invalid request: malformed item ID when syncing

[twickle]

Hi there,

a user reports that he gets all five minutes an error when zimbra automatically syncs with the isync connector.

In the mailbox log on the server i fount several error messages telling me, that it happened a ServiceException.

com.zimbra.common.service.ServiceException: invalid request: malformed item ID: D173183D-1B74-47D8-BDBE-75B07A2048F0
ExceptionId:btpool0-3116:1208690690351:c87c01b846d3539a
Code:service.INVALID_REQUEST
        at com.zimbra.common.service.ServiceException.INVALID_REQUEST(ServiceException.java:260)
        at com.zimbra.cs.service.util.ItemId.<init>(ItemId.java:97)
        at com.zimbra.cs.service.util.ItemId.<init>(ItemId.java:68)
        at com.zimbra.cs.service.mail.MailDocumentHandler.proxyIfNecessary(MailDocumentHandler.java:72)
        at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:382)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:250)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:156)
        at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:266)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
        at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:177)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
        at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
        at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
        at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
        at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
        at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
        at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
        at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
        at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
        at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
        at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
        at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
        at org.mortbay.jetty.Server.handle(Server.java:313)
        at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
        at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)

i have tried to move, delete etc. that item with that "invalid" item id but it is not possible to do so through zmmailbox.

How can i figure out, what kind of item it is and how can i resolve that problem?

we are running ZCS 5.0.4 at the moment.

Thanks & best regards,
Thomas

[jholder]

Are you creating sub calendars in iCal?

If so, I think this might be related to: Bug 15698 - Calendar sub-folder appears at sub-folder level and root level in Webmail

[deepblue]

Hi all,

I have a similar problem. I have the following entries in my mailbox.log:

2008-11-11 00:03:10,958 INFO  [btpool0-757] [name=user@domain.com;mid=493;ip=1.2.3.4;ua=Zimbra iSync Connector/5.0.2533 (Mac OS X 1055);] soap - ModifyContactRequest
2008-11-11 00:03:10,958 INFO  [btpool0-757] [name=user@domain.com;mid=493;ip=1.2.3.4;ua=Zimbra iSync Connector/5.0.2533 (Mac OS X 1055);] SoapEngine - handler exception
com.zimbra.common.service.ServiceException: invalid request: malformed item ID: 897C5720-7C81-429D-AB38-0AE3F7224847
ExceptionId:btpool0-757:1226358190958:52533b3687dde78a
Code:service.INVALID_REQUEST
        at com.zimbra.common.service.ServiceException.INVALID_REQUEST(ServiceException.java:260)
        at com.zimbra.cs.service.util.ItemId.<init>(ItemId.java:98)
        at com.zimbra.cs.service.util.ItemId.<init>(ItemId.java:69)
        at com.zimbra.cs.service.mail.MailDocumentHandler.proxyIfNecessary(MailDocumentHandler.java:76)
        at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:402)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:268)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:160)
        at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:266)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
        at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:188)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
        at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
        at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
        at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
        at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
        at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
        at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
        at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
        at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
        at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
        at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
        at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:350)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
        at org.mortbay.jetty.Server.handle(Server.java:313)
        at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
        at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
        at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
        at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:205)
        at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
        at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
        at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
Caused by: java.lang.NumberFormatException: For input string: "7C81-429D-AB38-0AE3F7224847"
        at java.lang.NumberFormatException.forInputString(NumberFormatException.java:48)
        at java.lang.Integer.parseInt(Integer.java:456)
        at java.lang.Integer.parseInt(Integer.java:497)
        at com.zimbra.cs.service.util.ItemId.<init>(ItemId.java:91)
        ... 32 more

The user does not have any shared ressources. He is using the latest iSync Connector. The Zimbra Version is 5.0.9 NE.

How could I track the item (probably a Contact) that is causing the problem?

Regards
Thomas