Error sharing resources 0.92

[krabina]

When I share a briefcase folder in the Desktop version 0.92 and then try to accept it, I get the error message:

Ein unbekannter Fehler ist aufgetreten. msg: can not mount resource from an existing account
code: offline.MOUNT_EXISTING_ACCT
method: CreateMountpointRequest
detail: soap:Receiver
trace: btpool0-5:1229328452740:7b52ab2d435c6b9a

When I try to accept it from the Web client, I ge the message:
Ein unbekannter Fehler ist aufgetreten. msg: invalid request: invalid long value 'e76e9dac-08ac-4160-aad7-379e80620e88:402' for attribute: rid
code: service.INVALID_REQUEST
method: CreateMountpointRequest
detail: soap:Sender
trace: btpool0-36:1229328448461:2dd746aef6eae7a8

When I start the same procedure from Web client, not Desktop, everything works fine.

- Bernhard

[mmorse]

"Can not mount resource from an existing account" sounds self explanatory, you can't accept your own share.

"Invalid request: invalid long value '#' for attribute: rid" is Bug 33735 - offline : ZD > ZCS shares not working > Bug 33034 - rid should not have account-id prefix and required a server side web-client fix (we now normalize the rid before calling CreateMountpointRequest) that's resolved with ZCS 5.0.12.

[krabina]

Originally Posted by mmorse

"Can not mount resource from an existing account" sounds self explanatory, you can't accept your own share.

I shared the resourse from account a to account b. But when doing this from the desktop version, this error happens (not in web client).

Originally Posted by mmorse

that's resolved with ZCS 5.0.12.

Great, thanx.

[jmhe]

Originally Posted by krabina

I shared the resourse from account a to account b. But when doing this from the desktop version, this error happens (not in web client).


Great, thanx.

The current ZD does not support sharing resources across accounts you already setup on ZD. (meaning you have setup 2 zimbra accounts on zd, a and b, you can not share things between them on zd).

You've already have full access to both a and b, may I ask why do you need sharing between the two?

[mmorse]

Probably just because he was testing to see what works.
The real life (though not very common) senario is if you manage multiple accounts (say one account is accessed by many) then add them to ZD, when trying to share something to the group account you hit the error.
I did it too, but noticed you had already mentioned it here: Bug 33622 - offline : "An unknown error has occurred" while accepting share

[jmhe]

yes, it's nice to support this. it's on my todo list for post GA.

Originally Posted by mmorse

Probably just because he was testing to see what works.
The real life senario is if you manage multiple accounts (say one account is accessed by many) then add them to ZD and try to share something to the group account you hit the error.
I did it too, but noticed you had already mentioned it here: Bug 33622 - offline : "An unknown error has occurred" while accepting share

[krabina]

here ist the real life use case:

Our staff is used to outlook/exchange. So after migrating to zimbra I have to givt them the calender views of everybody (20 accounts). using the web interface this is possible.

Our users are also used to having outlook in offline mode on notebooks. In Zimbra they can do this with Zimbra desktop. As the functionality is there no-one prevents them from clicking share folder in ZD (just because they want to share a folder with another user) thus leading to error messages.

- Bernhard

[ewilen]

Originally Posted by mmorse

that's resolved with ZCS 5.0.12.

I am running 5.0.12 (Mac OS 10.4) and Zimbra Desktop 0.92, but I still see this problem. Can anyone confirm that it is fixed?

EDIT: Please note I was confused when I wrote the above and my other post to this thread. I am running 5.0.11, not 5.0.12.

[krabina]

the bug report says "resolved", but in verison 5.0.12_Franklin ...

[jmhe]

I am still not very clear on this use case. Do your users need to have more than one zimbra accounts setup on their desktop, *AND* they are also sharing folders amount these zimbra accounts they own?

I am not talking about the administrator's case Mike mentioned - just regular end-use case.

Originally Posted by krabina

here ist the real life use case:

Our staff is used to outlook/exchange. So after migrating to zimbra I have to givt them the calender views of everybody (20 accounts). using the web interface this is possible.

Our users are also used to having outlook in offline mode on notebooks. In Zimbra they can do this with Zimbra desktop. As the functionality is there no-one prevents them from clicking share folder in ZD (just because they want to share a folder with another user) thus leading to error messages.

- Bernhard