PDF attachment from one particular sender not coming though

[jrich]

OK, so there is one particular sender who sends us PDF attachments that the Zimbra web UI doesn't recognize (I guess). The little paper clip is there and the attachment is clearly there in the raw message, but the link to get the attachment is not there.

We get PDF attachments fine from everybody else, but not from this one person. We tested having the person email the attachments to an AOL email account, and it works fine.

It also seems to work if we use Thunderbird as opposed to the web client...

Any advice??

Jared

[dkarp]

This is probably a case of the sender using AppleMail to compose the message and the PDF being tagged as "Content-Disposition: inline". We're actively working on this right now.

You could attach a copy of one of these messages to a post to make sure...

[jrich]

That doesn't seem to be the problem...

Here is one of the emails... I didn't include the entire encoded PDF for obvious reasons... and I changed the domain names and such for privacy...

Also, the sender appears to be using SAP R/3 Internet Mail Gateway to send the attachment...

Received: from localhost (localhost.localdomain [127.0.0.1])
	by mail.fakedomain.com (Postfix) with ESMTP id B649B3685B9
	for <janedoe@fakedomain.com>; Mon, 11 Jun 2007 15:41:27 -0400 (EDT)
X-DSPAM-Result: Innocent
X-DSPAM-Processed: Mon Jun 11 15:41:25 2007
X-DSPAM-Confidence: 0.9997
X-DSPAM-Probability: 0.0000
X-DSPAM-Signature: 466da56560172145363081
X-DSPAM-Factors: 27,
X-Virus-Scanned: amavisd-new at 
X-Spam-Score: -1.115
X-Spam-Level: 
X-Spam-Status: No, score=-1.115 tagged_above=-10 required=3 tests=[AWL=-0.724,
	BAYES_00=-2.599, DSPAM_HAM=-0.1, EMPTY_MESSAGE=2.308]
Received: from mail.fakedomain.com ([127.0.0.1])
	by localhost (mail.fakedomain.com [127.0.0.1]) (amavisd-new, port 10024)
	with ESMTP id r2Mo6K9gUg1o for <janedoe@fakedomain.com>;
	Mon, 11 Jun 2007 15:41:25 -0400 (EDT)
Received: from fakedomain.com (proxy.fakedomain.com [192.168.201.1])
	by mail.fakedomain.com (Postfix) with ESMTP id 63E183685B8
	for <janedoe@fakedomain.COM>; Mon, 11 Jun 2007 15:41:25 -0400 (EDT)
Received-SPF: none (proxy.fakedomain.com: 00.000.00.000 is neither permitted nor denied by domain of fakesender.com) client-ip=00.000.00.000; envelope-from=john.doe@fakesender.com; helo=sfwcr01s.fakethistoo.com;
Received: from ns1.fakethistoo.com ([00.000.00.000] helo=sfwcr01s.fakethistoo.com)
	by proxy.fakedomain.com with esmtp (Exim 4.43)
	id 1HxplU-0002cX-Du
	for janedoe@fakedomain.COM; Mon, 11 Jun 2007 15:41:25 -0400
Date: Mon, 11 Jun 2007 14:41:23 -0500
X-Authentication-Warning: sr3a04px.fakethistoo.com: rp0adm set sender to john.doe@fakesender.com using -f
To: janedoe@fakedomain.COM
From: "JOHN DOE" <john.doe@fakesender.com>
Message-Id: <200706111941.l5BJfN2C013050@sfwcr01s.fakethistoo.com>
Mime-Version: 1.0
X-Mailer: SAP R/3 Internet Mail Gateway 4.6D12
Subject: Attached...
Content-Type: APPLICATION/PDF;
 Name="Fakename.PDF"
Content-Transfer-Encoding: BASE64

JVBERi0xLjMNCiXi48/TDQoyIDAgb2JqDQo8PA0KL1R5cGUgL1hPYmplY3QNCi9TdWJ0eXBlIC9J
bWFnZQ0KL0xlbmd0aCAzIDAgUg0KL0ZpbHRlciAvQVNDSUk4NURlY29kZQ0KL05hbWUgLzAwMDAy
DQovV2lkdGggMTE2Nw0KL0hlaWdodCA0NjUNCi9CaXRzUGVyQ29tcG9uZW50IDENCi9JbWFnZU1h
c2sgdHJ1ZQ0KPj4NCnN0cmVhbQ0KczhXLSFzOFctIXM4Vy0hczhXLSFzOFctIXM4Vy0hczhXLSFz
OFctIXM4Vy0hczhXLSFzOFctIXM4Vy0hczhXLSFzOFctIXM4Vy0hczhXLSENCnM4Vy0hczhXLSFz

[dkarp]

In the absence of a Content-Disposition header, the top MIME part defaults to "inline" disposition. Since PDFs aren't displayable inline, you're seeing bug 7271 in action. We're actively working on this.