Cant download attachment because of kaspersky

[marisu]

zimbra edition: zimbra 509 opensource os: redhat as 5

Yesterday , my users complained that they cant download attachments, serveral hours later, i finally found it was caused by the antivirus software(kaspersky) . I added the mail module to the trust list of kaspersky , the problem disappeared. BUT nearly 80% of my users installed kaspersky , it is impossble to inform everyone to redeploy their antiviurs software .

Any other way to solve this ? The best way is to adjust some configuration files in zimbra

[jholder]

It's almost impossible to figure out what's happening.

The proper solution would be to file a bug or notify the vendor. Zimbra isn't blocking it, the AV is.