SOAP application causing Alarm/Reminder not to pop up

[notify]

We have an application that interfaces to a user's account via SOAP for calendar (and contacts and tasks, but that doesn't seem to be relevant to this issue). A customer is reporting that when our application is enabled, their calendar event reminders do not pop up in Zimbra.

The customer is running Zimbra v5.0.5.

Has anyone heard of an issue such as this being caused by using the SOAP interface?

Thanks in advance!

[jhahm]

Hi, it's not clear without more detail, but my initial guess is that the reminder definition (<alarm> element in SOAP) is getting wiped out when your SOAP application makes an update. Do you have a SOAP request/response trace of your app doing an update?