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Thread: 'Couldn't access Yahoo! Zimbra Desktop server"

  1. #1
    chirag1 is offline New Member
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    Default 'Couldn't access Yahoo! Zimbra Desktop server"

    Hi

    I upgraded to Zimbra Desktop 0.92 and am now unable to start the program and get this message as soon as I open it.

    "Couldn't access Yahoo! Zimbra Desktop server. If issue persists after reinstall, please check logs for errors and report to http://www.zimbra.com/forums/zimbra-desktop."

    What could be the cause of this?
    I have tried reinstalling it a couple of times but no luck.
    I also reverted back to 0.91 and still get the same error. Here's the error log:

    2008-12-07 10:16:08,273 DEBUG [Thread-32] [] datasource - Remote folder 'INBOX': Found new IMAP message with uid 323
    2008-12-07 10:16:10,031 DEBUG [Thread-32] [] datasource - Storing IMAP message tracker: mboxId=3, localFolderId=2, remoteUid=323, localItemId=2380 flags=
    2008-12-07 10:16:15,980 DEBUG [Thread-32] [] datasource - Remote folder 'INBOX': Found new IMAP message with uid 327
    2008-12-07 10:16:16,291 ERROR [Thread-32] [] RedoLogManager - Redo logging to logger com.zimbra.cs.redolog.logger.FileLogWriter failed
    java.io.FileNotFoundException: C:\Users\Chirag\Documents\AppData\Local\Zimbra\zde sktop\store\0\3\msg\0\2381-4216.msg (Access is denied)
    at java.io.RandomAccessFile.open(Native Method)
    at java.io.RandomAccessFile.<init>(Unknown Source)
    at com.zimbra.cs.store.SharedFile.read(SharedFile.jav a:35)
    at com.zimbra.cs.store.BlobInputStream.readNextChunkI ntoBuffer(BlobInputStream.java:312)
    at com.zimbra.cs.store.BlobInputStream.read(BlobInput Stream.java:263)
    at java.io.SequenceInputStream.read(Unknown Source)
    at java.io.SequenceInputStream.read(Unknown Source)
    at java.io.InputStream.read(Unknown Source)
    at com.zimbra.cs.redolog.logger.FileLogWriter.log(Fil eLogWriter.java:295)
    at com.zimbra.cs.redolog.RedoLogManager.logOnly(RedoL ogManager.java:448)
    at com.zimbra.cs.redolog.RedoLogManager.log(RedoLogMa nager.java:386)
    at com.zimbra.cs.redolog.op.RedoableOp.log(RedoableOp .java:313)
    at com.zimbra.cs.mailbox.Mailbox.endTransaction(Mailb ox.java:6827)
    at com.zimbra.cs.mailbox.Mailbox.addMessageInternal(M ailbox.java:4986)
    at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.j ava:4682)
    at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.j ava:4638)
    at com.zimbra.cs.filter.ZimbraMailAdapter.addMessage( ZimbraMailAdapter.java:414)
    at com.zimbra.cs.filter.ZimbraMailAdapter.doDefaultFi ling(ZimbraMailAdapter.java:408)
    at com.zimbra.cs.filter.ZimbraMailAdapter.executeActi ons(ZimbraMailAdapter.java:266)
    at org.apache.jsieve.SieveFactory.evaluate(SieveFacto ry.java:159)
    at com.zimbra.cs.filter.RuleManager.applyRules(RuleMa nager.java:196)
    at com.zimbra.cs.datasource.MailItemImport.addMessage (MailItemImport.java:77)
    at com.zimbra.cs.datasource.ImapFolderSync.handleFetc h(ImapFolderSync.java:815)
    at com.zimbra.cs.datasource.ImapFolderSync.access$400 (ImapFolderSync.java:58)
    at com.zimbra.cs.datasource.ImapFolderSync$2.handleFe tchResponse(ImapFolderSync.java:766)
    at com.zimbra.cs.mailclient.imap.FetchResponseHandler .handleResponse(FetchResponseHandler.java:34)
