Zimbra offers Open Source email server software and shared calendar for Linux and the Mac
Go Back   Zimbra :: Forums > Zimbra Collaboration Suite > Administrators

Welcome to the Zimbra :: Forums!
Welcome, if you would like to post a comment please register. We also encourage you to explore all things Zimbra with our team and members of the community.

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old 06-28-2007, 08:49 AM
Active Member
 
Posts: 26
Exclamation The *ULTIMATE* 451 / convertd problem thread!

Hey people,

I've noticed a bunch of threads relating to the 451 error, which seems to be linked to the convertd process - none of them have actually got any kind of conclusive fix attached to them, so lets actually try and get to the bottom of this problem once and for all

I have exactly the same problem, on a RHEL4 x86_64 machine. ZCS Network 4.5.3.

I've found that this error isn't consistent - not all emails with attachments get caught up in the deferred queue, and even more unbelievable, if I send the same email to different users on my Zimbra installation, some of the emails will get caught in the deferred queue, whilst others go through without any problems - so this obviously ISN'T anything to do with the specific attachment or missing libraries - because then it would fail for ALL recipients.

I've just performed a test - from my ISPs email account (lb@foo - which is has nothing to do with our Zimbra installation), I sent an email to one of our test customers (tk@baz), and attached the Zimbra outlook connector, I cc'd myself on the same email - to my own account on the Zimbra installation (lb@bar) - I've obfuscated email addresses and server names to protect the innocent

The email was successfully received by the customer, but not myself - it's now sitting in the deferred queue. This is the SAME email that was successfully scanned and received by our test customer, on the SAME Zimbra installation. I can't understand how convertd can successfully process the attachment for one user, but not another.

I have managed to capture the relevant output in the logs :

- /var/log/zimbra.log
- /opt/zimbra/log/convertd.log
- /opt/zimbra/log/convertd.out
- /opt/zimbra/log/zmconvertd.log


Hopefully, armed with this information somebody out there can suggest a reason and or fix so that we can all start processing our attachments properly.

In the meantime, does anybody know of a workaround to just STOP convertd from processing my attachments, so my users will still be able to use the service? (but with some reduced functionality)

