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Thread: 'Couldn't access Yahoo! Zimbra Desktop server"

  1. #11
    xeon is offline Advanced Member
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    Quote Originally Posted by jmhe View Post
    looks like you have files/directories from an older installation mixed with the current installation.

    what version/build you had before? and what build you updated to? can you download the latest build 1418 and do a fresh install?
    I had v0.91 build 1344 installed and updated to the version Zimbra Desktop automatically downloaded and installed. I did try downloading it manually and rerunning the update (build 1418). It failed at uninstalling previous version.

    Here is the error if I go to "http://localhost:7633/zimbra/desktop/login.jsp"
    HTTP ERROR: 500

    INTERNAL_SERVER_ERROR
    RequestURI=/zimbra/desktop/login.jsp

    Caused by:

    java.lang.NoClassDefFoundError
    at com.zimbra.kabuki.util.Colors.decode(Colors.java:1 69)
    at com.zimbra.kabuki.util.Colors.load(Colors.java:127 )
    at com.zimbra.kabuki.util.Colors.init(Colors.java:99)
    at com.zimbra.kabuki.util.Colors.getColor(Colors.java :51)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.getColor(SkinResources.java:1433)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.outputDarkerColor(SkinResources.java:1382)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.handleMethodCalls(SkinResources.java:1316)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.replace(SkinResources.java:1265)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.getProperty(SkinResources.java:1252)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.replace(SkinResources.java:1279)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.getProperty(SkinResources.java:1252)
    at com.zimbra.webClient.servlet.SkinResources$Manifes t.(SkinResources.java:1178)
    at com.zimbra.webClient.servlet.SkinResources.generat e(SkinResources.java:452)
    at com.zimbra.webClient.servlet.SkinResources.doGet(S kinResources.java:221)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:707)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.servlet.Dispatcher.include(Dispa tcher.java:192)
    at org.apache.jasper.runtime.JspRuntimeLibrary.includ e(JspRuntimeLibrary.java:997)
    at org.apache.jsp.public_.launchZCS_jsp._jspService(o rg.apache.jsp.public_.launchZCS_jsp:264)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:268)
    at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:126)
    at org.apache.jasper.runtime.PageContextImpl.forward( PageContextImpl.java:767)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_othe rwise_4(org.apache.jsp.public_.login_jsp:1863)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_choo se_5(org.apache.jsp.public_.login_jsp:1609)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_when _7(org.apache.jsp.public_.login_jsp:1581)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_choo se_4(org.apache.jsp.public_.login_jsp:1548)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_othe rwise_3(org.apache.jsp.public_.login_jsp:1411)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_choo se_2(org.apache.jsp.public_.login_jsp:1200)
    at org.apache.jsp.public_.login_jsp._jspx_meth_c_if_2 (org.apache.jsp.public_.login_jsp:1172)
    at org.apache.jsp.public_.login_jsp._jspService(org.a pache.jsp.public_.login_jsp:370)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:268)
    at org.mortbay.jetty.servlet.Dispatcher.forward(Dispa tcher.java:126)
    at org.apache.jasper.runtime.PageContextImpl.forward( PageContextImpl.java:767)
    at org.apache.jsp.desktop.login_jsp._jspx_meth_c_when _0(login_jsp.java:378)
    at org.apache.jsp.desktop.login_jsp._jspx_meth_c_choo se_0(login_jsp.java:345)
    at org.apache.jsp.desktop.login_jsp._jspService(login _jsp.java:214)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:264)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)

    By doing a fresh install. Do you mean deleting my install directory and running the install? Because I cannot run the uninstall program to remove it.

  2. #12
    jmhe is offline Zimbra Employee
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    [QUOTE=
    By doing a fresh install. Do you mean deleting my install directory and running the install? Because I cannot run the uninstall program to remove it.[/QUOTE]

    Yes, that's what I meant by fresh install. And unfortunately by doing that, you will lose any local data what you have not sync'ed with remote server and you will have to re-configure your accounts.

    But before you deleting everything, can you look for <installation directory>/.install4j/installation.log and upload here? Thanks.

  3. #13
    xeon is offline Advanced Member
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    Quote Originally Posted by jmhe View Post
    But before you deleting everything, can you look for <installation directory>/.install4j/installation.log and upload here? Thanks.
    Zipped and attached. Let me know. I have 5 other installations with the same installed build 1344 that will be updated.
    Attached Files Attached Files

  4. #14
    xeon is offline Advanced Member
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    Fresh install worked OK. I will test the upgrade on another machine to see if the same error comes up. Thanks for your help.

