Connection Error....

[seamuslawless]

Hi,

Zimbra cannot connect to my Yahoo! Mail account and is giving the following error. "Service error. Please check your server settings; verify your email address, password or client access permissions (if required)." I've enabled debug trace and when I view the logs I get the following....

2008-10-22 11:20:22,395 INFO [sync-timer-seamuslawless@yahoo.com] [] datasource - Importing data for data source 'My Yahoo! Mail'
2008-10-22 11:20:22,396 DEBUG [sync-timer-seamuslawless@yahoo.com] [] datasource - Generating new yauth token for user 'seamuslawless'
2008-10-22 11:20:26,330 INFO [sync-timer-seamuslawless@yahoo.com] [] datasource - Import completed for data source 'My Yahoo! Mail'
2008-10-22 11:20:26,331 INFO [sync-timer-seamuslawless@yahoo.com] [] offline - sync connection down: My Yahoo! Mail
2008-10-22 11:20:26,331 DEBUG [sync-timer-seamuslawless@yahoo.com] [] offline - sync conneciton down: My Yahoo! Mail
com.zimbra.common.service.ServiceException: system failure: Authentication failed
ExceptionId:sync-timer-seamuslawless@yahoo.com:1224670826330:c6b1885306d3 568d
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.offline.util.OfflineYAuth.authentica te(OfflineYAuth.java:51)
at com.zimbra.cs.offline.YMailImport.<init>(YMailImpo rt.java:22)
at com.zimbra.cs.account.offline.OfflineDataSource.ge tDataImport(OfflineDataSource.java:293)
at com.zimbra.cs.datasource.DataSourceManager.newData Import(DataSourceManager.java:78)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:158)
at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:354)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:327)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:383)
at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(Loc alMailbox.java:307)
at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:259)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
Caused by: java.net.ConnectException: Connection refused: connect
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.PlainSocketImpl.doConnect(Unknown Source)
at java.net.PlainSocketImpl.connectToAddress(Unknown Source)
at java.net.PlainSocketImpl.connect(Unknown Source)
at java.net.SocksSocketImpl.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.connect (Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.<init>( Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketFactoryImpl. createSocket(Unknown Source)
at com.zimbra.common.util.EasySSLProtocolSocketFactor y.createSocket(EasySSLProtocolSocketFactory.java:1 24)
at com.zimbra.common.util.EasySSLProtocolSocketFactor y.createSocket(EasySSLProtocolSocketFactory.java:1 65)
at org.apache.commons.httpclient.HttpConnection.open( HttpConnection.java:706)
at org.apache.commons.httpclient.HttpMethodDirector.e xecuteWithRetry(HttpMethodDirector.java:386)
at org.apache.commons.httpclient.HttpMethodDirector.e xecuteMethod(HttpMethodDirector.java:170)
at org.apache.commons.httpclient.HttpClient.executeMe thod(HttpClient.java:396)
at org.apache.commons.httpclient.HttpClient.executeMe thod(HttpClient.java:324)
at com.zimbra.cs.util.yauth.RawAuth.doGet(RawAuth.jav a:137)
at com.zimbra.cs.util.yauth.RawAuth.getToken(RawAuth. java:79)
at com.zimbra.cs.util.yauth.TokenStore.newToken(Token Store.java:27)
at com.zimbra.cs.util.yauth.MetadataTokenStore.newTok en(MetadataTokenStore.java:51)
at com.zimbra.cs.util.yauth.RawAuthManager.authentica te(RawAuthManager.java:43)
at com.zimbra.cs.util.yauth.RawAuthManager$1.authenti cate(RawAuthManager.java:76)
at com.zimbra.cs.offline.util.OfflineYAuth.authentica te(OfflineYAuth.java:49)
... 11 more

I thought it may have been a problem with my companies proxy so I edited /zdesktop/win32/prism/xulrunner/greprefs/all.js as follows

pref("network.proxy.type", 2);
//@line 798 "e:\xr19rel\WINNT_5.2_Depend\mozilla\modules\libpr ef\src\init\all.js"

pref("network.proxy.ftp", "");
pref("network.proxy.ftp_port", 0);
pref("network.proxy.gopher", "");
pref("network.proxy.gopher_port", 0);
pref("network.proxy.http", "www-myproxy.mysite.ie");
pref("network.proxy.http_port", 8080);
pref("network.proxy.ssl", "www-myproxy.mysite.ie");
pref("network.proxy.ssl_port", 8080);
pref("network.proxy.socks", "socks-myproxy.mysite.ie");
pref("network.proxy.socks_port", 1080);
pref("network.proxy.socks_version", 5);
pref("network.proxy.socks_remote_dns", false);
pref("network.proxy.no_proxies_on", "localhost, 127.0.0.1");
pref("network.proxy.failover_timeout", 1800); // 30 minutes
pref("network.online", true); //online/offline
pref("network.cookie.cookieBehavior", 0); // 0-Accept, 1-dontAcceptForeign, 2-dontUse
pref("network.cookie.disableCookieForMailNews", true); // disable all cookies for mail
pref("network.cookie.lifetimePolicy", 0); // accept normally, 1-askBeforeAccepting, 2-acceptForSession,3-acceptForNDays
pref("network.cookie.alwaysAcceptSessionCookies", false);
pref("network.cookie.prefsMigrated", false);
pref("network.cookie.lifetime.days", 90);

// The PAC file to load. Ignored unless network.proxy.type is 2.
pref("network.proxy.autoconfig_url", "www.mysite.ie/proxy.pac");

trying both proxy type 1 and 2..... still no joy. Anyone got any ideas?! Thanks a mill!

Shay

[Gary]

I get the same, and I've read a number of other posts about the same issue. Seems this one must have them stumped.

[seamuslawless]

Having looked at the problem some more, I think it may be an issue with how Jetty handles proxies.... not the prism desktop client. I'm no closer to a solution though unfortunately