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Thread: Random Syncing

  1. #1
    arculeo is offline New Member
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    Oct 2008
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    Default Random Syncing

    Hello,

    I installed ZCS for our company recently. I also switched to Zimbra Desktop.

    I noticed that Zimbra Desktop is syncing incorrectly for my account but no other.

    For each sync, I receive several Error Reports on Zimbra Desktop like the one hereunder. I checked ZCS is TimeZoned correctly as the message refers to tz. But I am experiencing many trouble with this.

    Code:
    Product name:    Zimbra Desktop
    Product version: 0.91
    Build ID:        1338
    Release type:    BETA
    OS Platform:     Windows XP x86 5.1
    Time of event:   2008-10-23 19:10:11
    Error type:      service.INVALID_REQUEST
    Error summary:   push item failed
    
    Failure details:
    ----------------------------------------------------------------------------
    
    <soap:Fault>
      <soap:Code>
        <soap:Value>soap:Sender</soap:Value>
      </soap:Code>
      <soap:Reason>
        <soap:Text>invalid request: missing required attribute: tz</soap:Text>
      </soap:Reason>
      <soap:Detail>
        <Error xmlns="urn:zimbra">
          <Code>service.INVALID_REQUEST</Code>
          <Trace>btpool0-47:1224781810877:bc9e215837a6d965</Trace>
        </Error>
      </soap:Detail>
    </soap:Fault>
    
    com.zimbra.common.soap.SoapFaultException: invalid request: missing required attribute: tz
    ExceptionId:btpool0-47:1224781810877:bc9e215837a6d965
    Code:service.INVALID_REQUEST
            at com.zimbra.common.soap.Soap12Protocol.soapFault(Soap12Protocol.java:88)
            at com.zimbra.common.soap.SoapTransport.extractBodyElement(SoapTransport.java:263)
            at com.zimbra.common.soap.SoapTransport.parseSoapResponse(SoapTransport.java:224)
            at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:261)
            at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:216)
            at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:315)
            at com.zimbra.common.soap.SoapTransport.invokeWithoutSession(SoapTransport.java:302)
            at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(OfflineMailbox.java:714)
            at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(OfflineMailbox.java:690)
            at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(OfflineMailbox.java:686)
            at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(OfflineMailbox.java:682)
            at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(OfflineMailbox.java:678)
            at com.zimbra.cs.mailbox.PushChanges.syncCalendarItem(PushChanges.java:1191)
            at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges.java:313)
            at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges.java:173)
            at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:195)
            at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineMailbox.java:116)
            at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(OfflineMailbox.java:97)
            at com.zimbra.cs.mailbox.DesktopMailbox$1.run(DesktopMailbox.java:259)
            at java.util.TimerThread.mainLoop(Unknown Source)
            at java.util.TimerThread.run(Unknown Source)
    
    ----------------------------------------------------------------------------
    Regards

  2. #2
    arculeo is offline New Member
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    Default

    It seems that nobody cares. Nice to know about the Zimbra Community. In few days I got 2500 Sync Errors from Zimbra with Zimbra esktop but nobody cares.

    Does it mean I should have chosen Microsoft product?!!!

    Very disapointed.

  3. #3
    jjzhuang is offline Zimbra Employee
    Join Date
    Jan 2007
    Posts
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    Default

    please enable debug trace from account setup page, try another sync, and file a bug with the zdesktop.log file attached as private attachment. zdesktop.log is located under <install>/log.

    with debug trace, we can see which appointment is missing tz attribute. thanks!

  4. #4
    arculeo is offline New Member
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    Default

    I checked in the debug log file (15Mb already) and none of the ICS imported calendar entry have Timezone put in.

    All the years of calendar history has lost the Timezone. So I am going to have plenty of warning forever.

    I will fill a bug report.

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