    at com.zimbra.cs.mailclient.imap.ImapConnection.proce ssUntagged(ImapConnection.java:641)
    at com.zimbra.cs.mailclient.imap.ImapConnection.proce ssResponse(ImapConnection.java:613)
    at com.zimbra.cs.mailclient.imap.ImapConnection.nextR esponse(ImapConnection.java:590)
    at com.zimbra.cs.mailclient.imap.ImapConnection.acces s$000(ImapConnection.java:42)
    at com.zimbra.cs.mailclient.imap.ImapConnection$4.run (ImapConnection.java:556)
    at java.lang.Thread.run(Unknown Source)
    2008-12-07 10:16:16,292 FATAL [Thread-32] [] system - Aborting process
    java.io.FileNotFoundException: C:\Users\Chirag\Documents\AppData\Local\Zimbra\zde sktop\store\0\3\msg\0\2381-4216.msg (Access is denied)
    at java.io.RandomAccessFile.open(Native Method)
    at java.io.RandomAccessFile.<init>(Unknown Source)
    at com.zimbra.cs.store.SharedFile.read(SharedFile.jav a:35)
    at com.zimbra.cs.store.BlobInputStream.readNextChunkI ntoBuffer(BlobInputStream.java:312)
    at com.zimbra.cs.store.BlobInputStream.read(BlobInput Stream.java:263)
    at java.io.SequenceInputStream.read(Unknown Source)
    at java.io.SequenceInputStream.read(Unknown Source)
    at java.io.InputStream.read(Unknown Source)
    at com.zimbra.cs.redolog.logger.FileLogWriter.log(Fil eLogWriter.java:295)
    at com.zimbra.cs.redolog.RedoLogManager.logOnly(RedoL ogManager.java:448)
    at com.zimbra.cs.redolog.RedoLogManager.log(RedoLogMa nager.java:386)
    at com.zimbra.cs.redolog.op.RedoableOp.log(RedoableOp .java:313)
    at com.zimbra.cs.mailbox.Mailbox.endTransaction(Mailb ox.java:6827)
    at com.zimbra.cs.mailbox.Mailbox.addMessageInternal(M ailbox.java:4986)
    at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.j ava:4682)
    at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.j ava:4638)
    at com.zimbra.cs.filter.ZimbraMailAdapter.addMessage( ZimbraMailAdapter.java:414)
    at com.zimbra.cs.filter.ZimbraMailAdapter.doDefaultFi ling(ZimbraMailAdapter.java:408)
    at com.zimbra.cs.filter.ZimbraMailAdapter.executeActi ons(ZimbraMailAdapter.java:266)
    at org.apache.jsieve.SieveFactory.evaluate(SieveFacto ry.java:159)
    at com.zimbra.cs.filter.RuleManager.applyRules(RuleMa nager.java:196)
    at com.zimbra.cs.datasource.MailItemImport.addMessage (MailItemImport.java:77)
    at com.zimbra.cs.datasource.ImapFolderSync.handleFetc h(ImapFolderSync.java:815)
    at com.zimbra.cs.datasource.ImapFolderSync.access$400 (ImapFolderSync.java:58)
    at com.zimbra.cs.datasource.ImapFolderSync$2.handleFe tchResponse(ImapFolderSync.java:766)
    at com.zimbra.cs.mailclient.imap.FetchResponseHandler .handleResponse(FetchResponseHandler.java:34)
    at com.zimbra.cs.mailclient.imap.ImapConnection.proce ssUntagged(ImapConnection.java:641)
    at com.zimbra.cs.mailclient.imap.ImapConnection.proce ssResponse(ImapConnection.java:613)
    at com.zimbra.cs.mailclient.imap.ImapConnection.nextR esponse(ImapConnection.java:590)
    at com.zimbra.cs.mailclient.imap.ImapConnection.acces s$000(ImapConnection.java:42)
    at com.zimbra.cs.mailclient.imap.ImapConnection$4.run (ImapConnection.java:556)
    at java.lang.Thread.run(Unknown Source)

  2. #2
    jjzhuang is offline Zimbra Employee
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    Default

    Once you upgrade you can't go back.