var/log/zimbra.log
Code:
Jun 28 14:31:40 rhe4197161 postfix/smtpd[14460]: connect from mta-14.quux[194.xxx.xxx.xxx]
Jun 28 14:31:40 rhe4197161 postfix/smtpd[14460]: C64DEE6183: client=mta-14.quux[194.xxx.xxx.xxx]
Jun 28 14:31:41 rhe4197161 postfix/cleanup[14464]: C64DEE6183: message-id=<10C1B74E-82D2-4AA6-8D42-5BB5B3B98C90@foo>
Jun 28 14:31:52 rhe4197161 postfix/qmgr[4143]: C64DEE6183: from=<lb@foo>, size=4163786, nrcpt=1 (queue active)
Jun 28 14:31:52 rhe4197161 amavis[8911]: (08911-09) ESMTP::10024 /opt/zimbra/amavisd/tmp/amavis-20070628T090204-08911: <lb@foo> -> <tk@baz> SIZE=4163786 Received: from mailhost.local ([127.0.0.1]) by localhost (mailhost.local [127.0.0.1]) (amavisd-new, port 10024) with ESMTP for <tk@baz>; Thu, 28 Jun 2007 14:31:52 +0100 (BST)
Jun 28 14:31:52 rhe4197161 postfix/smtpd[14460]: disconnect from mta-14.quux[194.xxx.xxx.xxx]
Jun 28 14:31:53 rhe4197161 amavis[8911]: (08911-09) Checking: Z1rg2Nw0PHus [194.xxx.xxx.xxx] <lb@foo> -> <tk@baz>
Jun 28 14:31:53 rhe4197161 clamd[26999]: SelfCheck: Database status OK.
Jun 28 14:31:57 rhe4197161 amavis[8911]: (08911-09) spam_scan: not wasting time on SA, message longer than 524288 bytes: 1017+4109374
Jun 28 14:31:57 rhe4197161 postfix/smtpd[14470]: connect from localhost.localdomain[127.0.0.1]
Jun 28 14:31:57 rhe4197161 postfix/smtpd[14470]: EC3A8E618B: client=localhost.localdomain[127.0.0.1]
Jun 28 14:31:57 rhe4197161 postfix/cleanup[14464]: EC3A8E618B: message-id=<10C1B74E-82D2-4AA6-8D42-5BB5B3B98C90@foo>
Jun 28 14:31:58 rhe4197161 postfix/qmgr[4143]: EC3A8E618B: from=<lb@foo>, size=4164340, nrcpt=1 (queue active)
Jun 28 14:31:58 rhe4197161 postfix/smtpd[14470]: disconnect from localhost.localdomain[127.0.0.1]
Jun 28 14:31:58 rhe4197161 amavis[8911]: (08911-09) FWD via SMTP: <lb@foo> -> <tk@baz>, BODY=8BITMIME 250 2.6.0 Ok, id=08911-09, from MTA([127.0.0.1]:10025): 250 Ok: queued as EC3A8E618B
Jun 28 14:31:58 rhe4197161 amavis[8911]: (08911-09) Passed CLEAN, [194.xxx.xxx.xxx] [64.xx.xx.xx] <lb@foo> -> <tk@baz>, Message-ID: <10C1B74E-82D2-4AA6-8D42-5BB5B3B98C90@foo>, mail_id: Z1rg2Nw0PHus, Hits: -, queued_as: EC3A8E618B, 5344 ms
Jun 28 14:31:58 rhe4197161 postfix/smtp[14467]: C64DEE6183: to=<tk@baz>, relay=127.0.0.1[127.0.0.1], delay=18, status=sent (250 2.6.0 Ok, id=08911-09, from MTA([127.0.0.1]:10025): 250 Ok: queued as EC3A8E618B)
Jun 28 14:31:58 rhe4197161 postfix/qmgr[4143]: C64DEE6183: removed
Jun 28 14:31:59 rhe4197161 postfix/lmtp[14471]: EC3A8E618B: to=<tk@baz>, relay=mailhost.local[10.xx.xx.xxx], delay=2, status=sent (250 2.1.5 OK)
Jun 28 14:31:59 rhe4197161 postfix/qmgr[4143]: EC3A8E618B: removed
Jun 28 14:32:01 rhe4197161 crond(pam_unix)[14584]: session opened for user zimbra by (uid=0)
Jun 28 14:32:02 rhe4197161 zmtomcatmgr[14831]: status requested
Jun 28 14:32:02 rhe4197161 zmtomcatmgr[14831]: status OK
Jun 28 14:32:02 rhe4197161 zimbramon[14585]: 14585:info: 2007-06-28 14:32:01, STATUS: mailhost.local: antispam: Running
Jun 28 14:32:02 rhe4197161 zimbramon[14585]: 14585:info: 2007-06-28 14:32:01, STATUS: mailhost.local: antivirus: Running
Jun 28 14:32:02 rhe4197161 zimbramon[14585]: 14585:info: 2007-06-28 14:32:01, STATUS: mailhost.local: ldap: Running
Jun 28 14:32:02 rhe4197161 zimbramon[14585]: 14585:info: 2007-06-28 14:32:01, STATUS: mailhost.local: logger: Running
Jun 28 14:32:02 rhe4197161 zimbramon[14585]: 14585:info: 2007-06-28 14:32:01, STATUS: mailhost.local: mailbox: Running
Jun 28 14:32:03 rhe4197161 zimbramon[14585]: 14585:info: 2007-06-28 14:32:01, STATUS: mailhost.local: mta: Running
Jun 28 14:32:03 rhe4197161 zimbramon[14585]: 14585:info: 2007-06-28 14:32:01, STATUS: mailhost.local: snmp: Running
Jun 28 14:32:03 rhe4197161 zimbramon[14585]: 14585:info: 2007-06-28 14:32:01, STATUS: mailhost.local: spell: Running
Jun 28 14:32:02 rhe4197161 crond(pam_unix)[14584]: session closed for user zimbra
Jun 28 14:32:12 rhe4197161 postfix/smtpd[14460]: connect from mta-14.quux[194.xxx.xxx.xxx]
Jun 28 14:32:13 rhe4197161 postfix/smtpd[14460]: 2FAA8E618B: client=mta-14.quux[194.xxx.xxx.xxx]
Jun 28 14:32:13 rhe4197161 postfix/cleanup[14464]: 2FAA8E618B: message-id=<10C1B74E-82D2-4AA6-8D42-5BB5B3B98C90@foo>
Jun 28 14:32:24 rhe4197161 postfix/qmgr[4143]: 2FAA8E618B: from=<lb@foo>, size=4163782, nrcpt=1 (queue active)
Jun 28 14:32:24 rhe4197161 amavis[32723]: (32723-06) ESMTP::10024 /opt/zimbra/amavisd/tmp/amavis-20070628T091848-32723: <lb@foo> -> <lb@bar> SIZE=4163782 Received: from mailhost.local ([127.0.0.1]) by localhost (mailhost.local [127.0.0.1]) (amavisd-new, port 10024) with ESMTP for <lb@bar>; Thu, 28 Jun 2007 14:32:24 +0100 (BST)
Jun 28 14:32:24 rhe4197161 postfix/smtpd[14460]: disconnect from mta-14.quux[194.xxx.xxx.xxx]
Jun 28 14:32:24 rhe4197161 amavis[32723]: (32723-06) Checking: NJTfhrGY7Z2S [194.116.199.211] <lb@foo> -> <lb@bar>
Jun 28 14:32:24 rhe4197161 amavis[32723]: (32723-06) cached 772b21643868d1989cb921083246a899 from <lee.bolding@foo> (1,0)
Jun 28 14:32:24 rhe4197161 amavis[32723]: (32723-06) spam_scan: not wasting time on SA, message longer than 524288 bytes: 1013+4109374
Jun 28 14:32:24 rhe4197161 postfix/smtpd[14470]: connect from localhost.localdomain[127.0.0.1]
Jun 28 14:32:24 rhe4197161 postfix/smtpd[14470]: E64AEE6194: client=localhost.localdomain[127.0.0.1]
Jun 28 14:32:24 rhe4197161 postfix/cleanup[14464]: E64AEE6194: message-id=<10C1B74E-82D2-4AA6-8D42-5BB5B3B98C90@foo>
Jun 28 14:32:25 rhe4197161 postfix/qmgr[4143]: E64AEE6194: from=<lb@foo>, size=4164332, nrcpt=1 (queue active)
Jun 28 14:32:25 rhe4197161 postfix/smtpd[14470]: disconnect from localhost.localdomain[127.0.0.1]
Jun 28 14:32:25 rhe4197161 amavis[32723]: (32723-06) FWD via SMTP: <lb@foo> -> <lb@bar>, BODY=8BITMIME 250 2.6.0 Ok, id=32723-06, from MTA([127.0.0.1]:10025): 250 Ok: queued as E64AEE6194
Jun 28 14:32:25 rhe4197161 amavis[32723]: (32723-06) Passed CLEAN, [194.xxx.xxx.xxx] [64.xx.xxx.xxx] <lb@foo> -> <lb@bar>, Message-ID: <10C1B74E-82D2-4AA6-8D42-5BB5B3B98C90@foo>, mail_id: NJTfhrGY7Z2S, Hits: -, queued_as: E64AEE6194, 681 ms
Jun 28 14:32:25 rhe4197161 postfix/smtp[14467]: 2FAA8E618B: to=<lb@bar>, relay=127.0.0.1[127.0.0.1], delay=12, status=sent (250 2.6.0 Ok, id=32723-06, from MTA([127.0.0.1]:10025): 250 Ok: queued as E64AEE6194)
Jun 28 14:32:25 rhe4197161 postfix/qmgr[4143]: 2FAA8E618B: removed
Jun 28 14:32:26 rhe4197161 postfix/lmtp[14471]: E64AEE6194: to=<lb@bar>, relay=mailhost.local[10.xx.xxx.xxx], delay=2, status=deferred (host mailhost.local[10.xx.xxx.xxx] said: 451 4.0.0 Temporary message delivery failure try again (in reply to end of DATA command))
/opt/zimbra/log/convertd.log
Code:
2007-06-28 06:31:58,848 INFO  [Convertd-29] [] convert - Extracting text from zimbraolkconnector-4.5.3_ga_731_4.5.168.msi.  docId=iweR3gWq6b8vMZAsJyuXgnAknBQ=_1
2007-06-28 06:31:59,020 WARN  [Convertd-29] [] convert - Verity filter error
com.verity.api.filter.FilterException: Error loading shared library kvfilter.
        at com.verity.api.filter.Filter.getStreamDocFormatInfo(Native Method)
        at com.verity.api.filter.Filter.getDocFormatInfo(Unknown Source)
        at com.zimbra.cs.convertd.VerityEngine.extract(VerityEngine.java:248)
        at com.zimbra.cs.convertd.TransformationHandler.doTextExtraction(TransformationHandler.java:203)
        at com.zimbra.cs.convertd.TransformationHandler.processCommand(TransformationHandler.java:116)
        at com.zimbra.cs.tcpserver.ProtocolHandler.processConnection(ProtocolHandler.java:231)
        at com.zimbra.cs.tcpserver.ProtocolHandler.run(ProtocolHandler.java:198)
        at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(Unknown Source)
        at java.lang.Thread.run(Thread.java:595)
2007-06-28 06:31:59,021 ERROR [Convertd-29] [] convert - Text extraction failed
com.zimbra.cs.convert.ConversionException: Error loading shared library kvfilter.
        at com.zimbra.cs.convertd.VerityEngine.extract(VerityEngine.java:321)
        at com.zimbra.cs.convertd.TransformationHandler.doTextExtraction(TransformationHandler.java:203)
        at com.zimbra.cs.convertd.TransformationHandler.processCommand(TransformationHandler.java:116)
        at com.zimbra.cs.tcpserver.ProtocolHandler.processConnection(ProtocolHandler.java:231)
        at com.zimbra.cs.tcpserver.ProtocolHandler.run(ProtocolHandler.java:198)
        at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(Unknown Source)
        at java.lang.Thread.run(Thread.java:595)
2007-06-28 06:31:59,021 INFO  [Convertd-29] [] ProtocolHandler - Handler exiting normally
2007-06-28 06:32:02,804 INFO  [Convertd-30] [] convert - Processing command 'p' from client on port 54055
2007-06-28 06:32:02,804 INFO  [Convertd-30] [] ProtocolHandler - Handler exiting normally
2007-06-28 06:32:17,807 INFO  [Convertd-31] [] convert - Processing command 'p' from client on port 54056
2007-06-28 06:32:17,807 INFO  [Convertd-31] [] ProtocolHandler - Handler exiting normally
2007-06-28 06:32:25,918 INFO  [Convertd-32] [] convert - Processing command 'x' from client on port 54059
2007-06-28 06:32:25,918 INFO  [Convertd-32] [] convert - Extracting text from zimbraolkconnector-4.5.3_ga_731_4.5.168.msi.  docId=1s1whgZfLq3zzXUz7u6LFgiRfmo=_1
2007-06-28 06:32:33,360 INFO  [main] [] convert - Starting convertd
2007-06-28 06:32:33,375 INFO  [main] [] convert - convertd is ready
2007-06-28 06:32:33,376 INFO  [Convertd] [] TcpServer/7047 - starting accept loop
/opt/zimbra/log/convertd.out
Code:
#
# An unexpected error has been detected by HotSpot Virtual Machine:
#
#  SIGSEGV (0xb) at pc=0x00000000, pid=12386, tid=3730131888
#
# Java VM: Java HotSpot(TM) Client VM (1.5.0_08-b03 mixed mode)
# Problematic frame:
# C  0x00000000
#
# An error report file with more information is saved as /tmp/hs_err_pid12386.log
#
# If you would like to submit a bug report, please visit:
#   http://java.sun.com/webapps/bugreport/crash.jsp
#
Thu Jun 28 06:32:33 PDT 2007: Starting convertd
Thu Jun 28 06:32:33 PDT 2007: convertd is ready
/tmp/hs_err_pid12386.log
(this log is too big for this message, so i'll reply to my own message with the contents of this log)

