[SOLVED] Exchange IMAP Sync only creates folders w/o. messages

[yeox]

OS: Ubuntu 8.04 Desktop
Zdesktop build: 1278 linux (manual download from zimbra.com and installation under /home/user/zimbra/zdesktop)

When I create a Exchange IMAP Account zdesktop starts synchronizing all folders from the exchange server correctly. But neither messages nor contacts or calendars are synced.

Within zimbra/zdesktop/log/mailbox.log two errors occur repeatedly:

-------------------------
java.lang.IllegalStateException: Connection is closed
at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:440)
at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima pRequest.java:75)
at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:79)
at com.zimbra.cs.mailclient.imap.ImapConnection.doSel ectOrExamine(ImapConnection.java:199)
at com.zimbra.cs.mailclient.imap.ImapConnection.selec t(ImapConnection.java:186)
at com.zimbra.cs.datasource.RemoteFolder.select(Remot eFolder.java:189)
at com.zimbra.cs.datasource.ImapFolderSync.checkUidVa lidity(ImapFolderSync.java:588)
at com.zimbra.cs.datasource.ImapFolderSync.syncMessag es(ImapFolderSync.java:158)
at com.zimbra.cs.datasource.ImapSync.syncMessages(Ima pSync.java:220)
at com.zimbra.cs.datasource.ImapSync.syncFolders(Imap Sync.java:162)
at com.zimbra.cs.datasource.ImapSync.importData(ImapS ync.java:123)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:322)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:303)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:360)
at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:46)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:411)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:268)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:266)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:188)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)



---------------------------

com.zimbra.cs.mailclient.CommandFailedException: SELECT failed: Access denied.
at com.zimbra.cs.mailclient.imap.ImapRequest.checkSta tus(ImapRequest.java:94)
at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:80)
at com.zimbra.cs.mailclient.imap.ImapConnection.doSel ectOrExamine(ImapConnection.java:199)
at com.zimbra.cs.mailclient.imap.ImapConnection.selec t(ImapConnection.java:186)
at com.zimbra.cs.datasource.RemoteFolder.select(Remot eFolder.java:189)
at com.zimbra.cs.datasource.ImapFolderSync.createLoca lFolder(ImapFolderSync.java:413)
at com.zimbra.cs.datasource.ImapFolderSync.syncFolder (ImapFolderSync.java:112)
at com.zimbra.cs.datasource.ImapSync.syncRemoteFolder s(ImapSync.java:179)
at com.zimbra.cs.datasource.ImapSync.syncFolders(Imap Sync.java:160)
at com.zimbra.cs.datasource.ImapSync.importData(ImapS ync.java:123)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:322)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:303)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:360)
at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:46)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:411)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:268)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:266)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:188)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)

[jjzhuang]

there's no calendar and contacts support for exchange. it's email only.

could you enable debug trace from the account setup page and try again? then send us the <install>/log/zdesktop.out file. thanks!

[dac]

It looks like you do not have access to several folders which is fine since we will skip over them and proceed to the next.

However, I also see this response to SELECT which is more serious:

S: C13 NO Connect attempt failed: server may be down or too busy to respond.

At this point the Exchange server abruptly closes the connection before we have a chance to download any messages.

You should probably contact your mail server administrator about this problem.

- David

[yeox]

Thx a lot for your support. It looks like the issue was solved with the latest update of zimbra