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Thread: Unable to start Zimbra Desktop on OSX 10.5.5

  1. #1
    klippo is offline Junior Member
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    Default Unable to start Zimbra Desktop on OSX 10.5.5

    When I try and start zimbra it gives the message:

    Couldn't access Yahoo! Zimbra Desktop server. If issue persists after reinstall, please check logs for errors and report to http://www.zimbra.com/forums/zimbra-desktop.

    If I try "$ ./desktop start"
    It outputs:

    enzymac:zdesktop klippo$ ./zdesktop start
    Starting zdesktop
    0 INFO [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog
    323 INFO [main] log - jetty-6.1.5
    467 INFO [main] log - No Transaction manager found - if your webapp requires one, please configure one.
    Fatal error: terminating: Failed to loadLibrary(zimbra-native)
    java.lang.UnsatisfiedLinkError: /Users/klippo/zimbra/zdesktop/lib/libzimbra-native.jnilib:
    at java.lang.ClassLoader$NativeLibrary.load(Native Method)
    at java.lang.ClassLoader.loadLibrary0(ClassLoader.jav a:1822)
    at java.lang.ClassLoader.loadLibrary(ClassLoader.java :1739)
    at java.lang.Runtime.loadLibrary0(Runtime.java:823)
    at java.lang.System.loadLibrary(System.java:1030)
    at com.zimbra.znative.Util.loadLibrary(Util.java:48)
    at com.zimbra.znative.Util.<clinit>(Util.java:64)
    at com.zimbra.znative.Process.getuid(Process.java:31)
    at com.zimbra.cs.servlet.FirstServlet.init(FirstServl et.java:73)
    at javax.servlet.GenericServlet.init(GenericServlet.j ava:241)
    at org.mortbay.jetty.servlet.ServletHolder.initServle t(ServletHolder.java:433)
    at org.mortbay.jetty.servlet.ServletHolder.doStart(Se rvletHolder.java:256)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.servlet.ServletHandler.initializ e(ServletHandler.java:612)
    at org.mortbay.jetty.servlet.Context.startContext(Con text.java:139)
    at org.mortbay.jetty.webapp.WebAppContext.startContex t(WebAppContext.java:1222)
    at org.mortbay.jetty.handler.ContextHandler.doStart(C ontextHandler.java:501)
    at org.mortbay.jetty.webapp.WebAppContext.doStart(Web AppContext.java:449)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:147)
    at org.mortbay.jetty.handler.ContextHandlerCollection .doStart(ContextHandlerCollection.java:161)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerCollection.doStar t(HandlerCollection.java:147)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerWrapper.doStart(H andlerWrapper.java:117)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.jetty.handler.HandlerWrapper.doStart(H andlerWrapper.java:117)
    at org.mortbay.jetty.Server.doStart(Server.java:217)
    at org.mortbay.component.AbstractLifeCycle.start(Abst ractLifeCycle.java:40)
    at org.mortbay.xml.XmlConfiguration.main(XmlConfigura tion.java:979)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.mortbay.start.Main.invokeMain(Main.java:183)
    at org.mortbay.start.Main.start(Main.java:497)
    at org.mortbay.start.Main.main(Main.java:115)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at com.zimbra.cs.offline.start.Main.main(Main.java:33 )
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
    at com.install4j.runtime.Launcher.main(Unknown Source)




    Darwin enzymac.local 9.5.0 Darwin Kernel Version 9.5.0: Wed Sep 3 11:29:43 PDT 2008; root:xnu-1228.7.58~1/RELEASE_I386 i386

  2. #2
    RMMM is offline Banned
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    Default

    Same problem here, also using OSX 10.5.5. Also, when I installed, I
    got a message that not all zimlets had installed so I might have reduced
    functionality. Seems like a show stopper.

    Is anyone having success on Leopard?

    It looks like some people are having the same problem on Windows
    too though.

    Back to Thunderbird ...

  3. #3
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    Default Me too!

    Add me to the list of Mac OS 10.5.5 users who seem to have trouble. I've re-installed ...desktop three or four times because of the aforementioned error message. My message, however, is preceded by "JavaScript Application" -- I'm off to re-install once again! Bummer...

  4. #4
    jjzhuang is offline Zimbra Employee
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    Default

    it's failing loading the native library. does this file exist:

    /Users/klippo/zimbra/zdesktop/lib/libzimbra-native.jnilib

  5. #5
    klippo is offline Junior Member
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    That file does exist

    $ ls -al /Users/klippo/zimbra/zdesktop/lib/libzimbra-native.jnilib
    -rw-r--r-- 1 klippo staff 173200 Oct 16 14:38 /Users/klippo/zimbra/zdesktop/lib/libzimbra-native.jnilib

    enzymac:~ klippo$ md5 /Users/klippo/zimbra/zdesktop/lib/libzimbra-native.jnilib
    MD5 (/Users/klippo/zimbra/zdesktop/lib/libzimbra-native.jnilib) = 82cf3e3fc55881347ac24e604dae68da

  6. #6
    jjzhuang is offline Zimbra Employee
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    that's the correct file. what kind of mac is this?

  7. #7
    klippo is offline Junior Member
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    Default

    Quote Originally Posted by jjzhuang View Post
    that's the correct file. what kind of mac is this?
    latest version of the imac

  8. #8
    jjzhuang is offline Zimbra Employee
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    if you type 'java -version' from terminal window, what do you get?

  9. #9
    klippo is offline Junior Member
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    java version "1.6.0_07"
    Java(TM) SE Runtime Environment (build 1.6.0_07-b06-153)
    Java HotSpot(TM) 64-Bit Server VM (build 1.6.0_07-b06-57, mixed mode)


    I've tried with every available java on osx.

    this stopped working like a month ago, could it have something to do with the java update2 from apple?

  10. #10
    klippo is offline Junior Member
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    attached error
    Attached Images Attached Images

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