service.FAILURE, push item failed

[k7sle]

Hello,

I'm receiving the following error. I've seen it all morning and have about 25 instances of it in the last 3.5 hrs. I'm confused, since this is a new occurrence. I've not had this error prior to today. Suggestions?

I've removed my real email address and substituted USER@EXAMPLE.COM where appropriate. The format has not otherwise changed.

Thanks,

Chris

Product name: Zimbra Desktop
Product version: 0.91
Build ID: 1338
Release type: BETA
OS Platform: Windows XP x86 5.1
Time of event: 2008-11-07 11:22:09
Error type: service.FAILURE
Error summary: push item failed

Failure details:
----------------------------------------------------------------------------

com.zimbra.common.service.ServiceException: system failure: invalid item id when renumbering (1073742563 => 0)
ExceptionId:sync-timer-USER@EXAMPLE.COM:1226085729618:2d87e652e67dc082
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.mailbox.OfflineMailbox.renumberItem( OfflineMailbox.java:282)
at com.zimbra.cs.mailbox.PushChanges.syncDocument(Pus hChanges.java:1005)
at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:316)
at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:173)
at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:195)
at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:116)
at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(O fflineMailbox.java:97)
at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:259)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)

----------------------------------------------------------------------------

[k7sle]

Bugzilla – Bug 32976 Submitted

zdesktop.log w/debugging activated is attached.

[k7sle]

I realize I filed a bug on this, but does anyone have any idea why this is happening?

It didn't happen this weekend when I was on the same subnet as the Zimbra server.

[jjzhuang]

thanks! it looks like a server verison mismatch issue.

[k7sle]

That's odd. Did you push an update to the Zimbra Desktop in the last few days that would have "broken" this?

I recognize I need to upgrade the server, but I have not done that because of time and impact.

Thanks,

Chris

[jjzhuang]

No we haven't pushed an update for more than a month. This does sound like a bug so we'll investigate.