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Thread: Zimbra Desktop complaining about server version

  1. #1
    ak2009 is offline Member
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    Default Zimbra Desktop complaining about server version

    Hi all,

    having an issue with ZDesktop 1433. It is complaining about:

    service.FAILURE: system failure: Remote server version 4.5.11, ZCS 5.0 or later required
    even if my server is 4.5.11_GA_1751.DEBIAN3.1.

    The Zimbra zdesktop.log shows the following

    Anybody seen this before?

    Thx,

    ak.

  2. #2
    ak2009 is offline Member
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    Default zdesktop.log

    zdesktop.log
    2009-01-17 17:19:49,690 DEBUG [main] [] offline - Loading 6 folder mappings for service 'yahoo.com'
    2009-01-17 17:19:49,690 DEBUG [main] [] offline - Loading 2 attrs for service 'yahoo.com'
    2009-01-17 17:19:49,690 DEBUG [main] [] offline - Loading 19 folder mappings for service 'gmail.com'
    2009-01-17 17:19:49,690 DEBUG [main] [] offline - Loading 2 attrs for service 'gmail.com'
    2009-01-17 17:19:49,690 DEBUG [main] [] offline - Loading 5 folder mappings for service 'aol.com'
    2009-01-17 17:19:49,690 DEBUG [main] [] offline - Loading 8 folder mappings for service '.m***change'
    2009-01-17 17:19:49,690 DEBUG [main] [] offline - Loading 9 folder mappings for service 'hotmail.com'
    2009-01-17 17:19:52,456 INFO [main] [] log - No Transaction manager found - if your webapp requires one, please configure one.
    2009-01-17 17:19:52,831 INFO [main] [] log - Opened C:\zimbra\jetty\logs\access_log.2009-01-17
    2009-01-17 17:19:52,909 INFO [main] [] log - Started SelectChannelConnector@localhost:7633
    2009-01-17 17:20:58,737 DEBUG [btpool0-9] [] request - <AuthRequest xmlns="urn:zimbraAccount"><account by="name">ak@mydomain.com</account><password>*</password></AuthRequest>
    2009-01-17 17:21:01,815 DEBUG [btpool0-0] [] request - <AuthRequest xmlns="urn:zimbraAccount"><account by="name">ak@mydomain.com</account><password>*</password></AuthRequest>
    2009-01-17 17:21:03,128 DEBUG [btpool0-0] [] response - <AuthResponse xmlns="urn:zimbraAccount"><authToken>0_f30d6388c8b fdbd0895183d921a07c625a0a6ac4_69643d33363a38316439 376633362d656139372d346432382d386532632d3166653030 393562623131333b6578703d31333a31323332333832303633 3231373b</authToken><lifetime>172800000</lifetime></AuthResponse>
    2009-01-17 17:21:03,128 DEBUG [btpool0-0] [] request - <GetInfoRequest xmlns="urn:zimbraAccount"/>
    2009-01-17 17:21:04,315 DEBUG [btpool0-0] [] response - <GetInfoResponse xmlns="urn:zimbraAccount"><version>4.5.11_GA_1751. DEBIAN3.1 20080128130432 20080128-1305</version><id>81d97f36-ea97-4d28-8e2c-1fe0095bb113</id><name>ak@mydomain.com</name><lifetime>172799864</lifetime><used>17436030292</used><prefs><pref name="zimbraPrefLocale">en_US</pref><pref name="zimbraPrefReadingPaneEnabled">TRUE</pref><pref name="zimbraPrefGroupMailBy">message</pref><pref name="zimbraPrefGalAutoCompleteEnabled">TRUE</pref><pref name="zimbraPrefSentMailFolder">sent</pref><pref name="zimbraPrefForwardIncludeOriginalText">includ eBody</pref><pref name="zimbraPrefShowFragments">TRUE</pref><pref name="zimbraPrefImapSearchFoldersEnabled">TRUE</pref><pref name="zimbraPrefHtmlEditorDefaultFontFamily">Times