Error message:Cannot connect to "zimbra.imap.mail.yahoo.com:993"

[mgalactico]

I installed Zimbra for the first time on a system running Windows XP SP2. I get the following error when I attempt to setup either of my Yahoo accounts: Cannot connect to "zimbra.imap.mail.yahoo.com:993" Please check host/port and network connectivity.

I get the same error while at work, or home. The derby.log file reads as follows:
----------------------------------------------------------------
2008-12-11 00:48:11.968 GMT:
Booting Derby version The Apache Software Foundation - Apache Derby - 10.3.3.0 - (652961): instance c013800d-011e-2383-dda3-000003acf5e8
on database directory C:\Program Files\zdesktop\derby

Database Class Loader started - derby.database.classpath=''


The zdesktop.log reads as follows:
2008-12-10 19:48:40,984 DEBUG [main] [] offline - Loading 6 folder mappings for service 'yahoo.com'
2008-12-10 19:48:40,984 DEBUG [main] [] offline - Loading 2 attrs for service 'yahoo.com'
2008-12-10 19:48:40,984 DEBUG [main] [] offline - Loading 19 folder mappings for service 'gmail.com'
2008-12-10 19:48:41,000 DEBUG [main] [] offline - Loading 2 attrs for service 'gmail.com'
2008-12-10 19:48:41,000 DEBUG [main] [] offline - Loading 5 folder mappings for service 'aol.com'
2008-12-10 19:48:41,000 DEBUG [main] [] offline - Loading 8 folder mappings for service '.m***change'
2008-12-10 19:48:41,000 DEBUG [main] [] offline - Loading 9 folder mappings for service 'hotmail.com'
2008-12-10 19:49:10,453 INFO [main] [] log - No Transaction manager found - if your webapp requires one, please configure one.
2008-12-10 19:49:45,765 INFO [main] [] log - Opened C:\Program Files\zdesktop\jetty\logs\access_log.2008-12-10
2008-12-10 19:49:45,890 INFO [main] [] log - Started SelectChannelConnector@localhost:7633
2008-12-10 19:53:58,578 INFO [btpool0-0] [] datasource - Testing: DataSource: { id=7762ecdc-1f8d-40a7-9eb2-dad0af3457c1, type=imap, isEnabled=true, name=mgalactico, host=zimbra.imap.mail.yahoo.com, port=993, connectionType=ssl, username=mgalactico, folderId=1 }
2008-12-10 19:53:58,625 DEBUG [btpool0-0] [] datasource - Loading 2 yauth token(s) for user 'local@host.local'
2008-12-10 20:00:14,171 WARN [btpool0-0] [] datasource - Test failed: DataSource: { id=7762ecdc-1f8d-40a7-9eb2-dad0af3457c1, type=imap, isEnabled=true, name=mgalactico, host=zimbra.imap.mail.yahoo.com, port=993, connectionType=ssl, username=mgalactico, folderId=1 }
com.zimbra.common.service.ServiceException: system failure: Unable to connect to IMAP server: DataSource: { id=7762ecdc-1f8d-40a7-9eb2-dad0af3457c1, type=imap, isEnabled=true, name=mgalactico, host=zimbra.imap.mail.yahoo.com, port=993, connectionType=ssl, username=mgalactico, folderId=1 }
ExceptionId:btpool0-0:1228957214171:c23c89cfc6408b67
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.datasource.ImapSync.connect(ImapSync .java:142)
at com.zimbra.cs.datasource.ImapSync.test(ImapSync.ja va:98)
at com.zimbra.cs.offline.YMailImport.test(YMailImport .java:50)
at com.zimbra.cs.datasource.DataSourceManager.test(Da taSourceManager.java:64)
at com.zimbra.cs.account.offline.OfflineProvisioning. testDataSource(OfflineProvisioning.java:549)
at com.zimbra.cs.account.offline.OfflineProvisioning. createDataSourceAccount(OfflineProvisioning.java:6 41)
at com.zimbra.cs.account.offline.OfflineProvisioning. createAccount(OfflineProvisioning.java:446)
at com.zimbra.cs.service.admin.CreateAccount.handle(C reateAccount.java:58)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
Caused by: java.net.SocketException: Connection reset
at java.net.SocketInputStream.read(Unknown Source)
at com.sun.net.ssl.internal.ssl.InputRecord.readFully (Unknown Source)
at com.sun.net.ssl.internal.ssl.InputRecord.read(Unkn own Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRec ord(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readDat aRecord(Unknown Source)
at com.sun.net.ssl.internal.ssl.AppInputStream.read(U nknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.zimbra.cs.mailclient.util.TraceInputStream.rea d(TraceInputStream.java:73)
at com.zimbra.cs.mailclient.MailInputStream.peek(Mail InputStream.java:99)
at com.zimbra.cs.mailclient.MailInputStream.peekChar( MailInputStream.java:127)
at com.zimbra.cs.mailclient.imap.ImapInputStream.read Text(ImapInputStream.java:225)
at com.zimbra.cs.mailclient.imap.ImapResponse.readRes ponse(ImapResponse.java:48)
at com.zimbra.cs.mailclient.imap.ImapResponse.read(Im apResponse.java:41)
at com.zimbra.cs.mailclient.imap.ImapConnection.readR esponse(ImapConnection.java:596)
at com.zimbra.cs.mailclient.imap.ImapConnection.proce ssGreeting(ImapConnection.java:89)
at com.zimbra.cs.mailclient.MailConnection.connect(Ma ilConnection.java:88)
at com.zimbra.cs.mailclient.imap.ImapConnection.conne ct(ImapConnection.java:76)
at com.zimbra.cs.datasource.ImapSync.connect(ImapSync .java:129)
... 33 more


Any help would be appreciated.

