External IM support for Web Interface

[Mace]

Are there any plans to have built in support for external IM services? It would be great if I could chat with customers and email them all from within the Zimbra web interface. We have lots of customers with different emails and IM program preferences. I know I can get a multi client that can connect to all of them at once, but that is just another open app. It would be great if I could do it all in the Zimbra web interface.

Thanks,
Mace

[uxbod]

ZCS comes with its own XMPP server so you could open up your firewall so that your customers can talk to you. You would also need to make a couple of DNS changes which are detailed here :- [SOLVED] XMPP question.

[Mace]

That's pretty cool. At the very least it works with google talk. I was able to send an invite from my gmail account to my Zimbra server and chat between the two.

Is there any way to get it to go the other way (send invites from Zimbra out to gtalk). Also. Just wondering if there are other supported services. I know that gtalk is just jabberd.. but I'm pretty sure aim and yahoo are different. Any solutions out there to get the web im to talk to those services also? Most of our customers have yahoo and a lot use aim and google talk.

If I can just fix a few more things I am going to talk to my company about buying a lic and deploying Zimbra in a real world enviroment.

Thanks for the help.

[uxbod]

Some RFEs to vote on

Bug 19398 - Integration with external IM servers (XMPP proxy support)
Bug 35708 - Integrate Yahoo IM
Bug 21340 - Collaborative chat (aka chat rooms)

Also, right click on Friend List and select "Log into External Service"

[Mace]

I dont have any external services in the pull down menu. can you direct me somewhere that shows me how to add the services?

[phoenix]

Please update your forum profile with the output of the following command:

zmcontrol -v

[Mace]

For my signature? Can you direct me to where I can find information on adding external IM services for the web client IM?

Release 5.0.14_GA_2850.RHEL5_20090303142201 CentOS5 FOSS edition

[uxbod]

Originally Posted by Mace

For my signature?

User CP (Top right of screen next to Welcome) -> Edit Profile -> Zimbra Version/OS

[Mace]

Can't do it on the mobile version of the site. Will do it once I get the chance.

[Rich Graves]

My own take on the original issue: Better support for Bug #21340 (Kevin's last comment) is more important to us than ability to chat with AOL and MSN users. By the time Zimbra fully supports AOL/MSN gatewaying, AOL/MSN might well see the light and support XMPP on their end, which moots the issue.

I do understand that Stanford and others would be best served by "automatic" integration with an existing non-Zimbra XMPP server, ideally with no end-user setup necessary, but that's not our situation here.