Dear Zimbra customers and partners,
As of today, we will have taken a major step in establishing Zimbra, Inc. The new global Telecom and IVR system for Zimbra is now fully live. As of Friday December 06, 2013, at 17:00 Pacific, all calls to Zimbra branches within the VMware IVR menu will play a notification message and redirect the call over to our new Zimbra system. Looking forward, we recommend you use only our new Zimbra, Inc., dial-in numbers globally [http://www.zimbra.com/about/contact_us.html]:
* Main (Global International): +1 972-407-0688
* Main (U.S. Toll-free): 877-492-9484
* Global Sales: +1 972-407-0688
* EMEA Sales: +44 (0) 203 178 3010
* Global Support: +1 214-420-1337
* Support (U.S. Toll-free): 877-522-6334
We have implemented a next generation, unified and global telecom platform that directs all Support and Sales calls to live answer (good news: we’ve removed the voicemail system) and provides you the 24x7 coverage you expect for your operational needs. We have Zimbra offices established now in Frisco, TX; San Mateo, CA; London; Pune, India; Singapore; and Tokyo, and we continue to enhance our team and infrastructure to meet our exciting roadmap and growth plans [http://blog.zimbra.com/].
If you have any feedback on the new system, please let us know - we now have at our fingertips a flexible and powerful platform that will allow us to implement ongoing improvements. Also, if you know any strong candidates for any of our many open positions, we welcome your referrals [http://www.zimbra.com/about/careers.html].
Thank you for your ongoing loyalty and partnership, and please let us know how we can assist in any of your Zimbra needs.
Warm regards and happy holidays,
- The Zimbra Team