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Thread: Error sharing resources 0.92

  1. #1
    krabina is offline Special Member
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    Default Error sharing resources 0.92

    When I share a briefcase folder in the Desktop version 0.92 and then try to accept it, I get the error message:

    Ein unbekannter Fehler ist aufgetreten. msg: can not mount resource from an existing account
    code: offline.MOUNT_EXISTING_ACCT
    method: CreateMountpointRequest
    detail: soap:Receiver
    trace: btpool0-5:1229328452740:7b52ab2d435c6b9a

    When I try to accept it from the Web client, I ge the message:
    Ein unbekannter Fehler ist aufgetreten. msg: invalid request: invalid long value 'e76e9dac-08ac-4160-aad7-379e80620e88:402' for attribute: rid
    code: service.INVALID_REQUEST
    method: CreateMountpointRequest
    detail: soap:Sender
    trace: btpool0-36:1229328448461:2dd746aef6eae7a8

    When I start the same procedure from Web client, not Desktop, everything works fine.

    - Bernhard

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    mmorse's Avatar
    mmorse is offline Moderator
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    "Can not mount resource from an existing account" sounds self explanatory, you can't accept your own share.

    "Invalid request: invalid long value '#' for attribute: rid" is Bug 33735 - offline : ZD > ZCS shares not working > Bug 33034 - rid should not have account-id prefix and required a server side web-client fix (we now normalize the rid before calling CreateMountpointRequest) that's resolved with ZCS 5.0.12.

  3. #3
    krabina is offline Special Member
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    Quote Originally Posted by mmorse View Post
    "Can not mount resource from an existing account" sounds self explanatory, you can't accept your own share.
    I shared the resourse from account a to account b. But when doing this from the desktop version, this error happens (not in web client).

    Quote Originally Posted by mmorse View Post
    that's resolved with ZCS 5.0.12.
    Great, thanx.

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    jmhe is offline Zimbra Employee
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    Quote Originally Posted by krabina View Post
    I shared the resourse from account a to account b. But when doing this from the desktop version, this error happens (not in web client).


    Great, thanx.

    The current ZD does not support sharing resources across accounts you already setup on ZD. (meaning you have setup 2 zimbra accounts on zd, a and b, you can not share things between them on zd).

    You've already have full access to both a and b, may I ask why do you need sharing between the two?

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    mmorse's Avatar
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    Probably just because he was testing to see what works.
    The real life (though not very common) senario is if you manage multiple accounts (say one account is accessed by many) then add them to ZD, when trying to share something to the group account you hit the error.
    I did it too, but noticed you had already mentioned it here: Bug 33622 - offline : "An unknown error has occurred" while accepting share
    Last edited by mmorse; 12-15-2008 at 11:36 AM.

  6. #6
    jmhe is offline Zimbra Employee
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    yes, it's nice to support this. it's on my todo list for post GA.

    Quote Originally Posted by mmorse View Post
    Probably just because he was testing to see what works.
    The real life senario is if you manage multiple accounts (say one account is accessed by many) then add them to ZD and try to share something to the group account you hit the error.
    I did it too, but noticed you had already mentioned it here: Bug 33622 - offline : "An unknown error has occurred" while accepting share

  7. #7
    krabina is offline Special Member
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    here ist the real life use case:

    Our staff is used to outlook/exchange. So after migrating to zimbra I have to givt them the calender views of everybody (20 accounts). using the web interface this is possible.

    Our users are also used to having outlook in offline mode on notebooks. In Zimbra they can do this with Zimbra desktop. As the functionality is there no-one prevents them from clicking share folder in ZD (just because they want to share a folder with another user) thus leading to error messages.

    - Bernhard

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    ewilen's Avatar
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    Quote Originally Posted by mmorse View Post
    that's resolved with ZCS 5.0.12.
    I am running 5.0.12 (Mac OS 10.4) and Zimbra Desktop 0.92, but I still see this problem. Can anyone confirm that it is fixed?

    EDIT: Please note I was confused when I wrote the above and my other post to this thread. I am running 5.0.11, not 5.0.12.
    Attached Images Attached Images
    Last edited by ewilen; 12-19-2008 at 09:25 PM. Reason: correction

  9. #9
    krabina is offline Special Member
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    the bug report says "resolved", but in verison 5.0.12_Franklin ...

  10. #10
    jmhe is offline Zimbra Employee
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    I am still not very clear on this use case. Do your users need to have more than one zimbra accounts setup on their desktop, *AND* they are also sharing folders amount these zimbra accounts they own?

    I am not talking about the administrator's case Mike mentioned - just regular end-use case.

    Quote Originally Posted by krabina View Post
    here ist the real life use case:

    Our staff is used to outlook/exchange. So after migrating to zimbra I have to givt them the calender views of everybody (20 accounts). using the web interface this is possible.

    Our users are also used to having outlook in offline mode on notebooks. In Zimbra they can do this with Zimbra desktop. As the functionality is there no-one prevents them from clicking share folder in ZD (just because they want to share a folder with another user) thus leading to error messages.

    - Bernhard

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