Hey uxbod,
heh, this was actually a hot topic back in the day. We had a wiki which was in utter disarray, and I wanted a knowledge base.
After a lot of internal discussion, I posted this blog entry:
http://www.zimbra.com/blog/archives/...iki_vs_kb.html
Eventually, we opted for a wiki only solution. The main reason, is that we want to keep the Open Source nature of collaboration. By moving to a KB, we remove one of our most powerful assets, you. A wiki is the embodiment of worldwide collaboration which is unparalleled in world history. So, to show our support for open standards and collaboration, we kept the wiki.
What we did do is add certified articles, and locked official docs pages. We have a great tech docs team who have just done a great job keeping that organized.
Now, I have been considering a newer feature: Keyword highlights. For example, if a post contains the word "zmprov" that isn't in quote or code brackets; if you mouse over, it will link to the zmprov wiki article, or do a GET for zmprov common commands.
I haven't worked out the details, and I probably would need to code it from scratch because only I know what I want
Suggestions welcome!