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Thread: I can not sync contact with gmail acount

  1. #1
    cletelier is offline Starter Member
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    Default I can not sync contact with gmail acount

    I have a imap account over gmail server (own domain-apps services).
    Calendar and mails sybc ok, but contact I ca not sync.
    The follw. error log I have:

    Product name: Zimbra Desktop
    Product version: 0.92
    Build ID: 1418
    Release type: BETA
    OS Platform: Windows Vista x86 6.0
    Time of event: 2008-12-11 20:37:41
    Error type: service.FAILURE
    Error summary: Google address book synchronization failed

    Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
    ----------------------------------------------------------------------------

    com.zimbra.common.service.ServiceException: system failure: Google contact sync error
    ExceptionId:mid=4:1229038661597:43295fd2ccd498eb
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.offline.ab.gab.SyncSession.sync(Sync Session.java:93)
    at com.zimbra.cs.offline.ab.gab.GabImport.importData( GabImport.java:48)
    at com.zimbra.cs.offline.GMailImport.importData(GMail Import.java:55)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
    at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:367)
    at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:340)
    at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:401)
    at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(Loc alMailbox.java:312)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:262)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)
    Caused by: java.lang.NullPointerException
    at com.zimbra.cs.offline.ab.gab.Address.getParts(Addr ess.java:87)
    at com.zimbra.cs.offline.ab.gab.Address.parse(Address .java:38)
    at com.zimbra.cs.offline.ab.gab.ContactData.importWor kAddress(ContactData.java:265)
    at com.zimbra.cs.offline.ab.gab.ContactData.importCon tact(ContactData.java:98)
    at com.zimbra.cs.offline.ab.gab.ContactData.<init>(Co ntactData.java:51)
    at com.zimbra.cs.offline.ab.gab.SyncSession.processCo ntactChange(SyncSession.java:235)
    at com.zimbra.cs.offline.ab.gab.SyncSession.processCo ntactChanges(SyncSession.java:197)
    at com.zimbra.cs.offline.ab.gab.SyncSession.syncData( SyncSession.java:115)
    at com.zimbra.cs.offline.ab.gab.SyncSession.sync(Sync Session.java:91)
    ... 10 more

    ----------------------------------------------------------------------------

    Please can you help me??

    Best regards

    cl

  2. #2
    gandalf2041 is offline Starter Member
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    Default

    I have the same issue with a regular gmail account. Where can I find the error log?

  3. #3
    jjzhuang is offline Zimbra Employee
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    Default

    Quote Originally Posted by gandalf2041 View Post
    I have the same issue with a regular gmail account. Where can I find the error log?
    The log is at <install>/log/zdesktop.log

  4. #4
    jjzhuang is offline Zimbra Employee
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    Default

    cletelier, please file a bug for this. Go to Log in to Bugzilla and select Desktop Client as component.

  5. #5
    gdawg64 is offline Junior Member
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    Default Same Problem

    Quote Originally Posted by jjzhuang View Post
    cletelier, please file a bug for this. Go to Log in to Bugzilla and select Desktop Client as component.
    Did the bug get filed? I'm having the same problem on Windows XP.

  6. #6
    gbatson is offline Junior Member
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    Default

    I posted one solution to GAB sync under a different thread, which I think is the same issue.

    Gmail Contacts Not working on new installation, constant error reports

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