Zimbra Desktop : problem accessing Yahoo Mail

[runnshine]

Hi,

Since yesterday I am not able to access my Yahoo email account on Zimbra. It was working great till about yesterday afternoon.

There is no problem with gmail access.

Any thoughts!

thanks,
V

[mmorse]

Enable debug trace in account setup then examine the zdesktop.log/.out files after clicking send/receive.

I see your windows from another post, so that'd probably be drive:\zimbra\zdesktop\log if you started out on an earlier version, or the %USERPROFILE% enviromental variable on later versions. Vista would typically be drive:\Users\username\AppData(hidden folder)\Local\Zimbra\zdesktop\log xp would be typically drive:\Documents and Settings\username\Application Data\Zimbra\zdesktop\log

[runnshine]

I turned on the "Debug Logging"

Here is the contents of the log file, it is only part of the file, hope this is sufficient.

thanks

2008-12-24 00:01:50,818 INFO [mid=4] [] offline - >>>>>>>> 008-12-24 00:01:50,825 INFO [mid=4] []

datasource - Importing data for data source 'My Yahoo'
2008-12-24 00:01:51,283 INFO [mid=4] [] datasource - Importing contacts for YMail account 'My Yahoo'
2008-12-24 00:01:51,294 DEBUG [mid=4] [] yab - Loaded sync state for data source 'My Yahoo':

{lastModSequence=11499, lastRevision=8}
2008-12-24 00:01:51,296 DEBUG [mid=4] [] yab - found 0 local contact changes
2008-12-24 00:01:51,806 DEBUG [mid=4] [] yab - Sending request: GET

http://address.yahooapis.com/v1/sync...SJkrfBlr3wgxc-

&WSSID=72iekHFHM8B&format=xml&myrev=8
2008-12-24 00:01:52,012 INFO [mid=4] [] datasource - Import completed for data source 'My Yahoo'
2008-12-24 00:01:52,013 ERROR [mid=4] [] offline - sync failure: My Yahoo
com.zimbra.common.service.ServiceException: system failure: Yahoo address book synchronization failed
ExceptionId:mid=4:1230094912012:0a4f6030d0bc5e21
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRe coverableException

(SyncExceptionHandler.java:39)
at com.zimbra.cs.offline.ab.yab.YabImport.importData( YabImport.java:59)
at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:59)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:367)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:340)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:401)
at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(Loc alMailbox.java:312)
at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:262)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
Caused by: com.zimbra.common.service.ServiceException: system failure: Contact sync error
ExceptionId:mid=4:1230094912012:0a4f6030d0bc5e21
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.offline.ab.yab.SyncSession.sync(Sync Session.java:87)
at com.zimbra.cs.offline.ab.yab.YabImport.importData( YabImport.java:57)
... 9 more
Caused by: org.apache.commons.httpclient.HttpException: HTTP request failed: 999: null
at com.zimbra.cs.offline.util.yab.Request.sendRequest (Request.java:77)
at com.zimbra.cs.offline.util.yab.Request.send(Reques t.java:52)
at com.zimbra.cs.offline.util.yab.SyncRequest.send(Sy ncRequest.java:79)
at com.zimbra.cs.offline.ab.yab.SyncSession.syncData( SyncSession.java:102)
at com.zimbra.cs.offline.ab.yab.SyncSession.sync(Sync Session.java:85)
... 10 more
2008-12-24 00:05:40,574 INFO [mid=5] [] offline - >>>>>>>>

name=xxxxxxx@yahoo.com;version=0.92;build=1418;rel ease=BETA;os=Windows Vista x86 6.0;type=imap
2008-12-24 00:05:40,576 INFO [mid=5] [] datasource - Importing data for data source 'Yahoo Mail'
2008-12-24 00:05:40,948 INFO [mid=5] [] datasource - Importing contacts for YMail account 'Yahoo Mail'
2008-12-24 00:05:40,959 DEBUG [mid=5] [] yab - Loaded sync state for data source 'Yahoo Mail':

{lastModSequence=17599, lastRevision=129}
2008-12-24 00:05:40,964 DEBUG [mid=5] [] yab - found 0 local contact changes
2008-12-24 00:05:41,345 DEBUG [mid=5] [] yab - Sending request: GET

http://address.yahooapis.com/v1/sync...SJkrfBlr3wgxc-

&WSSID=g.XJ/SOLGY7&format=xml&myrev=129
2008-12-24 00:05:42,171 INFO [mid=5] [] datasource - Import completed for data source 'Yahoo Mail'
2008-12-24 00:05:42,173 ERROR [mid=5] [] offline - sync failure: Yahoo Mail
com.zimbra.common.service.ServiceException: system failure: Yahoo address book synchronization failed
ExceptionId:mid=5:1230095142171:0a4f6030d0bc5e21
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRe coverableException