Thank you

[jjzhuang]

it looks like you are having trouble reaching that hostort. does your work/home have some kind of firewall that restricts access?

[mgalactico]

I forgot to add that I am running version 0.92 build 1418.

[mgalactico]

At work we do but not at home. I am running etrust anti virus and Cisco Security Agent, but no firewall on this machine.

[jjzhuang]

from command line if you type the following line what do you see:

telnet zimbra.imap.mail.yahoo.com 993

[mgalactico]

A couple of things have happened since your question. First, the telnet command does not get any response either from work or home however, the original error message is not longer an issue as I can not longer reproduce it. Now the desktop works from home, but not from work. AT work I get an error message that reads like this:
2008-12-11 09:04:07,534 INFO [mid=2] [] datasource - Importing data for data source 'mgalactico'
2008-12-11 09:04:07,534 INFO [mid=3] [] datasource - Importing data for data source 'Mario'
2008-12-11 09:04:09,706 DEBUG [mid=2] [] datasource - Loading 1 yauth token(s) for user 'mgalactico@yahoo.com'
2008-12-11 09:04:09,706 DEBUG [mid=3] [] datasource - Loading 1 yauth token(s) for user 'mario_jarrin@yahoo.com'
2008-12-11 09:04:30,612 INFO [main] [] log - No Transaction manager found - if your webapp requires one, please configure one.
2008-12-11 09:04:33,221 INFO [mid=3] [] datasource - Import completed for data source 'Mario'
2008-12-11 09:04:33,221 INFO [mid=2] [] datasource - Import completed for data source 'mgalactico'
2008-12-11 09:04:33,300 INFO [mid=2] [] offline - sync connection down: mgalactico
2008-12-11 09:04:33,300 INFO [mid=3] [] offline - sync connection down: Mario
2008-12-11 09:04:33,300 INFO [mid=2] [] offline - >>>>>>>> name=mgalactico@yahoo.com;version=0.92;build=1418; release=BETA;os=Windows XP x86 5.1;type=imap
2008-12-11 09:04:33,300 INFO [mid=3] [] offline - >>>>>>>> name=mario_jarrin@yahoo.com;version=0.92;build=141 8;release=BETA;os=Windows XP x86 5.1;type=imap
2008-12-11 09:04:33,300 INFO [mid=2] [] datasource - Importing data for data source 'mgalactico'
2008-12-11 09:04:33,300 INFO [mid=3] [] datasource - Importing data for data source 'Mario'
2008-12-11 09:04:41,831 INFO [main] [] log - Opened C:\Program Files\zdesktop\jetty\logs\access_log.2008-12-11
2008-12-11 09:04:41,940 INFO [main] [] log - Started SelectChannelConnector@localhost:7633
2008-12-11 09:04:54,940 INFO [mid=2] [] datasource - Import completed for data source 'mgalactico'
2008-12-11 09:04:54,940 INFO [mid=3] [] datasource - Import completed for data source 'Mario'
2008-12-11 09:04:54,940 INFO [mid=2] [] offline - sync connection down: mgalactico
2008-12-11 09:04:54,940 INFO [mid=3] [] offline - sync connection down: Mario
2008-12-11 09:05:59,940 INFO [mid=3] [] offline - >>>>>>>> name=mario_jarrin@yahoo.com;version=0.92;build=141 8;release=BETA;os=Windows XP x86 5.1;type=imap
2008-12-11 09:05:59,940 INFO [mid=2] [] offline - >>>>>>>> name=mgalactico@yahoo.com;version=0.92;build=1418; release=BETA;os=Windows XP x86 5.1;type=imap

or like this:
2008-12-11 16:51:25,065 INFO [mid=3] [] offline - >>>>>>>> name=mario_jarrin@yahoo.com;version=0.92;build=141 8;release=BETA;os=Windows XP x86 5.1;type=imap
2008-12-11 16:51:25,065 INFO [mid=3] [] datasource - Importing data for data source 'Mario'
2008-12-11 16:51:46,612 INFO [mid=3] [] datasource - Import completed for data source 'Mario'
2008-12-11 16:51:46,612 INFO [mid=3] [] offline - sync connection down: Mario
2008-12-11 16:58:01,268 INFO [mid=2] [] offline - >>>>>>>> name=mgalactico@yahoo.com;version=0.92;build=1418; release=BETA;os=Windows XP x86 5.1;type=imap
2008-12-11 16:58:01,268 INFO [mid=2] [] datasource - Importing data for data source 'mgalactico'
2008-12-11 16:58:22,721 INFO [mid=2] [] datasource - Import completed for data source 'mgalactico'
2008-12-11 16:58:22,721 INFO [mid=2] [] offline - sync connection down: mgalactico

Thanks

[jjzhuang]

Basically from work you are not allowed by your firewall to connect to zimbra.imap.mail.yahoo.com port 993. You'll need to speak with your IT department to resolve this.

[Martin39]

i put yahoo mail addy in it and my pw but it says invalid token report this problem

[jjzhuang]

Please file a bug and attach <install>/log/zdesktop.log. Thanks!