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  #1 (permalink)  
Old 12-11-2008, 03:53 PM
Starter Member
 
Posts: 1
Default I can not sync contact with gmail acount

I have a imap account over gmail server (own domain-apps services).
Calendar and mails sybc ok, but contact I ca not sync.
The follw. error log I have:

Product name: Zimbra Desktop
Product version: 0.92
Build ID: 1418
Release type: BETA
OS Platform: Windows Vista x86 6.0
Time of event: 2008-12-11 20:37:41
Error type: service.FAILURE
Error summary: Google address book synchronization failed

Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
----------------------------------------------------------------------------

com.zimbra.common.service.ServiceException: system failure: Google contact sync error
ExceptionId:mid=4:1229038661597:43295fd2ccd498eb
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.offline.ab.gab.SyncSession.sync(Sync Session.java:93)
at com.zimbra.cs.offline.ab.gab.GabImport.importData( GabImport.java:48)
at com.zimbra.cs.offline.GMailImport.importData(GMail Import.java:55)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:367)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:340)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:401)
at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(Loc alMailbox.java:312)
at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:262)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
Caused by: java.lang.NullPointerException
at com.zimbra.cs.offline.ab.gab.Address.getParts(Addr ess.java:87)
at com.zimbra.cs.offline.ab.gab.Address.parse(Address .java:38)
at com.zimbra.cs.offline.ab.gab.ContactData.importWor kAddress(ContactData.java:265)
at com.zimbra.cs.offline.ab.gab.ContactData.importCon tact(ContactData.java:98)
at com.zimbra.cs.offline.ab.gab.ContactData.<init>(Co ntactData.java:51)
at com.zimbra.cs.offline.ab.gab.SyncSession.processCo ntactChange(SyncSession.java:235)
at com.zimbra.cs.offline.ab.gab.SyncSession.processCo ntactChanges(SyncSession.java:197)
at com.zimbra.cs.offline.ab.gab.SyncSession.syncData( SyncSession.java:115)
at com.zimbra.cs.offline.ab.gab.SyncSession.sync(Sync Session.java:91)
... 10 more

----------------------------------------------------------------------------

Please can you help me??

Best regards

cl
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  #2 (permalink)  
Old 12-13-2008, 02:35 PM
Starter Member
 
Posts: 1
Default

I have the same issue with a regular gmail account. Where can I find the error log?
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  #3 (permalink)  
Old 12-13-2008, 06:07 PM
Zimbra Employee
 
Posts: 1,688
Default

Quote:
Originally Posted by gandalf2041 View Post
I have the same issue with a regular gmail account. Where can I find the error log?
The log is at <install>/log/zdesktop.log
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  #4 (permalink)  
Old 12-13-2008, 06:08 PM
Zimbra Employee
 
Posts: 1,688
Default

cletelier, please file a bug for this. Go to Log in to Bugzilla and select Desktop Client as component.
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  #5 (permalink)  
Old 12-20-2008, 10:36 AM
Junior Member
 
Posts: 6
Default Same Problem

Quote:
Originally Posted by jjzhuang View Post
cletelier, please file a bug for this. Go to Log in to Bugzilla and select Desktop Client as component.
Did the bug get filed? I'm having the same problem on Windows XP.
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