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Thread: Zimbra hanging up at splash screen

  1. #1
    jarick098 is offline Starter Member
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    Exclamation Zimbra hanging up at splash screen

    I've installed the Desktop version into the default directory, but the program keeps getting hung up while trying to start up.

    All i see is the white box, with the three red dots (road, plug, plane)

    Any suggestions?

  2. #2
    mmorse's Avatar
    mmorse is offline Moderator
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    Welcome to the forums,

    Anything interesting in your <install>/zimbra/zdesktop/zdesktop.log/.out ?
    Operating system?

    Toggle the background service then visit the web-ui localhost:7633 or load prism (the icon you have somewhere on your panel/desktop/app launcher) & check the logs.

    Linux:
    cd /home/user/zimbra/zdesktop (or wherever installed)
    ./zdesktop start

    Win:
    Start > Run (or win-r)
    services.msc
    Yahoo! Zimbra Desktop Service
    stop/start

    Mac:
    cd /users/user/zimbra/zdesktop (whatever install directory)
    launchctl start com.zimbra.zdesktop

    Linux & Mac log files are easy to find from above, but Win is usually:
    drive:\zimbra\zdesktop\log if you started out on an earlier version, or the %USERPROFILE% enviromental variable on later versions.
    Vista drive:\Users\username\AppData(hidden folder)\Local\Zimbra\zdesktop\log
    XP drive:\Documents and Settings\username\Application Data\Zimbra\zdesktop\log

  3. #3
    holon67 is offline Starter Member
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    Quote Originally Posted by jarick098 View Post
    I've installed the Desktop version into the default directory, but the program keeps getting hung up while trying to start up.

    All i see is the white box, with the three red dots (road, plug, plane)

    Any suggestions?
    Have you checked that your firewall has the correct ports open?

    If you are careful, you can temporarily drop it, for a minute, and see if the client comes up fully. Then, turn your firewall back on IMMEDIATELY!

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