Unable to start Zimbra Desktop on OSX 10.5.5

[jjzhuang]

RMMM, can you give me your first 5000 lines of your zdesktop.log file?

[RMMM]

RMMM, can you give me your first 5000 lines of your zdesktop.log file?

It's in the following attachment, gzipped:
zdesktop.log.5000.txt.gz

[jjzhuang]

RMMM, that's already a rotated file. please find the earliest zdesktop.log.xxx and provide the first 5000 lines of that.

[jjzhuang]

Hi JJ, I have solved my issue, I changed two things and then Zimbra Desktop started working.

1. In system Preference, under Sharing, added a Computer Name. This field was previously empty.

2. Fixed an error in the built in Apache httpd.conf at /private/etc/apache2/httpd.conf

I don't know which was the deciding factor but I'm all set now.

That's good to know. But I doubt that httpd.conf has anything to do with it. If you delete the Computer Name again, will you be able to see the issue again?

[RMMM]

RMMM, that's already a rotated file. please find the earliest zdesktop.log.xxx and provide the first 5000 lines of that.

Here's the first 5000 lines of the earliest log file:
zdesktop.log.2008-10-19.5000.gz

[jjzhuang]

Here's the first 5000 lines of the earliest log file:
zdesktop.log.2008-10-19.5000.gz

It's complaining about missing classes. Do you have <install>/jetty/common/lib/activation.jar?

[RMMM]

It's complaining about missing classes. Do you have <install>/jetty/common/lib/activation.jar?

That file is present.

I didn't install in the default location. I used /Users/robert/bin/Zimbra as the
install directory. Is it possible Zimbra is looking in its default install location for some of the files?

[ewilen]

I can confirm a similar issue which also affects installation.

I'm using a MacBook Pro (2.4 GHz Intel Core 2 Duo) and Mac OS X 10.5.5.

Using Java Preferences I had set the preferred Java applet and application versions to Java SE 6 64-bit. In terminal when I do java -version I get

java version "1.6.0_07"
Java(TM) SE Runtime Environment (build 1.6.0_07-b06-153)
Java HotSpot(TM) 64-Bit Server VM (build 1.6.0_07-b06-57, mixed mode)

When I launched Zimbra Desktop (0_90_build_1278_macos_intel) it sat around for a while (the red dots) before putting up a dialog box that says "[JavaScript Application] Couldn't start Yahoo! Zimbra Desktop server, giving up."

Next I tried to install zdesktop_0_91_build_1344_macos_intel and after selecting English as my language, I got a dialog box that says ""zimbra desktop requires intel-based mac". (Note: I haven't been able to reproduce this after restoring defaults in Java Preferences and then setting 1.6 to preferred again. Perhaps restarting the Mac would do the trick.)

After finding this thread I used Java Preferences to Restore Defaults. java -version yields

java version "1.5.0_16"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_16-b06-284)
Java HotSpot(TM) Client VM (build 1.5.0_16-133, mixed mode, sharing)

I can now launch the 0.9 desktop application.

When I launch the 0.91 installer, it works normally and 0.91 also launches normally.

I would report this as a bug but I'm not sure exactly where to do so...the bugzilla form seems oriented to server issues. If anyone else reports this as a bug please post the number to this thread so I can add my report.

[jjzhuang]

We have a known issue that on mac we are not compatible with 1.6 vm. I just filed this bug:

Bug 33324 &ndash; desktop on mac not compatible with 1.6 VM

[Barkerductions]

Add me to the list of Mac OS 10.5.5 users who seem to have trouble. I've re-installed ...desktop three or four times because of the aforementioned error message. My message, however, is preceded by "JavaScript Application" -- I'm off to re-install once again! Bummer...

It's averaging a weekly-re-install for me (not counting today, I last re-installed four days ago). This is getting to be a real pain.

Are there any explanations forthcoming?