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Thread: [SOLVED] Contact Sync Quits Mysteriously

  1. #1
    nc3d is offline New Member
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    Default [SOLVED] Contact Sync Quits Mysteriously

    Hi,

    I noticed that Zimbra iSync Connector 5.0.21 was quitting after only 27 records while attempting to post changes back to the server. I did a "Reset Sync Data" in the connector and tried again (replacing the data on the server). Now it quits, silently, after 204 records (out of 1650). There is no error message. In my log files there is nothing special happening -- it looks like it gets to the end of the 204th record and just stops. The plug-in reports "sync complete". I have tried deleting the last record (3 times) and each time it stops before it gets to the next (corrupt?) record. (It would be useful if there was a way to see the natural sort order in Zimbra so I could find it.)

    Here is the last bit of my log file. It looks to me like it finishes the last record and never starts the next one.

    [Thu Jun 19 00:10:31 200] accepting change for 2F9C1FF6-BE47-415A-B318-E8A24140DBE7: changing identifier to 117140 (581)
    [Thu Jun 19 00:10:31 200] accepting subentity create 4C622A1A-2D24-4363-8CA1-488FDC94A573 (581)
    [Thu Jun 19 00:10:31 200] accepting subentity create 266BA2FF-3A82-4482-84BC-3CA6417F1A78 (581)
    [Thu Jun 19 00:10:31 200] accepting subentity create 204A683B-08E0-4C36-8315-8EB29ECC6F19 (581)
    [Thu Jun 19 00:10:31 200] accepting subentity create B7BC5C8C-53F7-46FA-AF71-9028409C8363 (581)
    [Thu Jun 19 00:10:31 200] accepting subentity create CF2C76AE-3C68-4B1B-96F1-4B05897A8670 (581)
    [Thu Jun 19 00:10:31 200] accepting subentity create 38182CD2-A292-4C0F-BFFA-7FBCF5CAF767 (581)
    [Thu Jun 19 00:10:31 200] changing subentity record identifier from CF2C76AE-3C68-4B1B-96F1-4B05897A8670 to 117140/StreetAddress/work/1 (581)
    [Thu Jun 19 00:10:31 200] changing subentity record identifier from 38182CD2-A292-4C0F-BFFA-7FBCF5CAF767 to 117140/StreetAddress/other/1 (581)
    [Thu Jun 19 00:10:31 200] changing subentity record identifier from 204A683B-08E0-4C36-8315-8EB29ECC6F19 to 117140/PhoneNumber/other/1 (581)
    [Thu Jun 19 00:10:31 200] changing subentity record identifier from B7BC5C8C-53F7-46FA-AF71-9028409C8363 to 117140/PhoneNumber/work fax/1 (581)
    [Thu Jun 19 00:10:31 200] changing subentity record identifier from 266BA2FF-3A82-4482-84BC-3CA6417F1A78 to 117140/PhoneNumber/work/1 (581)
    [Thu Jun 19 00:10:31 200] changing subentity record identifier from 4C622A1A-2D24-4363-8CA1-488FDC94A573 to 117140/EmailAddress/home/1 (581)
    [Thu Jun 19 00:10:31 200] <?xml version="1.0"?>
    <soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope">
    <soap:Header>
    <context xmlns="urn:zimbra">
    <userAgent name="Zimbra iSync Connector" version="5.0.2100 (Mac OS X 1053)"></userAgent>
    <nosession></nosession>
    <nonotify></nonotify>
    <authToken>0_17e9b6b53fe9ccc83b95dc2c21cade9ad7ce5 cbc_69643d33363a66373035336164612d383662342d346636 332d383562342d6562356536323637363366353b6578703d31 333a313231343030383034333036343b747970653d363a7a69 6d6272613b6d61696c686f73743d31343a3137322e31362e31 2e31363a38303b</authToken>
    </context>
    </soap:Header>
    <soap:Body>
    <CreateContactRequest xmlns="urn:zimbraMail">
    <cn>
    <a n="company">Alaska Airlines</a>
    <a n="fileAs">3</a>
    <a n="otherStreet"></a>
    <a n="otherCity"></a>
    <a n="otherState"></a>
    <a n="otherPostalCode"></a>
    <a n="otherCountry"></a>
    <a n="otherAddressLabel"></a>
    <a n="workPhone">(800) 426-0333</a>
    </cn>
    </CreateContactRequest>
    </soap:Body>
    </soap:Envelope> (581)
    [Thu Jun 19 00:10:31 200] <?xml version="1.0"?>
    <soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope">
    <soap:Header>
    <context xmlns="urn:zimbra">
    <change token="263468"></change>
    </context>
    </soap:Header>
    <soap:Body>
    <CreateContactResponse xmlns="urn:zimbraMail">
    <cn fileAsStr="Alaska Airlines" id="117141" rev="263468" d="1213859211000" l="7">
    <a n="company">Alaska Airlines</a>
    <a n="workPhone">(800) 426-0333</a>
    <a n="fileAs">3</a>
    </cn>
    </CreateContactResponse>
    </soap:Body>
    </soap:Envelope> (581)
    [Thu Jun 19 00:10:31 200] accepting change for C7D90617-681F-4083-A9A9-FDB17E53C140: changing identifier to 117141 (581)
    [Thu Jun 19 00:10:31 200] accepting subentity create 97EAED4F-8075-423D-BC59-E0920B265C1C (581)
    [Thu Jun 19 00:10:31 200] accepting subentity create 32AE6462-8DC1-4C43-9F11-B1917145C0F1 (581)
    [Thu Jun 19 00:10:31 200] changing subentity record identifier from 32AE6462-8DC1-4C43-9F11-B1917145C0F1 to 117141/StreetAddress/other/1 (581)
    [Thu Jun 19 00:10:31 200] changing subentity record identifier from 97EAED4F-8075-423D-BC59-E0920B265C1C to 117141/PhoneNumber/work/1 (581)

    -Donald Newlands

  2. #2
    nc3d is offline New Member
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    Default Read the documentation...

    After reading the documentation, I reset the iSync sync history and my contacts synced perfectly.

    Now, why did it delete my calendars?... (I'll put that in another thread.)

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