/opt/zimbra/log/zmconvertd.log
Code:
Thu Jun 28 14:31:32 2007: Pinging convertd.
Thu Jun 28 14:31:32 2007: Ping successful.
Thu Jun 28 14:31:47 2007: Pinging convertd.
Thu Jun 28 14:31:47 2007: Ping successful.
Thu Jun 28 14:32:02 2007: Pinging convertd.
Thu Jun 28 14:32:02 2007: Ping successful.
Thu Jun 28 14:32:17 2007: Pinging convertd.
Thu Jun 28 14:32:17 2007: Ping successful.
Thu Jun 28 14:32:32 2007: Pinging convertd.
Thu Jun 28 14:32:32 2007: Cannot connect to convertd at localhost:7047: Connection refused
Thu Jun 28 14:32:32 2007: Could not connect to convertd.
Thu Jun 28 14:32:32 2007: Running /opt/zimbra/libexec/zmconvertd
Thu Jun 28 14:32:32 2007: Started convertd.
Thu Jun 28 14:32:47 2007: Pinging convertd.
Thu Jun 28 14:32:47 2007: Ping successful.
Thu Jun 28 14:33:02 2007: Pinging convertd.
Reply With Quote
  #2 (permalink)  
Old 06-28-2007, 08:50 AM
Active Member
 
