[SOLVED] auth problem

[pebcomputing]

Have set up Zimbra on a testbed server at "email.cvemg.local" and am able to log into the webclient on https/443 using the username "pbennett". I have also successfully configured Thunderbird and Outlook using IMAP and gotten pidgin i.m. to work on a windows workstation, all for the same "pbennett" account. However I cannot seem to get the Zimbra Desktop client to setup the account as a Zimbra style account. The error in the server's mailbox.log file is:

2008-09-11 15:06:02,638 INFO  [btpool0-0] [ip=192.168.20.121;ua=Yahoo! Zimbra Desktop/0.90_1278_Windows;] soap - AuthRequest
2008-09-11 15:06:02,702 INFO  [btpool0-0] [ip=192.168.20.121;ua=Yahoo! Zimbra Desktop/0.90_1278_Windows;] SoapEngine - handler exception: authentication failed for pbennett@email.cvemg.local, account not found

The values entered in the setup screen are as follows:

Description: "Central Valley Eye"
Email Address: "pbennett@email.cvemg.local"
Password: <the correct password>
Zimbra Server: "emailvm.cvemg.local"
Port: "443"
Use an encrypted connection (SSL) when accessing this server: <checked>
Synchronize with server: every 5 minutes.

When I log in using the webclient this is what appears in mailbox.log:

2008-09-11 15:34:17,110 INFO  [btpool0-11] [oip=192.168.20.121;ua=zclient/5.0.9_GA_2533.DEBIAN4.0;] soap - AuthRequest
2008-09-11 15:34:17,648 INFO  [btpool0-12] [oip=192.168.20.121;ua=zclient/5.0.9_GA_2533.DEBIAN4.0;] soap - AuthRequest
2008-09-11 15:34:17,758 INFO  [btpool0-12] [name=pbennett@emailvm.cvemg.local;mid=5;oip=192.168.20.121;ua=zclient/5.0.9_GA_2533.DEBIAN4.0;] soap - BatchRequest
2008-09-11 15:34:17,758 INFO  [btpool0-12] [name=pbennett@emailvm.cvemg.local;mid=5;oip=192.168.20.121;ua=zclient/5.0.9_GA_2533.DEBIAN4.0;] soap - (batch) GetInfoRequest
2008-09-11 15:34:18,331 INFO  [btpool0-12] [name=pbennett@emailvm.cvemg.local;mid=5;oip=192.168.20.121;ua=zclient/5.0.9_GA_2533.DEBIAN4.0;] soap - (batch) SearchRequest
2008-09-11 15:34:23,583 INFO  [btpool0-11] [name=pbennett@emailvm.cvemg.local;mid=5;ip=192.168.20.121;ua=ZimbraWebClient - FF3.0 (Win)/5.0.9_GA_2533.DEBIAN4.0;] soap - IMGatewayListRequest
2008-09-11 15:34:23,677 INFO  [btpool0-11] [name=pbennett@emailvm.cvemg.local;mid=5;ip=192.168.20.121;ua=ZimbraWebClient - FF3.0 (Win)/5.0.9_GA_2533.DEBIAN4.0;] soap - IMGetRosterRequest
2008-09-11 15:34:23,678 INFO  [btpool0-11] [name=pbennett@emailvm.cvemg.local;mid=5;ip=192.168.20.121;ua=ZimbraWebClient - FF3.0 (Win)/5.0.9_GA_2533.DEBIAN4.0;] im - IMRosterNotification:
<etc>

Zimbra Desktop version is 0.90 build 1278.
Zimbra Server version (according to the tarball name) is: zcs-5.0.9_GA_2533.DEBIAN4.0.20080815215219.

Hints?

TIA,
Patrick

[jjzhuang]

on the IMAP setup page you can specify both email and username. if you specify username without domain part we don't add the domain back.

note that you also have to pay attention to smtp. we check both. make sure your smtp username is correct as well.

[jjzhuang]

sorry i thought you were doing IMAP.

Well, when you go to port 443 to login using browser directly, can you use pbennett@email.cvemg.local as username? If not, it's not setup correctly.

