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Thread: Unable to start Zimbra Desktop on OSX 10.5.5

  1. #11
    RMMM is offline Junior Member
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    Quote Originally Posted by klippo View Post
    attached error
    I get the exact same error dialog. My java version is
    java version "1.5.0_16"
    on an Intel MacBook Pro with OSX 1.5.5
    I've also installed all of the Java updates (so Java 1.6 is installed
    on the hard drive but isn't the default version).

  2. #12
    jjzhuang is offline Zimbra Employee
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    Quote Originally Posted by klippo View Post
    java version "1.6.0_07"
    Java(TM) SE Runtime Environment (build 1.6.0_07-b06-153)
    Java HotSpot(TM) 64-Bit Server VM (build 1.6.0_07-b06-57, mixed mode)


    I've tried with every available java on osx.

    this stopped working like a month ago, could it have something to do with the java update2 from apple?
    Lots of us use Desktop on Leopard. In fact that is our development platform. So far we have only tested Desktop with 1.5 java, not 1.6 on Mac. I just tried switching to 1.6 and sure enough I can reproduce your issue.

    On Leopard even though Apple has released 1.6 they've never turned it on by default. In order to use 1.6 as your default VM user must manually do the switch (symlinks). You probably did that at some point. Could you try set it back to 1.5 to confirm that with 1.5 it works?

    Also please file a bug for the 1.6 issue so we can look into it. Thanks!

  3. #13
    jjzhuang is offline Zimbra Employee
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    Quote Originally Posted by klippo View Post
    attached error
    Klippo, your issue is different. Please provide zdesktop.out and zdesktop.log. Thanks!

  4. #14
    RMMM is offline Junior Member
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    My zdesktop.out file is:

    0 INFO [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog
    3961 INFO [main] log - jetty-6.1.5
    6689 INFO [main] log - No Transaction manager found - if your webapp requires one, please configure one.
    Zimbra server process is running as uid=502 euid=502 gid=20 egid=20
    log4j:ERROR Failed to rename [zdesktop.log] to [zdesktop.log.2008-11-10].

    The zdesktop.log file is very large, but it seems to keep repeating similar
    error messages again and again. Here's the last 100 lines of it:

    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:264)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    Caused by: com.zimbra.cs.zclient.ZClientException: invoke cannot determine soap protocol in reply: <html><head><meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1"/><title>Error 503 SERVICE_UNAVAILABLE</title></head><body><h2>HTTP ERROR: 503</h2><pre>SERVICE_UNAVAILABLE</pre><p>RequestURI=/service/admin/soap/</p><p><i><small><a href="http://jetty.mortbay.org">Powered by jetty://</a></small></i></p></body></html>, server: localhost
    ExceptionId:btpool0-6:1226390005921:3a86d50f4d7a211c
    Code:zclient.IO_ERROR
    at com.zimbra.cs.zclient.ZClientException.IO_ERROR(ZC lientException.java:47)
    at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:194)
    at com.zimbra.cs.account.soap.SoapProvisioning.soapAd minAuthenticate(SoapProvisioning.java:143)
    at com.zimbra.cs.account.soap.SoapProvisioning.soapZi mbraAdminAuthenticate(SoapProvisioning.java:170)
    at com.zimbra.cs.offline.jsp.JspProvStub.<init>(JspPr ovStub.java:25)
    at com.zimbra.cs.offline.jsp.JspProvStub.getInstance( JspProvStub.java:29)
    at com.zimbra.cs.offline.jsp.PageBean.updateServerLoc ale(PageBean.java:76)
    at com.zimbra.cs.offline.jsp.PageBean.setLocale(PageB ean.java:69)
    ... 34 more
    Caused by: com.zimbra.common.soap.SoapParseException: cannot determine soap protocol in reply: <html><head><meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1"/><title>Error 503 SERVICE_UNAVAILABLE</title></head><body><h2>HTTP ERROR: 503</h2><pre>SERVICE_UNAVAILABLE</pre><p>RequestURI=/service/admin/soap/</p><p><i><small><a href="http://jetty.mortbay.org">Powered by jetty://</a></small></i></p></body></html>
    at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:246)
    at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:224)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:261)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:216)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:315)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:279)
    at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:190)
    ... 40 more
    2008-11-11 00:53:25,923 WARN [btpool0-6] [] log - Nested in java.lang.reflect.InvocationTargetException:
    com.zimbra.cs.zclient.ZClientException: invoke cannot determine soap protocol in reply: <html><head><meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1"/><title>Error 503 SERVICE_UNAVAILABLE</title></head><body><h2>HTTP ERROR: 503</h2><pre>SERVICE_UNAVAILABLE</pre><p>RequestURI=/service/admin/soap/</p><p><i><small><a href="http://jetty.mortbay.org">Powered by jetty://</a></small></i></p></body></html>, server: localhost
    ExceptionId:btpool0-6:1226390005921:3a86d50f4d7a211c
    Code:zclient.IO_ERROR
    at com.zimbra.cs.zclient.ZClientException.IO_ERROR(ZC lientException.java:47)
    at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:194)
    at com.zimbra.cs.account.soap.SoapProvisioning.soapAd minAuthenticate(SoapProvisioning.java:143)
    at com.zimbra.cs.account.soap.SoapProvisioning.soapZi mbraAdminAuthenticate(SoapProvisioning.java:170)
    at com.zimbra.cs.offline.jsp.JspProvStub.<init>(JspPr ovStub.java:25)
    at com.zimbra.cs.offline.jsp.JspProvStub.getInstance( JspProvStub.java:29)
    at com.zimbra.cs.offline.jsp.PageBean.updateServerLoc ale(PageBean.java:76)
    at com.zimbra.cs.offline.jsp.PageBean.setLocale(PageB ean.java:69)
    at sun.reflect.GeneratedMethodAccessor8.invoke(Unknow n Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at org.apache.jasper.runtime.JspRuntimeLibrary.handle SetPropertyExpression(JspRuntimeLibrary.java:674)
    at org.apache.jsp.desktop.login_jsp._jspService(login _jsp.java:83)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:264)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    Caused by: com.zimbra.common.soap.SoapParseException: cannot determine soap protocol in reply: <html><head><meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1"/><title>Error 503 SERVICE_UNAVAILABLE</title></head><body><h2>HTTP ERROR: 503</h2><pre>SERVICE_UNAVAILABLE</pre><p>RequestURI=/service/admin/soap/</p><p><i><small><a href="http://jetty.mortbay.org">Powered by jetty://</a></small></i></p></body></html>
    at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:246)
    at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:224)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:261)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:216)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:315)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:279)
    at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:190)
    ... 40 more