    Could you upgrade to latest again, and when it fails get the latest log?

  3. #3
    chirag1 is offline New Member
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    Default Back to 0.92

    Ok so I have upgraded back to 0.92 build 1418 and I get the same error. Here's the log....

    new log.txt

  4. #4
    jjzhuang is offline Zimbra Employee
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    Default

    OK please do two things:

    1. First, check to see if this file exists:

    C:\Users\Chirag\Documents\AppData\Local\Zimbra\zde sktop\store\0\3\msg\0\2381-4216.msg

    If it doesn't, see if any of the referenced folders exist.

    2. Now to recover from this I suspect you could simply stop the backend server, delete <install>/redolog/redo.log, and restart backend server.

  5. #5
    chirag1 is offline New Member
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    Default

    Thanks for your support

    1)All the referenced folders and 2381-4216.msg exist.

    2)I deleted redo.log and still get the same error. What do you mean by restarting the backend server, and how do I stop the backend server?

    Thanks again

  6. #6
    jjzhuang is offline Zimbra Employee
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    Default

    Quote Originally Posted by chirag1 View Post
    Thanks for your support

    1)All the referenced folders and 2381-4216.msg exist.

    2)I deleted redo.log and still get the same error. What do you mean by restarting the backend server, and how do I stop the backend server?

    Thanks again
    Go to windows control panel and Administrative Tools -> Services, and find the service called "Yahoo! Zimbra Desktop Service". Restart that.

  7. #7
    chirag1 is offline New Member
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    Default Thanks!

    I followed the instructions and it works like a charm now!

    Thanks for all the help!

    Zimbra Desktop ftw~

  8. #8
    Tylast is offline Intermediate Member
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    Default

    I'm having the same error message. I've tried your suggestion above & it didn't work. Ayy idea? Here's my log.

  9. #9
    xeon is offline Advanced Member
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    Default

    I am getting the same error after upgrading to 0.92... I cannot uninstall it either. The uninstall.exe does not run, no errors on screen.