[pebcomputing]

No, when I log in at the web browser I use just "pbennett"; same for setup in Thunderbird and Outlook.

Which part might not be setup correctly? Is it just that usernames should be full email addresses when configured through the admin tool? Or.... ?

[jjzhuang]

my question is can you use pbennett@emai.cvemg.local for web login as well. you should be able to if setup correctly.

[pebcomputing]

Sorry, I hadn't ever tried logging in that way. I just did successfully, however, login with the username as "pbennett@emailvm.cvemg.local".

What now?

[jjzhuang]

that is strange. the log says "authentication failed for pbennett@email.cvemg.local, account not found". this is coming back from the server, so somehow the server can't find that account. but you said you could login using web ui just fine.

could you check desktop's log? it's at <install>/log/mailbox.log.

[pebcomputing]

2008-09-11 14:06:02,125 DEBUG [btpool0-0] [name=zimbra;ip=127.0.0.1;] request - <AuthRequest xmlns="urn:zimbraAccount"><account by="name">pbennett@email.cvemg.local</account><password>XXXXX</password></AuthRequest>
2008-09-11 14:06:02,359 DEBUG [btpool0-0] [name=zimbra;ip=127.0.0.1;] response - <soap:Fault><soap:Code><soap:Value>soap:Sender</soap:Value></soap:Code><soap:Reason><soap:Text>authentication failed for pbennett@email.cvemg.local</soap:Text></soap:Reason><soap:Detail><Error xmlns="urn:zimbra"><Code>account.AUTH_FAILED</Code><Trace>btpool0-2:1221173847027:f2fa0582b60cc569</Trace></Error></soap:Detail></soap:Fault>
2008-09-11 14:11:05,890 DEBUG [btpool0-7] [name=zimbra;ip=127.0.0.1;] request - <AuthRequest xmlns="urn:zimbraAccount"><account by="name">pbennett@email.cvemg.local</account><password>XXXXX</password></AuthRequest>
2008-09-11 14:11:06,859 DEBUG [btpool0-7] [name=zimbra;ip=127.0.0.1;] response - <soap:Fault><soap:Code><soap:Value>soap:Sender</soap:Value></soap:Code><soap:Reason><soap:Text>authentication failed for pbennett@email.cvemg.local</soap:Text></soap:Reason><soap:Detail><Error xmlns="urn:zimbra"><Code>account.AUTH_FAILED</Code><Trace>btpool0-0:1221174083958:f2fa0582b60cc569</Trace></Error></soap:Detail></soap:Fault>
2008-09-11 14:16:27,093 DEBUG [btpool0-8] [name=zimbra;ip=127.0.0.1;] request - <AuthRequest xmlns="urn:zimbraAccount"><account by="name">pbennett@email.cvemg.local</account><password>XXXXX</password></AuthRequest>
2008-09-11 14:16:27,328 DEBUG [btpool0-8] [name=zimbra;ip=127.0.0.1;] response - <soap:Fault><soap:Code><soap:Value>soap:Sender</soap:Value></soap:Code><soap:Reason><soap:Text>authentication failed for pbennett@email.cvemg.local</soap:Text></soap:Reason><soap:Detail><Error xmlns="urn:zimbra"><Code>account.AUTH_FAILED</Code><Trace>btpool0-0:1221174362700:f2fa0582b60cc569</Trace></Error></soap:Detail></soap:Fault>

[jjzhuang]

yeah that means the server is saying authentication of this user failed. are you sure the password is correct?

[pebcomputing]

Yes, absolutely, the password is correct. Not only is it a simple password that I use quite often, but I can see it in plain text in the log and it is correct. (I X'd out the password in the log snippet I posted above.)

It's probably a red herring, but perhaps it's worth mentioning that emailvm is located at 192.168.10.6 (as you can see from the logs) and I was across the wan at 192.168.20.X when trying this. The wan is glued together via a VPN.

That said, I was able to log in via a web browser from 192.168.20.X across the VPN/wan without incident.