'Couldn't access Yahoo! Zimbra Desktop server"

[jmhe]

Control Panel->Administrative Tools->Services, right-click on Yahoo! Zimbra Desktop Service->Properties, what do you have for "Path to executable" ?

[gpolkga]

I have solved the problem. It's a Windows registry issue where the path name of the service needed quotations since it contained spaces and/or zdesktop was also a directory name. Please see Event ID 7000 and "%1 Is Not a Valid Win32 Application" Error Message When You Start a Service

Don't know whether that is a bug in the windows installation routine or not.

Cheers

[jmhe]

Ah, nice work.

But it sounds like this problem only exists on XP SP3. Anyway, we will try to find a way to workaround this. Thanks for you help.

Originally Posted by gpolkga

I have solved the problem. It's a Windows registry issue where the path name of the service needed quotations since it contained spaces and/or zdesktop was also a directory name. Please see Event ID 7000 and "%1 Is Not a Valid Win32 Application" Error Message When You Start a Service

Don't know whether that is a bug in the windows installation routine or not.

Cheers

[ozzturkgem]

Hello,

I have a computer Vista computer running Windows Vista Home Premium with java JRE 6 Update 12 installed on it (My firefox version is 3.0.6). I installed zdesktop_1_0_build_1482_win32 on my computer. Hovewer, it never opens when try to open it. I many times completely uninstall an reinstall it. I tried to remove and reinstalled Java. Even I tried to install older zimbra betas. I checked if the computer name is incorectly set. I checked if my java is working via a web site build for this yes it is working correctly (It works !!). I manually stop an start the "Yahoo Zimbra Desktop Service" before I try to open zimbra. I checked my firewall it did not blocked 7633, I once even deleted my firewall. I tried everything mentioned in the forum nothing helps.

When i try to open zimbra for 3 min. it tries to open then gives this message:

[JavaScript Application]
Couldn't access Yahoo! Zimbra Desktop server. If issue persists after reinstall, please check logs for errors and report to Zimbra Desktop - Zimbra - Forums.


When I manually enter my browser "http://localhost:7633/desktop/login.jsp", I see:
HTTP ERROR: 500

INTERNAL_SERVER_ERROR

RequestURI=/zimbra/desktop/login.jsp
Caused by:

java.lang.reflect.InvocationTargetException
at sun.reflect.GeneratedMethodAccessor11.invoke(Unkno wn Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.jasper.runtime.JspRuntimeLibrary.handle SetPropertyExpression(JspRuntimeLibrary.java:674)
at org.apache.jsp.desktop.login_jsp._jspService(login _jsp.java:99)
at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:265)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
Caused by: com.zimbra.common.soap.SoapFaultException: system failure: java.lang.NullPointerException
ExceptionId:btpool0-1:1235502910369:5ce1ded6713a678f
Code:service.FAILURE
at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88)
at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:263)
at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:224)
at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:262)
at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:217)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:315)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:279)
at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:192)
at com.zimbra.cs.account.soap.SoapProvisioning.soapAd minAuthenticate(SoapProvisioning.java:145)
at com.zimbra.cs.offline.jsp.JspProvStub.(JspProvStub .java:26)
at com.zimbra.cs.offline.jsp.JspProvStub.getInstance( JspProvStub.java:30)
at com.zimbra.cs.offline.jsp.PageBean.updateServerLoc ale(PageBean.java:77)
at com.zimbra.cs.offline.jsp.PageBean.setLocale(PageB ean.java:70)
... 34 more

Caused by:

com.zimbra.common.soap.SoapFaultException: system failure: java.lang.NullPointerException
ExceptionId:btpool0-1:1235502910369:5ce1ded6713a678f
Code:service.FAILURE
at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88)
at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:263)
at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:224)
at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:262)
at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:217)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:315)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:279)
at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:192)
at com.zimbra.cs.account.soap.SoapProvisioning.soapAd minAuthenticate(SoapProvisioning.java:145)
at com.zimbra.cs.offline.jsp.JspProvStub.(JspProvStub .java:26)
at com.zimbra.cs.offline.jsp.JspProvStub.getInstance( JspProvStub.java:30)
at com.zimbra.cs.offline.jsp.PageBean.updateServerLoc ale(PageBean.java:77)
at com.zimbra.cs.offline.jsp.PageBean.setLocale(PageB ean.java:70)
at sun.reflect.GeneratedMethodAccessor11.invoke(Unkno wn Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.jasper.runtime.JspRuntimeLibrary.handle SetPropertyExpression(JspRuntimeLibrary.java:674)
at org.apache.jsp.desktop.login_jsp._jspService(login _jsp.java:99)
at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:265)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)

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[freitalm]

I have the same error, just started today after Windows Defender cleaned a Settings Modifier alert. Now Zimbra does not work & I get this error.

My question is how do I reinstall it, do I simply download the install file & run it? If so, is there a chance I will lose all of the e-mail information I have in my Zimbra folders?

I know this sound like a dumb question but I just want to play it safe as I have alot of important e-mails saved.

Thanks,

Lou

[SiliconJunkie]

Originally Posted by freitalm

I have the same error, just started today after Windows Defender cleaned a Settings Modifier alert. Now Zimbra does not work & I get this error.

My question is how do I reinstall it, do I simply download the install file & run it? If so, is there a chance I will lose all of the e-mail information I have in my Zimbra folders?

I know this sound like a dumb question but I just want to play it safe as I have alot of important e-mails saved.

Thanks,

Lou

Get today's Defender update, and install it.

Then, check your hosts file (in %systemroot%/system32/drivers/etc) in Notepad, and make sure there is an entry that looks like:

127.0.0.1 localhost


If it's not in there, add it.

This fixed my trouble.

[jmhe]

check out this post: http://www.zimbra.com/forums/general...p-hosts-f.html

you might not need to re-install. if you do, just download it and run. you will not lose emails.

to make sure, you can first backup these 3 folders: derby, index and store.

Originally Posted by freitalm

I have the same error, just started today after Windows Defender cleaned a Settings Modifier alert. Now Zimbra does not work & I get this error.

My question is how do I reinstall it, do I simply download the install file & run it? If so, is there a chance I will lose all of the e-mail information I have in my Zimbra folders?

I know this sound like a dumb question but I just want to play it safe as I have alot of important e-mails saved.

Thanks,

Lou

[esohn79]

When uninstalling zimbra, it leaves the following directory intact.
C:\Users\(username)\AppData\Local\Zimbra

If this directory is not deleted manually then reinstall does not work.
Delete this directory first before reinstalling.
I did and the reinstall worked.

Note: searching for this folder (Zimbra) may not detect it on Vista (becuase that folder is hidden.

Also on XP the above directory may be located at a different place.
Probably this folder contains user data also, so may want to save it first before deleting parent directory...

P.S.: this post appies to the Zdesktop client, btw.