  5. #15
    raicio is offline New Member
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    Default Fresh install, error as follows on 2 machines

    Hello there,

    latest version, fresh install. This is the log. Please mind that I have successfully installed the very same version on 5 other machines with no issues.

    thank you


    2008-12-15 16:03:18,896 INFO [main] [] log - Opened \\Forest\Profiles\frigato\Local Settings\Application Data\Zimbra\zdesktop\jetty\logs\access_log.2008-12-15
    2008-12-15 16:03:18,974 INFO [main] [] log - Started SelectChannelConnector@localhost:7633
    2008-12-15 16:20:35,606 INFO [Shutdown] [] log - Shutdown hook executing
    2008-12-15 16:20:37,371 INFO [Shutdown] [] log - Shutdown hook complete
    2008-12-15 16:21:16,511 DEBUG [main] [] offline - Loading 6 folder mappings for service 'yahoo.com'
    2008-12-15 16:21:16,527 DEBUG [main] [] offline - Loading 2 attrs for service 'yahoo.com'
    2008-12-15 16:21:16,527 DEBUG [main] [] offline - Loading 19 folder mappings for service 'gmail.com'
    2008-12-15 16:21:16,527 DEBUG [main] [] offline - Loading 2 attrs for service 'gmail.com'
    2008-12-15 16:21:16,527 DEBUG [main] [] offline - Loading 5 folder mappings for service 'aol.com'
    2008-12-15 16:21:16,527 DEBUG [main] [] offline - Loading 8 folder mappings for service '.m***change'
    2008-12-15 16:21:16,527 DEBUG [main] [] offline - Loading 9 folder mappings for service 'hotmail.com'
    2008-12-15 16:21:28,230 INFO [main] [] log - No Transaction manager found - if your webapp requires one, please configure one.
    2008-12-15 16:21:30,730 WARN [main] [] log - EXCEPTION
    java.lang.ClassNotFoundException: com.zimbra.webClient.filters.SetHeaderFilter
    at java.net.URLClassLoader$1.run(Unknown Source)
    at java.security.AccessController.doPrivileged(Native Method)
    at java.net.URLClassLoader.findClass(Unknown Source)
    at java.lang.ClassLoader.loadClass(Unknown Source)
    at java.lang.ClassLoader.loadClass(Unknown Source)
    at org.mortbay.jetty.webapp.WebAppClassLoader.loadCla ss(WebAppClassLoader.java:375)
    at org.mortbay.jetty.webapp.WebAppClassLoader.loadCla ss(WebAppClassLoader.java:337)
    at org.mortbay.util.Loader.loadClass(Loader.java:91)
    at org.mortbay.util.Loader.loadClass(Loader.java:71)
    at org.mortbay.jetty.servlet.Holder.doStart(Holder.ja va:73)
    at org.mortbay.jetty.servlet.FilterHolder.doStart(Fil terHolder.java:83)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.servlet.ServletHandler.initializ e(ServletHandler.java:589)
    at org.mortbay.jetty.servlet.Context.startContext(Con text.java:139)
    at org.mortbay.jetty.webapp.WebAppContext.startContex t(WebAppContext.java:1222)
    at org.mortbay.jetty.handler.ContextHandler.doStart(C ontextHandler.java:501)
    at org.mortbay.jetty.webapp.WebAppContext.doStart(Web AppContext.java:449)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:147)
    at org.mortbay.jetty.handler.ContextHandlerCollection .doStart(ContextHandlerCollection.java:161)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:147)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerWrapper.doStart(H andlerWrapper.java:117)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerWrapper.doStart(H andlerWrapper.java:117)
    at org.mortbay.jetty.Server.doStart(Server.java:217)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.xml.XmlConfiguration.main(XmlConfigura tion.java:979)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.mortbay.start.Main.invokeMain(Main.java:183)
    at org.mortbay.start.Main.start(Main.java:497)
    at org.mortbay.start.Main.main(Main.java:115)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at com.zimbra.cs.offline.start.Main.main(Main.java:33 )
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
    at com.exe4j.runtime.WinLauncher$1.run(Unknown Source)
    2008-12-15 16:21:30,730 WARN [main] [] log - failed Set Header Filter
    javax.servlet.UnavailableException: com.zimbra.webClient.filters.SetHeaderFilter
    at org.mortbay.jetty.servlet.Holder.doStart(Holder.ja va:79)
    at org.mortbay.jetty.servlet.FilterHolder.doStart(Fil terHolder.java:83)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.servlet.ServletHandler.initializ e(ServletHandler.java:589)
    at org.mortbay.jetty.servlet.Context.startContext(Con text.java:139)
    at org.mortbay.jetty.webapp.WebAppContext.startContex t(WebAppContext.java:1222)
    at org.mortbay.jetty.handler.ContextHandler.doStart(C ontextHandler.java:501)
    at org.mortbay.jetty.webapp.WebAppContext.doStart(Web AppContext.java:449)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:147)
    at org.mortbay.jetty.handler.ContextHandlerCollection .doStart(ContextHandlerCollection.java:161)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:147)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerWrapper.doStart(H andlerWrapper.java:117)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerWrapper.doStart(H andlerWrapper.java:117)
    at org.mortbay.jetty.Server.doStart(Server.java:217)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.xml.XmlConfiguration.main(XmlConfigura tion.java:979)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.mortbay.start.Main.invokeMain(Main.java:183)
    at org.mortbay.start.Main.start(Main.java:497)
    at org.mortbay.start.Main.main(Main.java:115)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at com.zimbra.cs.offline.start.Main.main(Main.java:33 )
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
    at com.exe4j.runtime.WinLauncher$1.run(Unknown Source)