Posts: 26
Exclamation /tmp/hs_err_pid12386.log

/tmp/hs_err_pid12386.log
Code:
#
# An unexpected error has been detected by HotSpot Virtual Machine:
#
#  SIGSEGV (0xb) at pc=0x00000000, pid=12386, tid=3730131888
#
# Java VM: Java HotSpot(TM) Client VM (1.5.0_08-b03 mixed mode)
# Problematic frame:
# C  0x00000000
#

---------------  T H R E A D  ---------------

Current thread (0x080bbe80):  JavaThread "Finalizer" daemon [_thread_in_native, id=12444]

siginfo:si_signo=11, si_errno=0, si_code=1, si_addr=0x00000000

Registers:
EAX=0x00000000, EBX=0xdcee0238, ECX=0x084c7248, EDX=0x0856cd08
ESP=0xde553cf4, EBP=0xde553d20, ESI=0xeebb5038, EDI=0x080bbe80
EIP=0x00000000, CR2=0x00000000, EFLAGS=0x00010296

Top of Stack: (sp=0xde553cf4)
0xde553cf4:   dcecba51 00000000 080bc460 00000008
0xde553d04:   dcecb8f6 de553d64 0856cd08 0856cd08
0xde553d14:   00000000 de553d54 eebb5040 de553d54
0xde553d24:   f281f4eb 080bbf40 de553d6c 0856cd08
0xde553d34:   00000000 de553d38 eebb5038 de553d6c
0xde553d44:   eebb7098 00000000 eebb5040 de553d64
0xde553d54:   de553d8c f2819b3b 00000000 f281d649
0xde553d64:   0856cd08 00000000 dfbb6c50 de553d70

Instructions: (pc=0x00000000)
0xfffffff0:  

Stack: [0xde4d4000,0xde555000),  sp=0xde553cf4,  free space=511k
Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j  com.verity.api.filter.Filter.closeFilter(J)V+0
j  com.verity.api.filter.Filter.finalize()V+14
v  ~StubRoutines::call_stub
j  java.lang.ref.Finalizer.invokeFinalizeMethod(Ljava/lang/Object;)V+0
j  java.lang.ref.Finalizer.runFinalizer()V+45
j  java.lang.ref.Finalizer.access$100(Ljava/lang/ref/Finalizer;)V+1
j  java.lang.ref.Finalizer$FinalizerThread.run()V+11
v  ~StubRoutines::call_stub

---------------  P R O C E S S  ---------------

Java Threads: ( => current thread )
  0x08571ae0 JavaThread "Convertd-32" [_thread_in_Java, id=14878]
  0x086079f8 JavaThread "Convertd-31" [_thread_blocked, id=14876]
  0x08099a40 JavaThread "Convertd-30" [_thread_blocked, id=14764]
  0x086092d8 JavaThread "Convertd-29" [_thread_blocked, id=14473]
  0x08097f08 JavaThread "Convertd-28" [_thread_blocked, id=14466]
  0x080933e0 JavaThread "Convertd-27" [_thread_blocked, id=14459]
  0x08607be0 JavaThread "TcpWatchdog-1" daemon [_thread_blocked, id=12452]
  0x0805cfa0 JavaThread "DestroyJavaVM" [_thread_blocked, id=12386]
  0x0860cad8 JavaThread "Convertd" [_thread_in_native, id=12450]
  0x085fff50 JavaThread "Thread-0" daemon [_thread_blocked, id=12449]
  0x080c92b0 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=12447]
  0x080c7d08 JavaThread "CompilerThread0" daemon [_thread_blocked, id=12446]
  0x080c6df8 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=12445]
=>0x080bbe80 JavaThread "Finalizer" daemon [_thread_in_native, id=12444]
  0x080bb1b8 JavaThread "Reference Handler" daemon [_thread_blocked, id=12443]

Other Threads:
  0x080b84b8 VMThread [id=12442]
  0x080ca798 WatcherThread [id=12448]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap
def new generation   total 768K, used 213K [0xde790000, 0xde860000, 0xdfb40000)
  eden space 704K,  30% used [0xde790000, 0xde7c5758, 0xde840000)
  from space 64K,   0% used [0xde840000, 0xde840000, 0xde850000)
  to   space 64K,   0% used [0xde850000, 0xde850000, 0xde860000)
tenured generation   total 8924K, used 5014K [0xdfb40000, 0xe03f7000, 0xee790000)
   the space 8924K,  56% used [0xdfb40000, 0xe0025ba0, 0xe0025c00, 0xe03f7000)
compacting perm gen  total 8192K, used 4273K [0xee790000, 0xeef90000, 0xf2790000)
   the space 8192K,  52% used [0xee790000, 0xeebbc7b0, 0xeebbc800, 0xeef90000)
No shared spaces configured.