New Roman</pref><pref name="zimbraPrefAutoAddAddressEnabled">FALSE</pref><pref name="zimbraPrefShowSearchString">TRUE</pref><pref name="zimbraPrefComposeFormat">text</pref><pref name="zimbraPrefForwardReplyInOriginalFormat">FALS E</pref><pref name="zimbraPrefHtmlEditorDefaultFontColor">#00000 0</pref><pref name="zimbraPrefContactsInitialView">list</pref><pref name="zimbraPrefCalendarAlwaysShowMiniCal">TRUE</pref><pref name="zimbraPrefTimeZoneId">(GMT+01.00) Amsterdam / Berlin / Bern / Rome / Stockholm / Vienna</pref><pref name="zimbraPrefCalendarApptReminderWarningTime">6 0</pref><pref name="zimbraPrefContactsPerPage">100</pref><pref name="zimbraPrefIncludeTrashInSearch">FALSE</pref><pref name="zimbraPrefHtmlEditorDefaultFontSize">10pt</pref><pref name="zimbraPrefComposeInNewWindow">FALSE</pref><pref name="zimbraPrefIncludeSpamInSearch">FALSE</pref><pref name="zimbraPrefMailItemsPerPage">100</pref><pref name="zimbraPrefUseKeyboardShortcuts">TRUE</pref><pref name="zimbraPrefUseRfc2231">FALSE</pref><pref name="zimbraPrefReplyIncludeOriginalText">includeB ody</pref><pref name="zimbraPrefDedupeMessagesSentToSelf">dedupeNo ne</pref><pref name="zimbraPrefSaveToSent">TRUE</pref><pref name="zimbraPrefSkin">sky</pref><pref name="zimbraPrefCalendarFirstDayOfWeek">1</pref><pref name="zimbraPrefMailInitialSearch">in:inbox</pref><pref name="zimbraPrefCalendarInitialView">month</pref><pref name="zimbraPrefUseTimeZoneListInCalendar">TRUE</pref><pref name="zimbraPrefMailPollingInterval">5m</pref><pref name="zimbraPrefForwardReplyPrefixChar">></pref><pref name="zimbraPrefCalendarNotifyDelegatedChanges">FA LSE</pref><pref name="zimbraPrefMailSignatureStyle">outlook</pref><pref name="zimbraPrefMessageViewHtmlPreferred">TRUE</pref><pref name="zimbraPrefCalendarUseQuickAdd">TRUE</pref></prefs><attrs><attr name="zimbraLocale">en_US</attr><attr name="uid">ak</attr><attr name="zimbraFeatureSkinChangeEnabled">TRUE</attr><attr name="zimbraFeatureNotebookEnabled">TRUE</attr><attr name="zimbraIsAdminAccount">FALSE</attr><attr name="zimbraFeatureConversationsEnabled">TRUE</attr><attr name="zimbraZimletAvailableZimlets">com_zimbra_amz n</attr><attr name="zimbraZimletAvailableZimlets">com_zimbra_dat e</attr><attr name="zimbraZimletAvailableZimlets">com_zimbra_ema il</attr><attr name="zimbraZimletAvailableZimlets">com_zimbra_pho ne</attr><attr name="zimbraZimletAvailableZimlets">com_zimbra_sea rch</attr><attr name="zimbraZimletAvailableZimlets">com_zimbra_url </attr><attr name="zimbraZimletAvailableZimlets">com_zimbra_web ex</attr><attr name="zimbraId">81d97f36-ea97-4d28-8e2c-1fe0095bb113</attr><attr name="zimbraFeatureSharingEnabled">TRUE</attr><attr name="zimbraFeatureTasksEnabled">TRUE</attr><attr name="zimbraMailQuota">157286400000</attr><attr name="zimbraPrefReadingPaneEnabled">TRUE</attr><attr name="zimbraFeatureAdvancedSearchEnabled">TRUE</attr><attr name="zimbraFeatureOutOfOfficeReplyEnabled">TRUE</attr><attr name="zimbraPasswordMinUpperCaseChars">0</attr><attr name="zimbraFeatureGalAutoCompleteEnabled">TRUE</attr><attr name="zimbraPasswordMaxLength">64</attr><attr name="zimbraAllowAnyFromAddress">FALSE</attr><attr name="zimbraFeatureGalEnabled">TRUE</attr><attr name="zimbraFeatureContactsEnabled">TRUE</attr><attr name="zimbraPasswordMinLowerCaseChars">0</attr><attr