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Thread: last name changes in the from field in the inbox

  1. #1
    kyowvtv is offline Starter Member
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    Default last name changes in the from field in the inbox

    When zimbra consolidates multiple emails from one person, the name in the from field changes. For example if I received an email from smith, john and i've made replies to the original email then the name changes to River, john.
    River being my first name. If I click on the expand button, then all the emails show the correct name. It seems like the software doesn't correct display the name in the from field when it is in collapsed mode. Is there a fix for this or a setting that can be changed?

    Chris
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  2. #2
    jjzhuang is offline Zimbra Employee
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    When it's a conversation, the collapsed mode will display some names. It's by design.

  3. #3
    kyowvtv is offline Starter Member
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    That part isn't a good design. Can that be altered? The conversation should display the orginal sender. What need would there be to have the software combine the names? Doesn't make since to me.

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    jjzhuang is offline Zimbra Employee
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    You can file a Request for Enhancement ticket, with specific suggestions. Follow these steps: Yahoo! Zimbra Desktop FAQ - Zimbra :: Wiki

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    mmorse's Avatar
    mmorse is offline Moderator
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    Welcome to the forums,
    Quote Originally Posted by kyowvtv View Post
    What need would there be to have the software combine the names? Doesn't make since to me.
    It provides an at a glance view of who's in the convo when collapsed - even with 4 people in it:


    Quote Originally Posted by kyowvtv View Post
    The conversation should display the orginal sender.
    You'll notice that the original sender and last sender should almost always be included to keep you aware:


    Dots signify not show names/that wont fit:


    We probably went with first names as they're generally shorter. There are commas in between to make it easier to identify.:


    Quote Originally Posted by kyowvtv View Post
    That part isn't a good design. Can that be altered?
    Sans switching to message view instead, I'm unaware of an easy way to disable that - though convos are easily expanded. If you think it deserves a setting feel free to file an RFE in bugzilla.
    Last edited by mmorse; 01-14-2009 at 12:01 AM.

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