Dynamic libraries:
0012d000-00142000 r-xp 00000000 09:01 632762                             /lib/ld-2.3.4.so
00142000-00143000 r-xp 00015000 09:01 632762                             /lib/ld-2.3.4.so
00143000-00144000 rwxp 00016000 09:01 632762                             /lib/ld-2.3.4.so
00146000-0026b000 r-xp 00000000 09:01 632800                             /lib/tls/libc-2.3.4.so
0026b000-0026c000 r-xp 00124000 09:01 632800                             /lib/tls/libc-2.3.4.so
0026c000-0026f000 rwxp 00125000 09:01 632800                             /lib/tls/libc-2.3.4.so
0026f000-00271000 rwxp 0026f000 00:00 0
08048000-08057000 r-xp 00000000 09:01 877022                             /opt/zimbra/jdk1.5.0_08_i386/bin/java
08057000-08059000 rwxp 0000e000 09:01 877022                             /opt/zimbra/jdk1.5.0_08_i386/bin/java
08059000-08619000 rwxp 08059000 00:00 0
dcb5c000-dcb5f000 ---p dcb5c000 00:00 0
dcb5f000-dcec4000 rwxp dcb5f000 00:00 0
dcec4000-dcee0000 r-xp 00000000 09:01 973964                             /opt/zimbra/verity/FilterSDK/bin/libKeyViewFilter.so
dcee0000-dcee1000 rwxp 0001b000 09:01 973964                             /opt/zimbra/verity/FilterSDK/bin/libKeyViewFilter.so
dcee1000-dcee4000 ---p dcee1000 00:00 0
dcee4000-dcf62000 rwxp dcee4000 00:00 0
dcf62000-dcf65000 ---p dcf62000 00:00 0
dcf65000-dcfe3000 rwxp dcf65000 00:00 0
dcfe3000-dcfe6000 ---p dcfe3000 00:00 0
dcfe6000-dd064000 rwxp dcfe6000 00:00 0
dd064000-dd067000 ---p dd064000 00:00 0
dd067000-dd0e5000 rwxp dd067000 00:00 0
dd0e5000-dd0e8000 ---p dd0e5000 00:00 0
dd0e8000-dd166000 rwxp dd0e8000 00:00 0
dd166000-dd169000 ---p dd166000 00:00 0
dd169000-dd1e7000 rwxp dd169000 00:00 0
dd1e7000-dd1ea000 ---p dd1e7000 00:00 0
dd1ea000-dd268000 rwxp dd1ea000 00:00 0
dd268000-dd26b000 ---p dd268000 00:00 0
dd26b000-dd32e000 rwxp dd26b000 00:00 0
dd32e000-dd33f000 r-xp 00000000 09:01 877173                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/i386/libnet.so
dd33f000-dd340000 rwxp 00011000 09:01 877173                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/i386/libnet.so
dd340000-dd34c000 r-xs 00000000 09:01 879824                             /opt/zimbra/lib/ext/convertd/zimbraconvertd.jar
dd34c000-dd37a000 r-xs 00000000 09:01 879834                             /opt/zimbra/lib/ext/zimbrasync/zimbrasync.jar
dd37a000-dd383000 r-xs 00000000 09:01 879832                             /opt/zimbra/lib/ext/zimbrahsm/zimbrahsm.jar
dd383000-dd386000 r-xs 00000000 09:01 879830                             /opt/zimbra/lib/ext/zimbra-license/zimbra-license.jar
dd386000-dd38b000 r-xs 00000000 09:01 879826                             /opt/zimbra/lib/ext/network/zimbranetwork.jar
dd38b000-dd38d000 r-xs 00000000 09:01 879822                             /opt/zimbra/lib/ext/clamscanner/clamscanner.jar
dd38d000-dd3be000 r-xs 00000000 09:01 879820                             /opt/zimbra/lib/ext/backup/zimbrabackup.jar
dd3be000-dd3dc000 r-xs 00000000 09:01 877856                             /opt/zimbra/lib/jars/xpp3.jar
dd3dc000-dd455000 r-xs 00000000 09:01 877851                             /opt/zimbra/lib/jars/mysql-connector-java-5.0.3-bin.jar
dd455000-dd473000 r-xs 00000000 09:01 877844                             /opt/zimbra/lib/jars/junit-3.8.1.jar
dd473000-dd4a2000 r-xs 00000000 09:01 877840                             /opt/zimbra/lib/jars/ical4j-0.9.16-patched.jar
dd4a2000-dd5a0000 r-xs 00000000 09:01 877861                             /opt/zimbra/lib/jars/zimbraim.jar
dd5a0000-dd5a8000 r-xs 00000000 09:01 877835                             /opt/zimbra/lib/jars/commons-logging.jar
dd5a8000-dd5b2000 r-xs 00000000 09:01 877836                             /opt/zimbra/lib/jars/commons-pool-1.1.jar
dd5b2000-dd5e8000 r-xs 00000000 09:01 877839                             /opt/zimbra/lib/jars/ganymed-ssh2-build209.jar
dd5e8000-dd63f000 r-xs 00000000 09:01 877848                             /opt/zimbra/lib/jars/log4j-1.2.8.jar
dd63f000-dd65b000 r-xs 00000000 09:01 877828                             /opt/zimbra/lib/jars/commons-cli-2.0.jar
dd65b000-dd676000 r-xs 00000000 09:01 877832                             /opt/zimbra/lib/jars/commons-digester-1.5.jar
dd676000-dd6d4000 r-xs 00000000 09:01 877854                             /opt/zimbra/lib/jars/whack.jar
dd6d4000-dd6d9000 r-xs 00000000 09:01 877826                             /opt/zimbra/lib/jars/catalina-ant.jar
dd6d9000-dd6f4000 r-xs 00000000 09:01 877843                             /opt/zimbra/lib/jars/jsieve-0.1.jar
dd6f4000-dd75a000 r-xs 00000000 09:01 877838                             /opt/zimbra/lib/jars/dom4j-1.5.jar
dd75a000-dd766000 r-xs 00000000 09:01 877853                             /opt/zimbra/lib/jars/tnef-1.3.0.jar
dd766000-dd7a0000 r-xs 00000000 09:01 877837                             /opt/zimbra/lib/jars/concurrent-1.3.4-zimbra-1.0.0.jar
dd7a0000-dd7ac000 r-xs 00000000 09:01 877829                             /opt/zimbra/lib/jars/commons-codec-1.3.jar
dd7ac000-dd7b2000 r-xs 00000000 09:01 877847                             /opt/zimbra/lib/jars/ldapbp.jar
dd7b2000-dd7c1000 r-xs 00000000 09:01 877823                             /opt/zimbra/lib/jars/activation.jar
dd7c1000-dd81f000 r-xs 00000000 09:01 877850                             /opt/zimbra/lib/jars/mail.jar
dd81f000-dd916000 r-xs 00000000 09:01 877855                             /opt/zimbra/lib/jars/xercesImpl.jar
dd916000-dd92f000 r-xs 00000000 09:01 877831                             /opt/zimbra/lib/jars/commons-dbcp-1.1.jar
dd92f000-dd959000 r-xs 00000000 09:01 877824                             /opt/zimbra/lib/jars/ant-contrib-1.0b1.jar
dd959000-dd96d000 r-xs 00000000 09:01 879835                             /opt/zimbra/lib/jars/KeyView.jar
dd96d000-dd98a000 r-xs 00000000 09:01 877827                             /opt/zimbra/lib/jars/commons-beanutils-1.6.1.jar
dd98a000-dd9a9000 r-xs 00000000 09:01 877846                             /opt/zimbra/lib/jars/ldap.jar
dd9a9000-dd9ae000 r-xs 00000000 09:01 877859                             /opt/zimbra/lib/jars/zimbra-native.jar
dd9ae000-ddab3000 r-xs 00000000 09:01 877825                             /opt/zimbra/lib/jars/bouncycastle.jar
ddab3000-ddab7000 r-xs 00000000 09:01 877857                             /opt/zimbra/lib/jars/zimbra-charset.jar
ddab7000-ddb40000 r-xs 00000000 09:01 877830                             /opt/zimbra/lib/jars/commons-collections-3.1.jar