name="zimbraFeatureChangePasswordEnabled">TRUE</attr><attr name="zimbraFeatureInitialSearchPreferenceEnabled" >TRUE</attr><attr name="zimbraFeatureViewInHtmlEnabled">FALSE</attr><attr name="zimbraFeatureHtmlComposeEnabled">TRUE</attr><attr name="zimbraPasswordMinPunctuationChars">0</attr><attr name="cn">a k</attr><attr name="zimbraDataSourceMaxNumEntries">20</attr><attr name="zimbraFeatureIMEnabled">FALSE</attr><attr name="zimbraFeatureMailForwardingEnabled">TRUE</attr><attr name="zimbraMailMinPollingInterval">2m</attr><attr name="zimbraPasswordMinNumericChars">0</attr><attr name="zimbraFeatureSavedSearchesEnabled">TRUE</attr><attr name="zimbraFeatureIdentitiesEnabled">TRUE</attr><attr name="zimbraFeatureCalendarEnabled">TRUE</attr><attr name="zimbraFeatureTaggingEnabled">TRUE</attr><attr name="zimbraContactMaxNumEntries">0</attr><attr name="zimbraMailIdleSessionTimeout">0</attr><attr name="zimbraIdentityMaxNumEntries">20</attr><attr name="zimbraMailAlias">a.k@mydomain.com</attr><attr name="zimbraMailAlias">a_k@mydomain.com</attr><attr name="zimbraMailAlias">ak@mydomain.com</attr><attr name="zimbraMailAlias">a.k@mydomain.com</attr><attr name="zimbraMailAlias">root@schnell-getauscht.de</attr><attr name="zimbraMailAlias">abuse@schnell-getauscht.de</attr><attr name="zimbraMailAlias">ftp@schnell-getauscht.de</attr><attr name="zimbraMailAlias">admin@schnell-getauscht.de</attr><attr name="zimbraMailAlias">abuse@mydomain.com</attr><attr name="zimbraMailAlias">webmaster@mydomain.com</attr><attr name="zimbraMailAlias">ftp@mydomain.com</attr><attr name="zimbraMailAlias">wwwrun@mydomain.com</attr><attr name="zimbraMailAlias">blog@mydomain.com</attr><attr name="zimbraMailAlias">a@k.name</attr><attr name="zimbraFeaturePop3DataSourceEnabled">TRUE</attr><attr name="zimbraFeatureNewMailNotificationEnabled">TRU E</attr><attr name="zimbraFeatureFiltersEnabled">TRUE</attr><attr name="displayName">a k</attr><attr name="zimbraPasswordMinLength">6</attr></attrs><zimlets><zimlet><zimletContext baseUrl="/service/zimlet/com_zimbra_search/" priority="0"/><zimlet description="Search the Web using the Google search engine" name="com_zimbra_search" version="1.0"><include>search.js</include><include>google-search.js</include><includeCSS>search.css</includeCSS><handlerObject>Com_Zimbra_Search</handlerObject></zimlet><zimletConfig name="com_zimbra_search" version="1.0"><global><property name="google-account">pub-8230960882754720</property><property name="google-search-code">
    &lt;!-- Search Google -->
    &lt;form method="get" action="http://www.google.com/custom" target="_blank">
    &lt;input type="text" name="q" size="31" value="${prop.query}">&lt;/input>
    &lt;input type="hidden" name="sa" value="Google Search">&lt;/input>
    &lt;input type="hidden" name="client" value="${prop.acct}">&lt;/input>
    &lt;input type="hidden" name="channel" value="7833156184">&lt;/input>
    &lt;input type="hidden" name="forid" value="1">&lt;/input>
    &lt;input type="hidden" name="ie" value="ISO-8859-1">&lt;/input>
    &lt;input type="hidden" name="oe" value="ISO-8859-1">&lt;/input>
    &lt;input type="hidden" name="cof" value="GALT:008000;GL:1;DIV:336699;VLC:663399;AH:c enter;BGC:FFFFFF;LBGC:336699;ALC:0000FF;LC:0000FF; T:000000;GFNT:0000FF;GIMP:0000FF;FORID:1">&lt;/input>
    &lt;input type="hidden" name="hl" value="en">&lt;/input>
