Zimbra hanging up at splash screen

[jarick098]

I've installed the Desktop version into the default directory, but the program keeps getting hung up while trying to start up.

All i see is the white box, with the three red dots (road, plug, plane)

Any suggestions?

[mmorse]

Welcome to the forums,

Anything interesting in your <install>/zimbra/zdesktop/zdesktop.log/.out ?
Operating system?

Toggle the background service then visit the web-ui localhost:7633 or load prism (the icon you have somewhere on your panel/desktop/app launcher) & check the logs.

Linux:
cd /home/user/zimbra/zdesktop (or wherever installed)
./zdesktop start

Win:
Start > Run (or win-r)
services.msc
Yahoo! Zimbra Desktop Service
stop/start

Mac:
cd /users/user/zimbra/zdesktop (whatever install directory)
launchctl start com.zimbra.zdesktop

Linux & Mac log files are easy to find from above, but Win is usually:
drive:\zimbra\zdesktop\log if you started out on an earlier version, or the %USERPROFILE% enviromental variable on later versions.
Vista drive:\Users\username\AppData(hidden folder)\Local\Zimbra\zdesktop\log
XP drive:\Documents and Settings\username\Application Data\Zimbra\zdesktop\log

[holon67]

Originally Posted by jarick098

I've installed the Desktop version into the default directory, but the program keeps getting hung up while trying to start up.

All i see is the white box, with the three red dots (road, plug, plane)

Any suggestions?

Have you checked that your firewall has the correct ports open?

If you are careful, you can temporarily drop it, for a minute, and see if the client comes up fully. Then, turn your firewall back on IMMEDIATELY!