datasource - Import completed for data source 'Asofsky Foundation'
2009-01-18 09:29:27,647 DEBUG [sync-timer-dir] [] request - <GetInfoRequest xmlns="urn:zimbraAccount"/>
2009-01-18 09:29:57,838 INFO [sync-timer-dir] [] offline - sync connection down: dasofsky@homemanageables.com
2009-01-18 09:29:57,838 DEBUG [sync-timer-dir] [] offline - sync conneciton down: dasofsky@homemanageables.com
com.zimbra.common.service.RemoteServiceException: https://mail.zimbraservice.com/service/soap/
ExceptionId:sync-timer-dir:1232288997836:2cfcf61a71595d13
Code:remote.TIMEOUT
at com.zimbra.common.service.RemoteServiceException.T IMEOUT(RemoteServiceException.java:46)
at com.zimbra.common.service.RemoteServiceException.d oConnectionFailures(RemoteServiceException.java:12 3)
at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.jav a:527)
at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.jav a:516)
at com.zimbra.cs.zclient.ZMailbox.getAccountInfo(ZMai lbox.java:903)
at com.zimbra.cs.account.offline.DirectorySync.syncAc count(DirectorySync.java:205)
at com.zimbra.cs.account.offline.DirectorySync.sync(D irectorySync.java:175)
at com.zimbra.cs.account.offline.DirectorySync.syncAl lAccounts(DirectorySync.java:137)
at com.zimbra.cs.account.offline.DirectorySync.access $000(DirectorySync.java:55)
at com.zimbra.cs.account.offline.DirectorySync$1.run( DirectorySync.java:70)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
Caused by: java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(SocketInputStream. java:129)
at com.sun.net.ssl.internal.ssl.InputRecord.readFully (InputRecord.java:293)
at com.sun.net.ssl.internal.ssl.InputRecord.read(Inpu tRecord.java:331)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRec ord(SSLSocketImpl.java:723)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readDat aRecord(SSLSocketImpl.java:680)
at com.sun.net.ssl.internal.ssl.AppInputStream.read(A ppInputStream.java:75)
at java.io.BufferedInputStream.fill(BufferedInputStre am.java:218)
at java.io.BufferedInputStream.read(BufferedInputStre am.java:235)
at org.apache.commons.httpclient.HttpParser.readRawLi ne(HttpParser.java:77)
at org.apache.commons.httpclient.HttpParser.readLine( HttpParser.java:105)
at org.apache.commons.httpclient.HttpConnection.readL ine(HttpConnection.java:1115)
at org.apache.commons.httpclient.HttpMethodBase.readS tatusLine(HttpMethodBase.java:1832)
at org.apache.commons.httpclient.HttpMethodBase.readR esponse(HttpMethodBase.java:1590)
at org.apache.commons.httpclient.HttpMethodBase.execu te(HttpMethodBase.java:995)
at org.apache.commons.httpclient.HttpMethodDirector.e xecuteWithRetry(HttpMethodDirector.java:397)
at org.apache.commons.httpclient.HttpMethodDirector.e xecuteMethod(HttpMethodDirector.java:170)
at org.apache.commons.httpclient.HttpClient.executeMe thod(HttpClient.java:396)
at org.apache.commons.httpclient.HttpClient.executeMe thod(HttpClient.java:324)
at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:242)
at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:216)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:315)
at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.jav a:522)
... 9 more
2009-01-18 09:31:32,261 INFO [mid=3] [] offline - >>>>>>>> name=david@asofskyfoundation.com;version=0.92;buil d=1418;release=BETA;os=Mac OS X i386 10.5.5;type=pop3
2009-01-18 09:31:32,262 INFO [mid=3] [] datasource - Importing data for data source 'Asofsky Foundation'
2009-01-18 09:31:48,226 INFO [mid=3] [] datasource - Found 0 new message(s) on remote server
2009-01-18 09:31:48,509 INFO [mid=3] [] datasource - Import completed for data source 'Asofsky Foundation'
2009-01-18 09:36:48,562 INFO [mid=3] [] offline - >>>>>>>> name=david@asofskyfoundation.com;version=0.92;buil d=1418;release=BETA;os=Mac OS X i386 10.5.5;type=pop3
2009-01-18 09:36:48,563 INFO [mid=3] [] datasource - Importing data for data source 'Asofsky Foundation'
2009-01-18 09:37:12,324 INFO [mid=3] [] datasource - Found 0 new message(s) on remote server
2009-01-18 09:37:12,611 INFO [mid=3] [] datasource - Import completed for data source 'Asofsky Foundation'
2009-01-18 09:39:59,323 INFO [mid=7] [mid=7;] offline - >>>>>>>> name=dasofsky@homemanageables.com;version=0.92;bui ld=1418;release=BETA;os=Mac OS X i386 10.5.5;server=5.0.11
2009-01-18 09:39:59,324 DEBUG [mid=7] [mid=7;] request - <SyncRequest typed="1" token="17568" xmlns="urn:zimbraMail"/>
2009-01-18 09:40:01,102 DEBUG [mid=7] [mid=7;] response - <SyncResponse md="1232289601" token="17620" xmlns="urn:zimbraMail"><m ms="17576" md="1232246360" l="2" id="14553" rev="17572"/><m ms="17578" md="1232246362" l="2" id="14554" rev="17573"/><m ms="17587" md="1232252394" l="2" id="14555" rev="17584"/><m d="1232240461000" ms="17589" md="1232253549" f="" t="" l="12410" cid="-14551" id="14551" rev="17560"/><m d="1232218980000" ms="17590" md="1232253698" f="s" t="" l="5" cid="14557" id="14541" rev="17519"/><m ms="17605" md="1232270690" l="2" id="14556" rev="17590"/><m ms="17607" md="1232270738" l="3" id="14558" rev="17594"/><m ms="17611" md="1232273837" l="3" id="14559" rev="17610"/></SyncResponse>
2009-01-18 09:40:01,103 DEBUG [mid=7] [mid=7;] offline - starting delta sync [token 17568]
2009-01-18 09:40:01,110 DEBUG [mid=7] [mid=7;] offline - delta: updated message (14551): Please Review Whois data for your 1&1 Domain
2009-01-18 09:40:01,121 DEBUG [mid=7] [mid=7;] offline - delta: updated message (14541): Could you please give me a call when you have a sec...