    &lt;/form>
    &lt;!-- Search Google -->
    </property><property name="wikipedia-search-code">
    &lt;form action="http://en.wikipedia.org/wiki/Special:Search" target="_blank">
    &lt;input name="search" value="${prop.query}" type="text">
    &lt;input name="go" value="Go" type="hidden">
    &lt;/form>
    </property></global></zimletConfig></zimlet><zimlet><zimletContext baseUrl="/service/zimlet/com_zimbra_date/" priority="1"/><zimlet description="Date" name="com_zimbra_date" version="1.0"><include>date.js</include><handlerObject>Com_Zimbra_Date</handlerObject><contentObject type="date"><contextMenu><menuItem label="Day" icon="DayView" id="DAYVIEW"/><menuItem label="New Appointment" icon="NewAppointment" id="NEWAPPT"/><menuItem/><menuItem label="Email Messages" icon="SearchMail" id="SEARCHMAIL"/></contextMenu></contentObject></zimlet></zimlet><zimlet><zimletContext baseUrl="/service/zimlet/com_zimbra_email/" priority="2"/><zimlet description="Email" name="com_zimbra_email" version="1.0"><include>email.js</include><handlerObject>Com_Zimbra_Email</handlerObject><contentObject type="email"><matchOn><regex attrs="g">\b([0-9a-zA-Z]+[-._+&amp;])*[0-9a-zA-Z]+@([-0-9a-zA-Z]+[.])+[a-zA-Z]{2,6}\b</regex></matchOn><contextMenu><menuItem label="Search" icon="Search" id="SEARCH"/><menuItem label="Search Builder" icon="NewContact" id="SEARCHBUILDER"/><menuItem label="New Email" icon="NewMessage" id="NEWEMAIL"/><menuItem label="Edit Contact" icon="Edit" id="NEWCONTACT"/><menuItem label="New Filter" icon="Plus" id="NEWFILTER"/><menuItem label="Go to URL" icon="URL" id="GOTOURL"/></contextMenu></contentObject></zimlet></zimlet><zimlet><zimletContext baseUrl="/service/zimlet/com_zimbra_url/" priority="3"/><zimlet description="URL" name="com_zimbra_url" version="1.2"><include>url.js</include><resource>blank_pixel.gif</resource><handlerObject>Com_Zimbra_Url</handlerObject><serverExtension extensionClass="com.zimbra.cs.zimlet.handler.Regex Handler" hasKeyword="url"/><contentObject type="url"><matchOn><regex attrs="ig">((telnet|((https?|ftp|gopher|news|file):\/\/)|(www\.[\w\.\_\-]+))[^\s\xA0\(\)\&lt;\>\[\]\{\}\'\"]*</regex></matchOn></contentObject></zimlet><zimletConfig name="com_zimbra_url" version="1.0"><global><property name="ZIMLET_CONFIG_REGEX_VALUE">((telnet|((https?|ftp|gopher|news|file):\/\/)|(www.[\w\.\_\-]+))[^\s\(\)\&lt;\>\[\]\{\}\'\"]*</property><property name="stripUrls">true</property></global></zimletConfig></zimlet><zimlet><zimletContext baseUrl="/service/zimlet/com_zimbra_phone/" priority="4"/><zimlet description="Phone Number" name="com_zimbra_phone" version="1.2"><serverExtension extensionClass="com.zimbra.cs.zimlet.handler.NANPH andler" hasKeyword="phone"/><include>phone.js</include><handlerObject>Com_Zimbra_Phone</handlerObject><contentObject type="phone"><matchOn><regex paren="2">(\W|^)((??:\+|00)\d+[-.\s]?)?(??:\(\d{2,3}\)[-.\s]?|\d{2,3}[-.\s]?))?\d{3}[-.\s]?