We have a php application for our internal helpdesk(one or zero applocation) ticketing process.
We have process called approval of tasks(tickets) in this internal system. All approval and rejections are done through email communication only. Approval athority will not goes to our helpdesk system and approve or reject the task. Just he will send mail to respective person manually. So there is no updates in helpdesk software for this process.
What we need is, We need to write a zimlet for this. Approval authority should able to approve the tasks from mail that should update in helpdesk database, but he will not login to helpdesk system.
Note : Inside the approval mail, We need to generate a zimlet on tasks id. While right click on the ticket(task) id, we should show "Approve" and "Reject" menu, While select Approve, We should update into the helpdesk database.
Hope can understood the above statement..
Any help ?