2009-01-18 09:40:01,132 DEBUG [mid=7] [mid=7;] request - GET https://mail.zimbraservice.com/home/...54,14555,14556
2009-01-18 09:40:03,824 DEBUG [mid=7] [mid=7;] offline - initial: created message (14553): WorldPay CARD transaction Confirmation
2009-01-18 09:40:06,813 DEBUG [mid=7] [mid=7;] offline - initial: created message (14554): Kayako Order Update - #LLX34420358
2009-01-18 09:40:06,826 DEBUG [mid=7] [mid=7;] offline - initial: created message (14555): [#389292637] New Countries for Android Market
2009-01-18 09:40:06,858 DEBUG [mid=7] [mid=7;] offline - initial: created message (14556): Re: Could you please give me a call when you have a sec...
2009-01-18 09:40:06,861 DEBUG [mid=7] [mid=7;] request - GET https://mail.zimbraservice.com/home/...st=14558,14559
2009-01-18 09:40:37,049 INFO [mid=7] [mid=7;] offline - sync connection down: dasofsky@homemanageables.com
2009-01-18 09:40:37,049 DEBUG [mid=7] [mid=7;] offline - sync conneciton down: dasofsky@homemanageables.com
com.zimbra.common.service.ServiceException: resource unreachable: IOException while fetching https://mail.zimbraservice.com/home/...st=14558,14559
ExceptionId:mid=7:1232289637048:2cfcf61a71595d13
Code:service.RESOURCE_UNREACHABLE
at com.zimbra.common.service.ServiceException.RESOURC E_UNREACHABLE(ServiceException.java:275)
at com.zimbra.cs.service.UserServlet.doHttpOp(UserSer vlet.java:1453)
at com.zimbra.cs.service.UserServlet.getRemoteResourc eAsStream(UserServlet.java:1351)
at com.zimbra.cs.mailbox.InitialSync.syncMessagesAsTg z(InitialSync.java:901)
at com.zimbra.cs.mailbox.InitialSync.syncMessages(Ini tialSync.java:887)
at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeI tems(InitialSync.java:434)
at com.zimbra.cs.mailbox.DeltaSync.deltaSync(DeltaSyn c.java:247)
at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:92)
at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:76)
at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:204)
at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:140)
at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(O fflineMailbox.java:121)
at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:262)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
Caused by: java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(SocketInputStream. java:129)
at com.sun.net.ssl.internal.ssl.InputRecord.readFully (InputRecord.java:293)
at com.sun.net.ssl.internal.ssl.InputRecord.read(Inpu tRecord.java:331)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRec ord(SSLSocketImpl.java:723)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readDat aRecord(SSLSocketImpl.java:680)
at com.sun.net.ssl.internal.ssl.AppInputStream.read(A ppInputStream.java:75)
at java.io.BufferedInputStream.fill(BufferedInputStre am.java:218)
at java.io.BufferedInputStream.read(BufferedInputStre am.java:235)
at org.apache.commons.httpclient.HttpParser.readRawLi ne(HttpParser.java:77)
at org.apache.commons.httpclient.HttpParser.readLine( HttpParser.java:105)
at org.apache.commons.httpclient.HttpConnection.readL ine(HttpConnection.java:1115)
at org.apache.commons.httpclient.HttpMethodBase.readS tatusLine(HttpMethodBase.java:1832)
at org.apache.commons.httpclient.HttpMethodBase.readR esponse(HttpMethodBase.java:1590)
at org.apache.commons.httpclient.HttpMethodBase.execu te(HttpMethodBase.java:995)
at org.apache.commons.httpclient.HttpMethodDirector.e xecuteWithRetry(HttpMethodDirector.java:397)
at org.apache.commons.httpclient.HttpMethodDirector.e xecuteMethod(HttpMethodDirector.java:170)
at org.apache.commons.httpclient.HttpClient.executeMe thod(HttpClient.java:396)
at org.apache.commons.httpclient.HttpClient.executeMe thod(HttpClient.java:324)
at com.zimbra.cs.service.UserServle