(SyncExceptionHandler.java:39)
at com.zimbra.cs.offline.ab.yab.YabImport.importData( YabImport.java:59)
at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:59)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:367)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:340)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:401)
at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(Loc alMailbox.java:312)
at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:262)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
Caused by: com.zimbra.common.service.ServiceException: system failure: Contact sync error
ExceptionId:mid=5:1230095142171:0a4f6030d0bc5e21
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.offline.ab.yab.SyncSession.sync(Sync Session.java:87)
at com.zimbra.cs.offline.ab.yab.YabImport.importData( YabImport.java:57)
... 9 more
Caused by: org.apache.commons.httpclient.HttpException: HTTP request failed: 999: null
at com.zimbra.cs.offline.util.yab.Request.sendRequest (Request.java:77)
at com.zimbra.cs.offline.util.yab.Request.send(Reques t.java:52)
at com.zimbra.cs.offline.util.yab.SyncRequest.send(Sy ncRequest.java:79)
at com.zimbra.cs.offline.ab.yab.SyncSession.syncData( SyncSession.java:102)
at com.zimbra.cs.offline.ab.yab.SyncSession.sync(Sync Session.java:85)
... 10 more

[StephanWolf]

I started getting errors this morning when syncing to yahoo. I upgraded to the new version build 1433, but no success. I edited the yahoo connection, and removed the contacts sync, and now it is working, so either there is a current issue with contact sync, or I have some contact info that is messing it up.

[kcarter77]

My sync also stopped working in the past two days. I also got a message in my log output saying my contact sync stopped working, so I disabled that and now my email syncs just fine. I also get a message saying my account cannot access my calendar service so I disabled that as well.

Anyone know if the calandar or contact sync is down for all Yahoo accounts? Or do I have a problem with just my account?

Here's my log file:

2008-12-24 11:27:02,781 INFO [btpool0-0] [mid=2;] offline - >>>>>>>> name=kcarter77@yahoo.com;version=0.92;build=1418;r elease=BETA;os=Windows XP x86 5.1;type=imap
2008-12-24 11:27:02,781 INFO [btpool0-0] [mid=2;] datasource - Importing data for data source 'Yahoo Account'
2008-12-24 11:27:03,000 INFO [btpool0-0] [mid=2;] datasource - Importing contacts for YMail account 'Yahoo Account'
2008-12-24 11:27:03,000 DEBUG [btpool0-0] [mid=2;] yab - Loaded sync state for data source 'Yahoo Account': {lastModSequence=12431, lastRevision=1111}
2008-12-24 11:27:03,015 DEBUG [btpool0-0] [mid=2;] yab - found 0 local contact changes
2008-12-24 11:27:03,281 DEBUG [btpool0-0] [mid=2;] yab - Sending request: GET http://address.yahooapis.com/v1/sync...xml&myrev=1111
2008-12-24 11:27:03,500 INFO [btpool0-0] [mid=2;] datasource - Import completed for data source 'Yahoo Account'
2008-12-24 11:27:03,500 ERROR [btpool0-0] [mid=2;] offline - sync failure: Yahoo Account
com.zimbra.common.service.ServiceException: system failure: Yahoo address book synchronization failed
ExceptionId:btpool0-0:1230146823500:909ae9e26f733f73
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRe coverableException(SyncExceptionHandler.java:39)
at com.zimbra.cs.offline.ab.yab.YabImport.importData( YabImport.java:59)
at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:59)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:367)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:340)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:401)
at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:48)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
Caused by: com.zimbra.common.service.ServiceException: system failure: Contact sync error
ExceptionId:btpool0-0:1230146823500:909ae9e26f733f73
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.offline.ab.yab.SyncSession.sync(Sync Session.java:87)
at com.zimbra.cs.offline.ab.yab.YabImport.importData( YabImport.java:57)
... 32 more
Caused by: org.apache.commons.httpclient.HttpException: HTTP request failed: 999: null
at com.zimbra.cs.offline.util.yab.Request.sendRequest (Request.java:77)
at com.zimbra.cs.offline.util.yab.Request.send(Reques t.java:52)
at com.zimbra.cs.offline.util.yab.SyncRequest.send(Sy ncRequest.java:79)
at com.zimbra.cs.offline.ab.yab.SyncSession.syncData( SyncSession.java:102)
at com.zimbra.cs.offline.ab.yab.SyncSession.sync(Sync Session.java:85)
... 33 more

[jjzhuang]

Could you upgrade to 1433? We changed sync order in 1433 so that we sync mail before doing contacts and calendar.

[jjzhuang]

Originally Posted by StephanWolf

I started getting errors this morning when syncing to yahoo. I upgraded to the new version build 1433, but no success. I edited the yahoo connection, and removed the contacts sync, and now it is working, so either there is a current issue with contact sync, or I have some contact info that is messing it up.

Please provide log. Thanks!

[VFT]

I am having the same issue Gmail works perfect but the yahoo accounts have all failed

[jjzhuang]

Originally Posted by VFT

I am having the same issue Gmail works perfect but the yahoo accounts have all failed

Please provide zdesktop.log.

[kcarter77]

I've upgraded to Build 1433, and indeed my mail synch is now working. However, my contacts and my calendar still won't synch. This was working fine 2 days ago. Find attached my latest log file (too long to include on this message).