  6. #16
    jmhe is offline Zimbra Employee
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    raicio: can you upload .install4j/installation.log? you may zip it if it's too big. thx.

    Quote Originally Posted by raicio View Post
    Hello there,

    latest version, fresh install. This is the log. Please mind that I have successfully installed the very same version on 5 other machines with no issues.

    thank you


    2008-12-15 16:03:18,896 INFO [main] [] log - Opened \\Forest\Profiles\frigato\Local Settings\Application Data\Zimbra\zdesktop\jetty\logs\access_log.2008-12-15
    2008-12-15 16:03:18,974 INFO [main] [] log - Started SelectChannelConnector@localhost:7633
    2008-12-15 16:20:35,606 INFO [Shutdown] [] log - Shutdown hook executing
    2008-12-15 16:20:37,371 INFO [Shutdown] [] log - Shutdown hook complete
    2008-12-15 16:21:16,511 DEBUG [main] [] offline - Loading 6 folder mappings for service 'yahoo.com'
    2008-12-15 16:21:16,527 DEBUG [main] [] offline - Loading 2 attrs for service 'yahoo.com'
    2008-12-15 16:21:16,527 DEBUG [main] [] offline - Loading 19 folder mappings for service 'gmail.com'
    2008-12-15 16:21:16,527 DEBUG [main] [] offline - Loading 2 attrs for service 'gmail.com'
    2008-12-15 16:21:16,527 DEBUG [main] [] offline - Loading 5 folder mappings for service 'aol.com'
    2008-12-15 16:21:16,527 DEBUG [main] [] offline - Loading 8 folder mappings for service '.m***change'
    2008-12-15 16:21:16,527 DEBUG [main] [] offline - Loading 9 folder mappings for service 'hotmail.com'
    2008-12-15 16:21:28,230 INFO [main] [] log - No Transaction manager found - if your webapp requires one, please configure one.
    2008-12-15 16:21:30,730 WARN [main] [] log - EXCEPTION
    java.lang.ClassNotFoundException: com.zimbra.webClient.filters.SetHeaderFilter
    at java.net.URLClassLoader$1.run(Unknown Source)
    at java.security.AccessController.doPrivileged(Native Method)
    at java.net.URLClassLoader.findClass(Unknown Source)
    at java.lang.ClassLoader.loadClass(Unknown Source)
    at java.lang.ClassLoader.loadClass(Unknown Source)
    at org.mortbay.jetty.webapp.WebAppClassLoader.loadCla ss(WebAppClassLoader.java:375)
    at org.mortbay.jetty.webapp.WebAppClassLoader.loadCla ss(WebAppClassLoader.java:337)
    at org.mortbay.util.Loader.loadClass(Loader.java:91)
    at org.mortbay.util.Loader.loadClass(Loader.java:71)
    at org.mortbay.jetty.servlet.Holder.doStart(Holder.ja va:73)
    at org.mortbay.jetty.servlet.FilterHolder.doStart(Fil terHolder.java:83)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.servlet.ServletHandler.initializ e(ServletHandler.java:589)
    at org.mortbay.jetty.servlet.Context.startContext(Con text.java:139)
    at org.mortbay.jetty.webapp.WebAppContext.startContex t(WebAppContext.java:1222)
    at org.mortbay.jetty.handler.ContextHandler.doStart(C ontextHandler.java:501)
    at org.mortbay.jetty.webapp.WebAppContext.doStart(Web AppContext.java:449)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:147)
    at org.mortbay.jetty.handler.ContextHandlerCollection .doStart(ContextHandlerCollection.java:161)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:147)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerWrapper.doStart(H andlerWrapper.java:117)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerWrapper.doStart(H andlerWrapper.java:117)
    at org.mortbay.jetty.Server.doStart(Server.java:217)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.xml.XmlConfiguration.main(XmlConfigura tion.java:979)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.mortbay.start.Main.invokeMain(Main.java:183)
    at org.mortbay.start.Main.start(Main.java:497)
    at org.mortbay.start.Main.main(Main.java:115)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at com.zimbra.cs.offline.start.Main.main(Main.java:33 )
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
    at com.exe4j.runtime.WinLauncher$1.run(Unknown Source)
    2008-12-15 16:21:30,730 WARN [main] [] log - failed Set Header Filter
    javax.servlet.UnavailableException: com.zimbra.webClient.filters.SetHeaderFilter
    at org.mortbay.jetty.servlet.Holder.doStart(Holder.ja va:79)
    at org.mortbay.jetty.servlet.FilterHolder.doStart(Fil terHolder.java:83)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.servlet.ServletHandler.initializ e(ServletHandler.java:589)
    at org.mortbay.jetty.servlet.Context.startContext(Con text.java:139)
    at org.mortbay.jetty.webapp.WebAppContext.startContex t(WebAppContext.java:1222)
    at org.mortbay.jetty.handler.ContextHandler.doStart(C ontextHandler.java:501)
    at org.mortbay.jetty.webapp.WebAppContext.doStart(Web AppContext.java:449)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:147)
    at org.mortbay.jetty.handler.ContextHandlerCollection .doStart(ContextHandlerCollection.java:161)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:147)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerWrapper.doStart(H andlerWrapper.java:117)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerWrapper.doStart(H andlerWrapper.java:117)
    at org.mortbay.jetty.Server.doStart(Server.java:217)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.xml.XmlConfiguration.main(XmlConfigura tion.java:979)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.mortbay.start.Main.invokeMain(Main.java:183)
    at org.mortbay.start.Main.start(Main.java:497)
    at org.mortbay.start.Main.main(Main.java:115)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at com.zimbra.cs.offline.start.Main.main(Main.java:33 )
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
    at com.exe4j.runtime.WinLauncher$1.run(Unknown Source)

