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Thread: Zimbra Desktop Error

  1. #1
    Buriro is offline Junior Member
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    Default Zimbra Desktop Error

    Product name: Zimbra Desktop
    Product version: 0.84
    Build ID: 1119
    Release type: BETA
    OS Platform: Windows XP x86 5.1
    Time of event: 2008-04-22 11:37:23
    Issue summary: push item failed

    Failure details:
    ----------------------------------------------------------------------------

    com.zimbra.common.soap.SoapFaultException: invalid request: missing required element: default
    ExceptionId:com.zimbra.common.service.ServiceExcep tion: invalid request: missing required element: default
    at com.zimbra.common.service.ServiceException.INVALID _REQUEST(ServiceException.java:172)
    at com.zimbra.soap.Element.checkNull(Element.java:174 )
    at com.zimbra.soap.Element.getElement(Element.java:13 1)
    at com.zimbra.cs.service.mail.SetCalendarItem.handle( SetCalendarItem.java:98)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:266)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:163)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:85)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:220)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:152)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
    at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
    at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
    at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
    at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
    at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Thread.java:619)

    Code:service.INVALID_REQUEST
    at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88)
    at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:245)
    at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:221)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:251)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:297)
    at com.zimbra.common.soap.SoapTransport.invokeWithout Session(SoapTransport.java:284)
    at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(O fflineMailbox.java:644)
    at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(O fflineMailbox.java:625)
    at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(O fflineMailbox.java:621)
    at com.zimbra.cs.mailbox.PushChanges.syncCalendarItem (PushChanges.java:927)
    at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:247)
    at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:144)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:130)
    at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:103)
    at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(O fflineMailbox.java:89)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:113)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)

    ----------------------------------------------------------------------------

  2. #2
    Buriro is offline Junior Member
    Join Date
    Feb 2008
    Posts
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    Default Zimbra Desktop Error

    Product name: Zimbra Desktop
    Product version: 0.84
    Build ID: 1119
    Release type: BETA
    OS Platform: Windows XP x86 5.1
    Time of event: 2008-04-22 11:37:23
    Issue summary: push item failed

    Failure details:
    ----------------------------------------------------------------------------

    com.zimbra.common.soap.SoapFaultException: invalid request: missing required element: default
    ExceptionId:com.zimbra.common.service.ServiceExcep tion: invalid request: missing required element: default
    at com.zimbra.common.service.ServiceException.INVALID _REQUEST(ServiceException.java:172)
    at com.zimbra.soap.Element.checkNull(Element.java:174 )
    at com.zimbra.soap.Element.getElement(Element.java:13 1)
    at com.zimbra.cs.service.mail.SetCalendarItem.handle( SetCalendarItem.java:98)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:266)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:163)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:85)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:220)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:152)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
    at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
    at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
    at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
    at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
    at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Thread.java:619)

    Code:service.INVALID_REQUEST
    at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88)
    at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:245)
    at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:221)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:251)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:297)
    at com.zimbra.common.soap.SoapTransport.invokeWithout Session(SoapTransport.java:284)
    at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(O fflineMailbox.java:644)
    at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(O fflineMailbox.java:625)
    at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(O fflineMailbox.java:621)
    at com.zimbra.cs.mailbox.PushChanges.syncCalendarItem (PushChanges.java:927)
    at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:247)
    at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:144)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:130)
    at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:103)
    at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(O fflineMailbox.java:89)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:113)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)

    ----------------------------------------------------------------------------

    I am using Kaspersky Internet Secuirty also.
    Last edited by Buriro; 04-22-2008 at 01:01 AM.

  3. #3
    akile is offline New Member
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    Default

    Hi,

    I have the same problem. Is there any solution for that?

    Thanks,

    Akile

  4. #4
    akile is offline New Member
    Join Date
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    Default Zimbra Windows Desktop Error

    Hi,

    I installed Windows Desktop. When I wanted to start it, I got below message. I am using Windown XP with SP2. Any help please. I need Zimbra client to send/receive mail and also use calendar. Web usage is not enough for me.

    HTTP ERROR: 500
    com.zimbra.common.soap.SoapFaultException: system failure: unable to get encoded auth token
    ExceptionId:btpool0-13:1214466146937:53eb2331472fd33a
    Code:service.FAILURE
    RequestURI=/zimbra/desktop/console.jsp;jsessionid=kh59jijed2j4