\d{3,4})(\W|$)</regex></matchOn><contextMenu><menuItem label="Search" icon="Search" id="SEARCH"/><menuItem label="Add to Contacts" icon="NewContact" id="ADDCONTACT"/><menuItem label="Skype Call" icon="Telephone" id="CALL"/></contextMenu></contentObject></zimlet></zimlet></zimlets><props/><identities><identity name="Familie k" id="7c30d3f2-afc4-48a2-ad16-43f9469c1003"><a name="zimbraPrefIdentityId">7c30d3f2-afc4-48a2-ad16-43f9469c1003</a><a name="zimbraPrefForwardReplyPrefixChar">></a><a name="zimbraPrefUseDefaultIdentitySettings">TRUE</a><a name="zimbraPrefFromDisplay">Familie k</a><a name="zimbraPrefForwardIncludeOriginalText">includ eBody</a><a name="zimbraPrefForwardReplyFormat">text</a><a name="zimbraPrefMailSignatureStyle">internet</a><a name="zimbraPrefIdentityName">Familie k</a><a name="objectClass">zimbraIdentity</a><a name="zimbraPrefWhenInFoldersEnabled">FALSE</a><a name="zimbraPrefMailSignatureEnabled">FALSE</a><a name="zimbraPrefReplyToAddress">familie.k@mydomain .com</a><a name="zimbraPrefReplyToEnabled">TRUE</a><a name="zimbraPrefReplyIncludeOriginalText">includeB ody</a><a name="zimbraPrefFromAddress">ak@mydomain.com</a><a name="zimbraPrefReplyToDisplay">Familie k</a><a name="zimbraPrefWhenSentToEnabled">FALSE</a></identity><identity name="DEFAULT" id="81d97f36-ea97-4d28-8e2c-1fe0095bb113"><a name="zimbraPrefIdentityId">81d97f36-ea97-4d28-8e2c-1fe0095bb113</a><a name="zimbraPrefForwardReplyPrefixChar">></a><a name="zimbraPrefSaveToSent">TRUE</a><a name="zimbraPrefSentMailFolder">sent</a><a name="zimbraPrefFromDisplay">a k</a><a name="zimbraPrefForwardIncludeOriginalText">includ eBody</a><a name="zimbraPrefForwardReplyFormat">text</a><a name="zimbraPrefMailSignatureStyle">outlook</a><a name="zimbraPrefIdentityName">DEFAULT</a><a name="zimbraPrefReplyIncludeOriginalText">includeB ody</a><a name="zimbraPrefFromAddress">ak@mydomain.com</a></identity></identities><dataSources/><soapURL>http://laetitia.mydomain.com/service/soap/</soapURL><soapURL>https://laetitia.mydomain.com/service/soap/</soapURL></GetInfoResponse>
    2009-01-17 17:21:04,315 INFO [btpool0-0] [] offline - Remote Zimbra Server Version: 4.5.11_GA_1751.DEBIAN3.1 20080128130432 20080128-1305
    2009-01-17 17:23:57,815 DEBUG [btpool0-0] [] request - <AuthRequest xmlns="urn:zimbraAccount"><account by="name">ak@mydomain.com</account><password>*</password></AuthRequest>
    2009-01-17 17:23:59,690 DEBUG [btpool0-0] [] response - <AuthResponse xmlns="urn:zimbraAccount"><authToken>0_a136231643e 319fb5c3990f81fbfa89858c8f04c_69643d33363a38316439 376633362d656139372d346432382d386532632d3166653030 393562623131333b6578703d31333a31323332333832323339 3532313b</authToken><lifetime>172800000</lifetime></AuthResponse>
    2009-01-17 17:23:59,690 DEBUG [btpool0-0] [] request - <GetInfoRequest xmlns="urn:zimbraAccount"/>

  3. #3
    jjzhuang is offline Zimbra Employee
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    Default

    Desktop only supports ZCS 5.0 or later. Your ZCS server is 4.5.x which is not supported. Thanks!

  4. #4
    jjzhuang is offline Zimbra Employee
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    BTW, 5.0 has been out for more than a year now, so you should seriously consider upgrading.

  5. #5
    ak2009 is offline Member
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    Default

    but then this part of the error message in ZDesktop should be changed:

    service.FAILURE: system failure: Remote server version 4.5.11, ZCS 5.0 or later required


    to

    service.FAILURE: system failure: Remote server version ZCS 5.0 or later required

    Thx,

    ak. (who thinks now about upgrading to Debian 4)

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