  7. #17
    sxr
    sxr is offline Starter Member
    Join Date
    Dec 2008
    Posts
    1
    Rep Power
    6

    Default same error - another scenario

    I got the same FileNotFound error and the Desktop server would stop when setting up my Y!mail for the first time and Zimbra Desktop(ZD) was sync'ing up all the emails for the first time.

    After repeating the setup a few times, realized that there was an old email with a worm/virus attachment, which the Microsoft OneCare software immediately detects and makes the msg unaccessible. ZD tries to open the downloaded message to add it to the redo log and fails. The ZD server abruptly stops here. The next challenge was to identify the message with the virus - based on the timestamp of the nearby messages found immediately before the failed one and the size of the failed message, was able to detect the message and delete it from Yahoo before starting ZD once again(only took about 2 hrs!)

    So there you have it - a bug and the root cause.

    Sanjay

  8. #18
    raicio is offline New Member
    Join Date
    Feb 2008
    Posts
    4
    Rep Power
    7

    Default there it is

    my install log
    Attached Files Attached Files

  9. #19
    jmhe is offline Zimbra Employee
    Join Date
    Aug 2008
    Posts
    830
    Rep Power
    7

    Default

    can you do a fresh installation of the latest build (1433)? let me know if you still have the problem.

  10. #20
    brunoscunha is offline Junior Member
    Join Date
    May 2008
    Posts
    7
    Rep Power
    6

    Default

    I have the same issue with Ubuntu entrepid 64. After installing it sends a message saying it could not inject some widjets and some features could not be available. It closes and when I try to connect it says "Could not access Yahoo ! Zimbra Desktop"
    I've already uninstalled it and installed it again, and still the same error

    I have this at logs dir
    "0 INFO [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog
    313 INFO [main] log - jetty-6.1.5
    462 INFO [main] log - No Transaction manager found - if your webapp requires one, please configure one.
    Zimbra server process is running as uid=1000 euid=1000 gid=0 egid=0
    Fatal error: terminating: can not start server with gid of 0"

    Don't have a clue of what does it mean

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