one user unable to use zimbra

[adobrin]

sounds great, thank you.

(seems like the IDLE command is coming from Chatter on the Treo -- maybe its timeing out because of GPRS connectivity?

[KevinH]

Yep IDLE is used frequently in mobile clients and allows us provide near real time message delivery. Netowkr timeout may be the root cause, but we'll want to handle this on the Zimbra side if possible.