    Caused by:
    javax.el.ELException: com.zimbra.common.soap.SoapFaultException: system failure: unable to get encoded auth token
    ExceptionId:btpool0-13:1214466146937:53eb2331472fd33a
    Code:service.FAILURE
    at javax.el.BeanELResolver.getValue(BeanELResolver.ja va:266)
    at javax.el.CompositeELResolver.getValue(CompositeELR esolver.java:143)
    at com.sun.el.parser.AstValue.getValue(AstValue.java: 138)
    at com.sun.el.ValueExpressionImpl.getValue(ValueExpre ssionImpl.java:206)
    at org.apache.jasper.runtime.PageContextImpl.evaluate Expression(PageContextImpl.java:984)
    at org.apache.jsp.desktop.console_jsp._jspx_meth_c_se t_0(org.apache.jsp.desktop.console_jsp:165)
    at org.apache.jsp.desktop.console_jsp._jspService(org .apache.jsp.desktop.console_jsp:85)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:264)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    Caused by: com.zimbra.common.soap.SoapFaultException: system failure: unable to get encoded auth token
    ExceptionId:btpool0-13:1214466146937:53eb2331472fd33a
    Code:service.FAILURE
    at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88)
    at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:245)
    at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:221)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:251)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:297)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:261)
    at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:174)
    at com.zimbra.cs.account.soap.SoapProvisioning.soapAd minAuthenticate(SoapProvisioning.java:145)
    at com.zimbra.cs.account.soap.SoapProvisioning.soapZi mbraAdminAuthenticate(SoapProvisioning.java:161)
    at com.zimbra.cs.offline.jsp.JspProvStub.(JspProvStub .java:25)
    at com.zimbra.cs.offline.jsp.JspProvStub.getInstance( JspProvStub.java:29)
    at com.zimbra.cs.offline.jsp.ConsoleBean.getAccounts( ConsoleBean.java:100)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at javax.el.BeanELResolver.getValue(BeanELResolver.ja va:261)
    ... 35 more
    Caused by:
    com.zimbra.common.soap.SoapFaultException: system failure: unable to get encoded auth token
    ExceptionId:btpool0-13:1214466146937:53eb2331472fd33a
    Code:service.FAILURE
    at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88)
    at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:245)
    at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:221)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:251)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:297)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:261)
    at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:174)
    at com.zimbra.cs.account.soap.SoapProvisioning.soapAd minAuthenticate(SoapProvisioning.java:145)
    at com.zimbra.cs.account.soap.SoapProvisioning.soapZi mbraAdminAuthenticate(SoapProvisioning.java:161)
    at com.zimbra.cs.offline.jsp.JspProvStub.(JspProvStub .java:25)
    at com.zimbra.cs.offline.jsp.JspProvStub.getInstance( JspProvStub.java:29)
    at com.zimbra.cs.offline.jsp.ConsoleBean.getAccounts( ConsoleBean.java:100)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknow n Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at javax.el.BeanELResolver.getValue(BeanELResolver.ja va:261)
    at javax.el.CompositeELResolver.getValue(CompositeELR esolver.java:143)
    at com.sun.el.parser.AstValue.getValue(AstValue.java: 138)
    at com.sun.el.ValueExpressionImpl.getValue(ValueExpre ssionImpl.java:206)
    at org.apache.jasper.runtime.PageContextImpl.evaluate Expression(PageContextImpl.java:984)
    at org.apache.jsp.desktop.console_jsp._jspx_meth_c_se t_0(org.apache.jsp.desktop.console_jsp:165)
    at org.apache.jsp.desktop.console_jsp._jspService(org .apache.jsp.desktop.console_jsp:85)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:50)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:264)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
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  5. #5
    mmorse's Avatar
    mmorse is offline Moderator
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    Default

    Quote Originally Posted by akile View Post
    I have the same problem. Is there any solution for that?
    Quote Originally Posted by akile View Post
    I installed Windows Desktop. When I wanted to start it, I got below message. I am using Windown XP with SP2. Any help please. I need Zimbra client to send/receive mail and also use calendar. Web usage is not enough for me.
    Welcome to the forums Akile,

    Your error "unable to get encoded auth token" is actually different from Buriro's "missing required element: default".

    What version is the server you're syncing against?
    -If you're not the admin you can type $set:get version in the advanced web-client main search bar and it will let you know.

  6. #6
    akile is offline New Member
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    Quote Originally Posted by mmorse View Post
    Welcome to the forums Akile,

    Your error "unable to get encoded auth token" is actually different from Buriro's "missing required element: default".

    What version is the server you're syncing against?
    -If you're not the admin you can type $set:get version in the advanced web-client main search bar and it will let you know.
    Hi,

    Client Version: 5.0.6_GA_2313.DEBIAN4.0
    Client Release: 20080522112011
    Built Date: 20080522-1130

    Thanks in advanced.

    Akile Akyuz

  7. #7
    akile is offline New Member
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    Default

    Is there any news for Windows Desktop Error?

    I am also trying to install Linux Desktop on Suse 10.1. It needs gtk-2.12.0 . First I should upgrade gtk. If I can run Windows Desktop, I will be happy.

    Akile Akyuz

  8. #8
    swentz is offline Intermediate Member
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    Quote Originally Posted by mmorse View Post
    -If you're not the admin you can type $set:get version in the advanced web-client main search bar and it will let you know.
    Why doesn't "$set:get version" work in Zimbra Desktop?

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