    Here is the two last errors in zdesktop.log. ZDesktop was working just fine before the update. I just updated my Java to Update 11. Restarted services and no go.
    2008-12-08 11:12:08,913 ERROR [btpool0-5] [] log - Nested in javax.servlet.ServletException: java.lang.NoClassDefFoundError:
    java.lang.NoClassDefFoundError
    at com.zimbra.kabuki.util.Colors.decode(Colors.java:1 69)
    at com.zimbra.kabuki.util.Colors.load(Colors.java:127 )
    at com.zimbra.kabuki.util.Colors.init(Colors.java:99)
    at com.zimbra.kabuki.util.Colors.getColor(Colors.java :51)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.getColor(SkinResources.java:1433)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.outputDarkerColor(SkinResources.java:1382)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.handleMethodCalls(SkinResources.java:1316)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.replace(SkinResources.java:1265)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.getProperty(SkinResources.java:1252)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.replace(SkinResources.java:1279)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.getProperty(SkinResources.java:1252)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.<init>(SkinResources.java:1178)
    at com.zimbra.webClient.servlet.SkinResources.generat e(SkinResources.java:452)
    at com.zimbra.webClient.servlet.SkinResources.doGet(S kinResources.java:221)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:707)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.servlet.Dispatcher.include(Dispa tcher.java:192)
    at org.apache.jasper.runtime.JspRuntimeLibrary.includ e(JspRuntimeLibrary.java:997)
    at org.apache.jsp.public_.launchZCS_jsp._jspService(o rg.apache.jsp.public_.launchZCS_jsp:264)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:268)
    at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:126)
    at org.apache.jasper.runtime.PageContextImpl.forward( PageContextImpl.java:767)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_othe rwise_4(org.apache.jsp.public_.login_jsp:1863)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_choo se_5(org.apache.jsp.public_.login_jsp:1609)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_when _7(org.apache.jsp.public_.login_jsp:1581)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_choo se_4(org.apache.jsp.public_.login_jsp:1548)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_othe rwise_3(org.apache.jsp.public_.login_jsp:1411)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_choo se_2(org.apache.jsp.public_.login_jsp:1200)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_if_2 (org.apache.jsp.public_.login_jsp:1172)
    at org.apache.jsp.public_.login_jsp._jspService(org.a pache.jsp.public_.login_jsp:370)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:268)
    at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:126)
    at org.apache.jasper.runtime.PageContextImpl.forward( PageContextImpl.java:767)
    at org.apache.jsp.desktop.login_jsp._jspx_meth_c_when _0(login_jsp.java:378)
    at org.apache.jsp.desktop.login_jsp._jspx_meth_c_choo se_0(login_jsp.java:345)
    at org.apache.jsp.desktop.login_jsp._jspService(login _jsp.java:214)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:264)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    2008-12-08 11:12:08,913 ERROR [btpool0-5] [] log - /zimbra/desktop/login.jsp
    java.lang.NoClassDefFoundError
    at com.zimbra.kabuki.util.Colors.decode(Colors.java:1 69)
    at com.zimbra.kabuki.util.Colors.load(Colors.java:127 )
    at com.zimbra.kabuki.util.Colors.init(Colors.java:99)
    at com.zimbra.kabuki.util.Colors.getColor(Colors.java :51)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.getColor(SkinResources.java:1433)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.outputDarkerColor(SkinResources.java:1382)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.handleMethodCalls(SkinResources.java:1316)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.replace(SkinResources.java:1265)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.getProperty(SkinResources.java:1252)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.replace(SkinResources.java:1279)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.getProperty(SkinResources.java:1252)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.<init>(SkinResources.java:1178)
    at com.zimbra.webClient.servlet.SkinResources.generat e(SkinResources.java:452)
    at com.zimbra.webClient.servlet.SkinResources.doGet(S kinResources.java:221)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:707)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.servlet.Dispatcher.include(Dispa tcher.java:192)
    at org.apache.jasper.runtime.JspRuntimeLibrary.includ e(JspRuntimeLibrary.java:997)
    at org.apache.jsp.public_.launchZCS_jsp._jspService(o rg.apache.jsp.public_.launchZCS_jsp:264)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:268)
    at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:126)
    at org.apache.jasper.runtime.PageContextImpl.forward( PageContextImpl.java:767)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_othe rwise_4(org.apache.jsp.public_.login_jsp:1863)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_choo se_5(org.apache.jsp.public_.login_jsp:1609)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_when _7(org.apache.jsp.public_.login_jsp:1581)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_choo se_4(org.apache.jsp.public_.login_jsp:1548)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_othe rwise_3(org.apache.jsp.public_.login_jsp:1411)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_choo se_2(org.apache.jsp.public_.login_jsp:1200)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_if_2 (org.apache.jsp.public_.login_jsp:1172)
    at org.apache.jsp.public_.login_jsp._jspService(org.a pache.jsp.public_.login_jsp:370)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:268)
    at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:126)
    at org.apache.jasper.runtime.PageContextImpl.forward( PageContextImpl.java:767)
    at org.apache.jsp.desktop.login_jsp._jspx_meth_c_when _0(login_jsp.java:378)
    at org.apache.jsp.desktop.login_jsp._jspx_meth_c_choo se_0(login_jsp.java:345)
    at org.apache.jsp.desktop.login_jsp._jspService(login _jsp.java:214)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:264)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)

  10. #10
    jmhe is offline Zimbra Employee
    Join Date
    Aug 2008
    Posts
    830
    Rep Power
    7

    Default

    Quote Originally Posted by xeon View Post
    I am getting the same error after upgrading to 0.92... I cannot uninstall it either. The uninstall.exe does not run, no errors on screen.

    Here is the two last errors in zdesktop.log. ZDesktop was working just fine before the update. I just updated my Java to Update 11. Restarted services and no go.
    looks like you have files/directories from an older installation mixed with the current installation.

    what version/build you had before? and what build you updated to? can you download the latest build 1418 and do a fresh install?

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