Http error: 400

[techguy]

hi, i apologize in advance if i posted this in the wrong place, i have a friend that has comcast as their isp. about 5 days ago their email stopped working, when they contacted comcast support they were told their email address don't exist and never did exist, so the tech recreated their emails and he was able to logon one time but after that he only gets an error message stating

HTTP ERROR: 400

invalid request: server abs.comcast.net does not have zimbraMailMode set, maybe it is not a store server?
RequestURI=/service/preauth

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he has tried logging on from all his pc's at home, i also get this message when logging on from my work, and the comcast tech gets this when trying from their side. i'm sure after researching around that this is something related to a setup issue on comcast's side, which doesn't surprise me. and of course their stumped. what i'm looking for is a more technical explanation of the fix or other wordage that i can give him so he can call comcast and get someone to fix it that knows what their doing. the site that their webmail login goes to is http://smartzone.comcast.net, he also has tried it through a mail client with no luck. thanks for your time

[mmorse]

Please PM/Email me the address/account name.

[marcmac]

techguy, please have your friend contact comcast customer support with this issue. We'll take a look at it, but they are running the comcast email system, not Zimbra, so we can't perform support for user accounts directly.

The comcast support number is 1-800-COMCAST

Originally Posted by techguy

hi, i apologize in advance if i posted this in the wrong place, i have a friend that has comcast as their isp. about 5 days ago their email stopped working, when they contacted comcast support they were told their email address don't exist and never did exist, so the tech recreated their emails and he was able to logon one time but after that he only gets an error message stating

HTTP ERROR: 400

invalid request: server abs.comcast.net does not have zimbraMailMode set, maybe it is not a store server?
RequestURI=/service/preauth

Powered by Jetty://

he has tried logging on from all his pc's at home, i also get this message when logging on from my work, and the comcast tech gets this when trying from their side. i'm sure after researching around that this is something related to a setup issue on comcast's side, which doesn't surprise me. and of course their stumped. what i'm looking for is a more technical explanation of the fix or other wordage that i can give him so he can call comcast and get someone to fix it that knows what their doing. the site that their webmail login goes to is http://smartzone.comcast.net, he also has tried it through a mail client with no luck. thanks for your time

[techguy]

ok well he has 3 times no luck and from looking on the web it seems comcast now uses the zimbra software for their web mail. thats why i posted the question here

[mmorse]

Contrary to the "server abs.comcast.net does not have zimbraMailMode set" wording, from our limited access (we don't host the system but lend engineering services) it appears the account is actually not properly re-provisioned in LDAP branches. ie: The error is in the Comcast directory and thus an attempt to migrate the user to Zimbra did not work/had interesting results.

[techguy]

hi mmorse i just got your private message i am getting that for you now thanks everyone for all the help

[mmorse]

No problem, and we're sorry to hear that they're having difficulty - Smartzone is a large messaging system, of which Zimbra is just one component; therefore, it is best to contact the Comcast Care team who is responsible for the entire messaging platform.
Web: Comcast Help and Support (Email Form or Live Chat)
Phone: 1-800-COMCAST (1-800-255-2278)

[techguy]

thankyou