Cannot empty trash

[dellock]

Hi,
this is the error that shows up:

A network service error has occurred. msg: system failure: deleting contents for folder 3
code: service.FAILURE
method: FolderActionRequest
detail: soap:Receiver
trace: btpool0-6:1221719167467:023ef868888a21ae

How can I solve this? I'm using Zimbra desktop 0.90 build 1278 against a Zimbra server as stated in my profile.

Thanks,
Luca.

[jjzhuang]

Could you find the corresponding error in <install>/log/mailbox.log? That will give us more information.

[dellock]

This is the log during the delete command:

2008-09-18 11:13:58,706 DEBUG [sync-timer-luca@pmiservice.biz] [] offline - starting delta sync [token 30105]
2008-09-18 11:13:58,762 DEBUG [sync-timer-luca@pmiservice.biz] [] offline - ending delta sync [token 30106]
2008-09-18 11:19:03,553 DEBUG [sync-timer-luca@pmiservice.biz] [] offline - starting delta sync [token 30106]
2008-09-18 11:19:04,626 DEBUG [sync-timer-luca@pmiservice.biz] [] offline - initial: created message (18408): [e-privacy] Consiglio per cambio chiave GPG
2008-09-18 11:19:04,631 DEBUG [sync-timer-luca@pmiservice.biz] [] offline - ending delta sync [token 30107]
2008-09-18 11:24:13,735 DEBUG [sync-timer-luca@pmiservice.biz] [] offline - starting delta sync [token 30107]
2008-09-18 11:24:13,776 DEBUG [sync-timer-luca@pmiservice.biz] [] offline - delta: updated message (18408): [e-privacy] Consiglio per cambio chiave GPG
2008-09-18 11:24:14,222 DEBUG [sync-timer-luca@pmiservice.biz] [] offline - initial: created message (18416): Re: [e-privacy] Consiglio per cambio chiave GPG
2008-09-18 11:24:14,562 DEBUG [sync-timer-luca@pmiservice.biz] [] offline - initial: created message (18409): Undelivered Mail Returned to Sender
2008-09-18 11:24:14,579 DEBUG [sync-timer-luca@pmiservice.biz] [] offline - initial: created message (18410): Undelivered Mail Returned to Sender
2008-09-18 11:24:14,621 DEBUG [sync-timer-luca@pmiservice.biz] [] offline - initial: created message (18411): Undelivered Mail Returned to Sender
2008-09-18 11:24:14,646 DEBUG [sync-timer-luca@pmiservice.biz] [] offline - initial: created message (18412): Undelivered Mail Returned to Sender
2008-09-18 11:24:14,664 DEBUG [sync-timer-luca@pmiservice.biz] [] offline - initial: created message (18413): Undelivered Mail Returned to Sender
2008-09-18 11:24:14,745 DEBUG [sync-timer-luca@pmiservice.biz] [] offline - initial: created message (18414): Undelivered Mail Returned to Sender
2008-09-18 11:24:14,766 DEBUG [sync-timer-luca@pmiservice.biz] [] offline - initial: created message (18415): Undelivered Mail Returned to Sender
2008-09-18 11:24:14,770 DEBUG [sync-timer-luca@pmiservice.biz] [] offline - ending delta sync [token 30116]
2008-09-18 11:29:15,719 DEBUG [sync-timer-luca@pmiservice.biz] [] offline - starting delta sync [token 30116]
2008-09-18 11:29:15,900 DEBUG [sync-timer-luca@pmiservice.biz] [] offline - initial: created message (18419): [squid-users] Memory Usage
2008-09-18 11:29:16,052 DEBUG [sync-timer-luca@pmiservice.biz] [] offline - initial: created message (18418): Re: [e-privacy] Consiglio per cambio chiave GPG
2008-09-18 11:29:16,056 DEBUG [sync-timer-luca@pmiservice.biz] [] offline - ending delta sync [token 30119]
2008-09-18 11:34:20,165 DEBUG [sync-timer-luca@pmiservice.biz] [] offline - starting delta sync [token 30119]
2008-09-18 11:34:20,165 DEBUG [sync-timer-luca@pmiservice.biz] [] offline - ending delta sync [token 30119]
2008-09-18 11:34:20,200 DEBUG [sync-timer-luca@pmiservice.biz] [] offline - starting change push
2008-09-18 11:34:20,630 INFO [sync-timer-luca@pmiservice.biz] [] offline - push: batch updated 18357
2008-09-18 11:34:20,631 DEBUG [sync-timer-luca@pmiservice.biz] [] offline - ending change push
2008-09-18 11:34:20,732 DEBUG [sync-timer-luca@pmiservice.biz] [] offline - starting delta sync [token 30119]
2008-09-18 11:34:20,735 DEBUG [sync-timer-luca@pmiservice.biz] [] offline - delta: updated message (18357): Reply to thread 'Cannot empty trash'
2008-09-18 11:34:20,746 DEBUG [sync-timer-luca@pmiservice.biz] [] offline - ending delta sync [token 30120]
2008-09-18 11:37:23,484 INFO [sync-timer-dir] [] offline - dsync: remote server version: 5.0.9_GA_2533.RHEL5 20080815101705 20080815-1019 NETWORK
2008-09-18 11:37:25,394 DEBUG [sync-timer-dir] [] offline - dsync: synchronized account: luca@pmiservice.biz
2008-09-18 11:37:25,420 DEBUG [sync-timer-dir] [] offline - dsync: updated signature: luca@pmiservice.biz/Default
2008-09-18 11:37:26,116 DEBUG [sync-timer-dir] [] offline - dpush: modified account: luca@pmiservice.biz
2008-09-18 11:37:26,496 DEBUG [sync-timer-dir] [] offline - dsync: pulled 23 filter rules: luca@pmiservice.biz
2008-09-18 11:39:25,121 DEBUG [sync-timer-luca@pmiservice.biz] [] offline - starting delta sync [token 30120]
2008-09-18 11:39:25,127 DEBUG [sync-timer-luca@pmiservice.biz] [] offline - ending delta sync [token 30121]

By the way, I can empty trash from the web client without any error.

Thanks,
Luca.

[jjzhuang]

There's no error in the log you included. Are you sure this is the section from the time when you saw the error?

[dellock]

I open up zimbra desktop this morning and I have a new daily log file, I attach it. There are 4 accounts registered, one is failing on pop3 authentication but is not the zimbra one (luca@pmiservice.biz).

Thanks,
Luca.

[jjzhuang]

I don't see the issue you mentioned from the log. Are you sure this log covers the exact time period when you saw the error pop-up?

But I do see you have POP issue with your pop account. We'll look into that.