iSync connector errors on calendars, won't sync...

[travisbell]

Hey guys,

I have 3/4 Macs running the iSync connector perfectly. Problem is, on one of them it reports saying the user isn't allowed to change the shared calendar even though he is a manager for it...

What can I do to troubleshoot this?

Thanks!

[KevinH]

#1 - Make sure you've got the latest released iSync (0.9.12)

#2 - Check the logs for any errors or exceptions
~/Library/Application Support/Zimbra/com.zimbra.<long string>/*.log.*

[travisbell]

Hey Kevin,

I see this:

[assert] error: (null)
[assert] where: "ZimbraHelper_main.mm", "IsCalendarSelected", line: 2388

[assert] error: (null)
[assert] where: "ZimbraClient.mm", "-[ZimbraClient session:delCalendar:map:]", line: 1734

[assert] error: (null)
[assert] where: "ZimbraClient.mm", "-[ZimbraClient session:addExceptionEvent:changeRecords:map:]", line: 1915

[assert] error: ok
[assert] where: "ZimbraHelper_main.mm", "SyncCalendars", line: 1245

Although I have no idea what it means...

[travisbell]

I also see this,

[ZimbraHelper] Caught exception while trying to sync calendars: name = NSInvalidArgumentException, reason = *** -[ZimbraClient UTF8String]: selector not recognized [self = 0x4859c0] (465)
[ZimbraHelper] cancelling sync (465)
[assert] error: !err
[assert] where: "ZimbraHelper_main.mm", "Sync", line: 2154

Thanks!

[James Brinkerhoff]

Things seem to work fine with 4.0, RC1. However with 3.1.4 it seems that isync fails to authenticate when a shared calendar is accepted.

[assert] error: (null)
[assert] where: "ZimbraClient.mm", "-[ZimbraClient authenticate:]", line: 1272

[assert] error: (null)
[assert] where: "ZimbraHelper_main.mm", "Authenticate", line: 2051

I'm willing to wait till 4.0, just an FYI

-jwb

[travisbell]

Yes, Contacts and the personal calendars seem to work alright, my issue is with a shared calendar as well.

[KevinH]

Guys the best option here is to file a support ticket with support@zimbra.com, and send us a zip file with all the sync logs and the version of the iSync connector your using. This way we can take a look and try to solve it.

[travisbell]

Thanks Kevin.

I have emailed support with my log. Hope she gets fixed up soon!

[travisbell]

Just an update.

A new version of the iSync connector (0.9.14) was released that seemed to allow me the ability to use shared calendars again. Then starting yesterday (no idea what changed) I can't seem to use it anymore without it erroring out again.

I have emailed support and here's hoping it an easy fix!