ddb40000-ddb90000 r-xs 00000000 09:01 877849                             /opt/zimbra/lib/jars/lucene-1.4.3.jar
ddb90000-ddba0000 r-xs 00000000 09:01 877841                             /opt/zimbra/lib/jars/jakarta-oro-2.0.7.jar
ddba0000-ddbda000 r-xs 00000000 09:01 877842                             /opt/zimbra/lib/jars/jaxen-1.1-beta-3.jar
ddbda000-ddf22000 r-xs 00000000 09:01 877862                             /opt/zimbra/lib/jars/zimbrastore.jar
ddf22000-ddf27000 r-xs 00000000 09:01 877833                             /opt/zimbra/lib/jars/commons-fileupload-1.0-zimbra.jar
ddf27000-ddf4d000 r-xs 00000000 09:01 877860                             /opt/zimbra/lib/jars/zimbracommon.jar
ddf4d000-ddf67000 r-xs 00000000 09:01 877852                             /opt/zimbra/lib/jars/nekohtml.jar
ddf67000-ddf73000 r-xs 00000000 09:01 877845                             /opt/zimbra/lib/jars/jzlib.jar
ddf73000-ddfb8000 r-xs 00000000 09:01 877834                             /opt/zimbra/lib/jars/commons-httpclient-3.0.jar
ddfb8000-ddfdf000 r-xs 00000000 09:01 877102                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/ext/sunjce_provider.jar
ddfdf000-de0a3000 r-xs 00000000 09:01 877101                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/ext/localedata.jar
de0a3000-de0ce000 r-xs 00000000 09:01 877103                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/ext/sunpkcs11.jar
de0ce000-de0d0000 r-xs 00000000 09:01 877100                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/ext/dnsns.jar
de0d0000-de0d1000 ---p de0d0000 00:00 0
de0d1000-de151000 rwxp de0d1000 00:00 0
de151000-de154000 ---p de151000 00:00 0
de154000-de1d2000 rwxp de154000 00:00 0
de1d2000-de1d5000 ---p de1d2000 00:00 0
de1d5000-de253000 rwxp de1d5000 00:00 0
de253000-de256000 ---p de253000 00:00 0
de256000-de2d4000 rwxp de256000 00:00 0
de2d4000-de4d4000 r-xp 00000000 09:01 457308                             /usr/lib/locale/locale-archive
de4d4000-de4d7000 ---p de4d4000 00:00 0
de4d7000-de555000 rwxp de4d7000 00:00 0
de555000-de558000 ---p de555000 00:00 0
de558000-de5d6000 rwxp de558000 00:00 0
de5d6000-de5d7000 ---p de5d6000 00:00 0
de5d7000-de65c000 rwxp de5d7000 00:00 0
de65c000-de678000 rwxp de65c000 00:00 0
de678000-de67d000 rwxp de678000 00:00 0
de67d000-de6ef000 rwxp de67d000 00:00 0
de6ef000-de6f0000 rwxp de6ef000 00:00 0
de6f0000-de6f8000 rwxp de6f0000 00:00 0
de6f8000-de6fe000 rwxp de6f8000 00:00 0
de6fe000-de76f000 rwxp de6fe000 00:00 0
de76f000-de773000 rwxp de76f000 00:00 0
de773000-de78f000 rwxp de773000 00:00 0
de78f000-de860000 rwxp de78f000 00:00 0
de860000-dfb40000 rwxp de860000 00:00 0
dfb40000-e03f7000 rwxp dfb40000 00:00 0
e03f7000-ee790000 rwxp e03f7000 00:00 0
ee790000-eef90000 rwxp ee790000 00:00 0
eef90000-f2790000 rwxp eef90000 00:00 0
f2796000-f2797000 r-xs 00000000 09:01 877858                             /opt/zimbra/lib/jars/zimbra-launcher.jar
f2797000-f279b000 rwxp f2797000 00:00 0
f279b000-f2817000 rwxp f279b000 00:00 0
f2817000-f28e7000 rwxp f2817000 00:00 0
f28e7000-f4817000 rwxp f28e7000 00:00 0
f4817000-f5087000 r-xs 00000000 09:01 877089                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/charsets.jar
f5087000-f509c000 r-xs 00000000 09:01 877208                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/jce.jar
f509c000-f5121000 r-xs 00000000 09:01 877209                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/jsse.jar
f5121000-f518a000 rwxp f5121000 00:00 0
f518a000-f77a0000 r-xs 00000000 09:01 877267                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/rt.jar
f77a0000-f77af000 r-xp 00000000 09:01 877179                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/i386/libzip.so
f77af000-f77b1000 rwxp 0000e000 09:01 877179                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/i386/libzip.so
f77b1000-f77d2000 r-xp 00000000 09:01 877159                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/i386/libjava.so
f77d2000-f77d4000 rwxp 00020000 09:01 877159                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/i386/libjava.so
f77d4000-f77df000 r-xp 00000000 09:01 877178                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/i386/libverify.so
f77df000-f77e0000 rwxp 0000b000 09:01 877178                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/i386/libverify.so
f77e0000-f77e9000 r-xp 00000000 09:01 638227                             /lib/libnss_files-2.3.4.so
f77e9000-f77eb000 rwxp 00008000 09:01 638227                             /lib/libnss_files-2.3.4.so
f77eb000-f77fd000 r-xp 00000000 09:01 638221                             /lib/libnsl-2.3.4.so
f77fd000-f77ff000 rwxp 00011000 09:01 638221                             /lib/libnsl-2.3.4.so
f77ff000-f7801000 rwxp f77ff000 00:00 0
f7804000-f780c000 rwxs 00000000 09:01 422655                             /tmp/hsperfdata_zimbra/12386
f780c000-f782d000 r-xp 00000000 09:01 638247                             /lib/tls/libm-2.3.4.so
f782d000-f782f000 rwxp 00020000 09:01 638247                             /lib/tls/libm-2.3.4.so
f7831000-f7837000 r-xp 00000000 09:01 877183                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/i386/native_threads/libhpi.so
f7837000-f7838000 rwxp 00006000 09:01 877183                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/i386/native_threads/libhpi.so
f7838000-f7839000 rwxp f7838000 00:00 0
f7839000-f783a000 r-xp f7839000 00:00 0
f783a000-f7ba6000 r-xp 00000000 09:01 877142                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/i386/client/libjvm.so
f7ba6000-f7bc5000 rwxp 0036b000 09:01 877142                             /opt/zimbra/jdk1.5.0_08_i386/jre/lib/i386/client/libjvm.so
f7bc5000-f7fdc000 rwxp f7bc5000 00:00 0
f7fdc000-f7fde000 r-xp 00000000 09:01 638217                             /lib/libdl-2.3.4.so
f7fde000-f7fe0000 rwxp 00001000 09:01 638217                             /lib/libdl-2.3.4.so
f7fe0000-f7fee000 r-xp 00000000 09:01 638249                             /lib/tls/libpthread-2.3.4.so
f7fee000-f7ff0000 rwxp 0000d000 09:01 638249                             /lib/tls/libpthread-2.3.4.so
f7ff0000-f7ff3000 rwxp f7ff0000 00:00 0
ffdfe000-ffe01000 ---p ffdfe000 00:00 0
ffe01000-ffffe000 rwxp ffe01000 00:00 0
ffffe000-fffff000 ---p 00000000 00:00 0