  5. #15
    pauljmartinez is offline Junior Member
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    Hi JJ,

    I'm having a similar issue, I've got a hand-me-down Intel MacBook Pro 10.5.5 and I've done multiple clean installs of zdesktop_0_91_build_1344 but Zimbra Desktop just won't start.

    I get the message "[JavaScript Application] Couldn't access Yahoo! Zimbra Desktop server." and I don't see any output at localhost:7633.

    I've attached my derby.log, zdesktop.log, and zdesktop.out files in case they might help.

    Thanks,
    Paul
    Attached Files Attached Files

  6. #16
    jjzhuang is offline Zimbra Employee
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    RMMM, which version and on what platform? did this happen upon fresh install, upgrade, or after running for a while?

  7. #17
    jjzhuang is offline Zimbra Employee
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    Quote Originally Posted by pauljmartinez View Post
    Hi JJ,

    I'm having a similar issue, I've got a hand-me-down Intel MacBook Pro 10.5.5 and I've done multiple clean installs of zdesktop_0_91_build_1344 but Zimbra Desktop just won't start.

    I get the message "[JavaScript Application] Couldn't access Yahoo! Zimbra Desktop server." and I don't see any output at localhost:7633.

    I've attached my derby.log, zdesktop.log, and zdesktop.out files in case they might help.

    Thanks,
    Paul
    This is also weird. All logs say everything is fine, but somehow you can't connect. Could you use a browser to go to Bugzilla Main Page

  8. #18
    jjzhuang is offline Zimbra Employee
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    i meant "localhost:7633" but the post somehow got replaced with "Bugzilla Main Page".

  9. #19
    RMMM is offline Junior Member
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    Quote Originally Posted by jjzhuang View Post
    RMMM, which version and on what platform? did this happen upon fresh install, upgrade, or after running for a while?
    As stated above, my java version is
    java version "1.5.0_16"
    on an Intel MacBook Pro with OSX 1.5.5
    I've also installed all of the Java updates (so Java 1.6 is installed
    on the hard drive but isn't the default version).

    This is a fresh install. I have never been able to start Zimbra desktop on
    this machine.

  10. #20
    pauljmartinez is offline Junior Member
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    Hi JJ, I have solved my issue, I changed two things and then Zimbra Desktop started working.

    1. In system Preference, under Sharing, added a Computer Name. This field was previously empty.

    2. Fixed an error in the built in Apache httpd.conf at /private/etc/apache2/httpd.conf

    I don't know which was the deciding factor but I'm all set now.

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