VM Arguments:
jvm_args: -Xmx256m -Dzimbra.home=/opt/zimbra -Djava.library.path=/opt/zimbra/lib -Djava.ext.dirs=/opt/zimbra/jdk1.5.0_08_i386/jre/lib/ext:/opt/zimbra/lib/jars:/opt/zimbra/lib/ext:/opt/zimbra/lib/ext/backup:/opt/zimbra/lib/ext/clamscanner:/opt/zimbra/lib/ext/network:/opt/zimbra/lib/ext/zimbra-license:/opt/zimbra/lib/ext/zimbrahsm:/opt/zimbra/lib/ext/zimbrasync -Djava.awt.headless=true -Djava.library.path=/opt/zimbra/verity/FilterSDK/bin:/opt/zimbra/verity/ExportSDK/binjava_command: com.zimbra.cs.convertd.TransformationServer
Launcher Type: SUN_STANDARD

Environment Variables:
JAVA_HOME=/opt/zimbra/java
CLASSPATH=/opt/zimbra/verity/ExportSDK/bin:/opt/zimbra/lib/ext/convertd/zimbraconvertd.jar
PATH=/opt/zimbra/bin:/opt/zimbra/zimbramon:/opt/zimbra/postfix-2.2.9/sbin:/opt/zimbra/openldap/bin:/opt/zimbra/java/bin:/opt/zimbra/snmp/bin:/opt/zimbra/bin:/opt/zimbra/zimbramon:/opt/zimbra/postfix-2.2.9/sbin:/opt/zimbra/openldap/bin:/opt/zimbra/java/bin:/opt/zimbra/snmp/bin:/opt/zimbra/bin:/opt/zimbra/zimbramon:/opt/zimbra/postfix-2.2.9/sbin:/opt/zimbra/openldap/bin:/opt/zimbra/java/bin:/opt/zimbra/snmp/bin:/opt/zimbra/bin:/opt/zimbra/zimbramon:/opt/zimbra/postfix-2.2.9/sbin:/opt/zimbra/openldap/bin:/opt/zimbra/java/bin:/opt/zimbra/snmp/bin:/opt/zimbra/bin:/opt/zimbra/zimbramon:/opt/zimbra/postfix-2.2.9/sbin:/opt/zimbra/openldap/bin:/opt/zimbra/java/bin:/opt/zimbra/snmp/bin:/usr/kerberos/bin:/usr/local/bin:/bin:/usr/bin:/usr/X11R6/bin
USERNAME=zimbra
LD_LIBRARY_PATH=/opt/zimbra/jdk1.5.0_08_i386/jre/lib/i386/client:/opt/zimbra/jdk1.5.0_08_i386/jre/lib/i386:/opt/zimbra/jdk1.5.0_08_i386/jre/../lib/i386:/opt/zimbra/lib:/opt/zimbra/lib:/opt/zimbra/lib:/opt/zimbra/lib:/opt/zimbra/lib:
SHELL=/bin/bash

Signal Handlers:
SIGSEGV: [libjvm.so+0x325bd0], sa_mask[0]=0x7ffbfeff, sa_flags=0x10000004
SIGBUS: [libjvm.so+0x325bd0], sa_mask[0]=0x7ffbfeff, sa_flags=0x10000004
SIGFPE: [libjvm.so+0x28a010], sa_mask[0]=0x7ffbfeff, sa_flags=0x10000004
SIGPIPE: [libjvm.so+0x28a010], sa_mask[0]=0x7ffbfeff, sa_flags=0x10000004
SIGILL: [libjvm.so+0x28a010], sa_mask[0]=0x7ffbfeff, sa_flags=0x10000004
SIGUSR1: SIG_DFL, sa_mask[0]=0x00000000, sa_flags=0x00000000
SIGUSR2: [libjvm.so+0x28c460], sa_mask[0]=0x00000000, sa_flags=0x10000004
SIGHUP: [libjvm.so+0x28be90], sa_mask[0]=0x7ffbfeff, sa_flags=0x10000004
SIGINT: SIG_IGN, sa_mask[0]=0x00000000, sa_flags=0x00000000
SIGQUIT: [libjvm.so+0x28be90], sa_mask[0]=0x7ffbfeff, sa_flags=0x10000004
SIGTERM: [libjvm.so+0x28be90], sa_mask[0]=0x7ffbfeff, sa_flags=0x10000004


---------------  S Y S T E M  ---------------

OS:Red Hat Enterprise Linux ES release 4 (Nahant Update 3)

uname:Linux 2.6.9-34.ELsmp #1 SMP Fri Feb 24 16:56:28 EST 2006 x86_64
libc:glibc 2.3.4 NPTL 2.3.4
rlimit: STACK 10240k, CORE 0k, NPROC 38912, NOFILE 10000, AS infinity
load average:0.23 0.12 0.09

CPU:total 4 (cores per cpu 2, threads per core 1) family 6 model 15 stepping 6, cmov, cx8, fxsr, mmx, sse, sse2

Memory: 4k page, physical 4041356k(455136k free), swap 4096440k(4096280k free)

vm_info: Java HotSpot(TM) Client VM (1.5.0_08-b03) for linux-x86, built on Jun 28 2006 01:40:21 by java_re with gcc 3.2.1-7a (J2SE release)
Reply With Quote
  #3 (permalink)  
Old 06-28-2007, 11:40 AM
Former Zimbran
 
Posts: 5,606
Default

Please upgrade to 4.5.6 (We're releasing that any minute).
Reply With Quote
  #4 (permalink)  
Old 06-29-2007, 11:59 AM
Active Member
 
Posts: 26
Default

Quote:
Originally Posted by jholder View Post
Please upgrade to 4.5.6 (We're releasing that any minute).
Made no difference... theres still a bunch of stuff stuck in my deferred queue with the 451 error. I didn't expect it WOULD make any difference - there isn't any specific bugfix for this error mentioned in the release notes.
Reply With Quote
  #5 (permalink)  
Old 06-29-2007, 12:02 PM
Former Zimbran
 
Posts: 5,606
Default

Can you send me
/tmp/hs_err_pid12386.log
Reply With Quote
  #6 (permalink)  
Old 07-02-2007, 05:54 AM
Active Member
 
Posts: 26
Default

Quote:
Originally Posted by jholder View Post
Can you send me
/tmp/hs_err_pid12386.log
It's the content of the second message in the thread (above).

I'll also send it to you as a private message.
Reply With Quote
  #7 (permalink)  
Old 07-02-2007, 10:49 AM
Former Zimbran
 
Posts: 5,606
Default

File a bug, and CC me on it.
Be sure to include all the info here.

john
Reply With Quote
  #8 (permalink)  
Old 07-06-2007, 06:28 AM
Active Member
 
Posts: 26
Default

I'd already raised a support case before I posted here... the reference is SF: Case 00013060: Vorari - Convertd errors

I was hoping that maybe somebody out there had the answer... or that if support could find the answer that this thread would actually serve to give a definitive fix for this error, which seems pretty common... but all the other threads to it don't contain satisfactory conclusions or fixes
Reply With Quote
  #9 (permalink)  
Old 07-09-2007, 01:52 AM
Special Member
 
Posts: 137
Default

John, I also had some pb with convertd.
You can have a look at case 11707 and 13574
Reply With Quote
  #10 (permalink)  
Old 09-28-2007, 01:55 PM
Senior Member
 
Posts: 50
Default

Convertd died for us yesterday "out of the blue". People only noticed because it was no longer allowing the sending of e-mails with attachments. I have saved the logs and info involved. Should I file a support case as well or is this a known issue and being worked on? This was in version 4.5.6. I've planned to upgrade to 4.5.7 this evening.

Cheers,

RioGD
Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes


Similar Threads

Why Join?

Registering let's you ask questions, makes it easier to search, displays any files attached to posts, and notifies you about replies.

blog.zimbra.com




 

SEO by vBSEO ©2011, Crawlability, Inc.