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Thread: Temporary message delivery failure

  1. #1
    goetzi is offline Project Contributor
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    Default Temporary message delivery failure

    Hi,

    since 3 days I have sometimes the following error for a few hours... all incoming mails are "blocked" then:

    Code:
    Nov 29 17:50:01 zimbra zimbramon[19900]: 19900:info: 2005-11-29 17:50:01, QUEUE: 7466 5
    Nov 29 17:50:13 zimbra zimbramon[19904]: 19904:info: 2005-11-29 17:50:01, STATUS: zimbra.*my domain*.de: antispam: Running
    Nov 29 17:50:13 zimbra zimbramon[19904]: 19904:info: 2005-11-29 17:50:01, STATUS: zimbra.*my domain*.de: antivirus: Running
    Nov 29 17:50:13 zimbra zimbramon[19904]: 19904:info: 2005-11-29 17:50:01, STATUS: zimbra.*my domain*.de: ldap: Running
    Nov 29 17:50:13 zimbra zimbramon[19904]: 19904:info: 2005-11-29 17:50:01, STATUS: zimbra.*my domain*.de: logger: Running
    Nov 29 17:50:13 zimbra zimbramon[19904]: 19904:info: 2005-11-29 17:50:01, STATUS: zimbra.*my domain*.de: mailbox: Running
    Nov 29 17:50:13 zimbra zimbramon[19904]: 19904:info: 2005-11-29 17:50:01, STATUS: zimbra.*my domain*.de: mta: Running
    Nov 29 17:50:13 zimbra zimbramon[19904]: 19904:info: 2005-11-29 17:50:01, STATUS: zimbra.*my domain*.de: snmp: Running
    Nov 29 17:50:13 zimbra zimbramon[19904]: 19904:info: 2005-11-29 17:50:01, STATUS: zimbra.*my domain*.de: spell: Running
    Nov 29 17:50:13 zimbra zimbramon[19904]: 19904:info: 2005-11-29 17:50:01, DISK: zimbra.*my domain*.de: dev: /dev/ida/c0d0p3, mp: /, tot: 16139, avail: 11952
    Nov 29 17:50:13 zimbra zimbramon[19904]: 19904:info: 2005-11-29 17:50:01, DISK: zimbra.*my domain*.de: dev: /dev/ida/c0d0p1, mp: /boot, tot: 97, avail: 81
    Nov 29 17:50:21 zimbra postfix/qmgr[22811]: 76FDCC6D41: from=<SRS0=4M74=ZZ=3ai.net=mail@gmx.at>, size=1528702, nrcpt=1 (queue active)
    Nov 29 17:50:21 zimbra postfix/qmgr[22811]: 849DAC6D44: from=<SRS0=GeeA=Z4=3ai.net=mail@gmx.at>, size=1529043, nrcpt=1 (queue active)
    Nov 29 17:50:24 zimbra postfix/lmtp[20122]: 849DAC6D44: to=<michael@*my domain*.de>, relay=zimbra.*my domain*.de[192.168.0.15], delay=3272, status=deferred (host zimbra.*my domain*.de[192.168.0.15] said: 451 4.0.0 Temporary message delivery failure try again (in reply to end of DATA command))
    Nov 29 17:50:24 zimbra postfix/lmtp[20121]: 76FDCC6D41: to=<michael@*my domain*.de>, relay=zimbra.*my domain*.de[192.168.0.15], delay=262478, status=deferred (host zimbra.*my domain*.de[192.168.0.15] said: 451 4.0.0 Temporary message delivery failure try again (in reply to end of DATA command))
    What could this be?

  2. #2
    marcmac is offline Expert Member
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    Default backups?

    Are you running scheduled backups? (zmschedulebackup with no arguments will dump the backup schedule). Backups put accounts into maintenance mode, which will cause a temporary delivery failure.

    Is there anything else in the logs around this time? What about /opt/zimbra/log/zimbra.log or /opt/zimbra/tomcat/logs/catalina.out?

    If nothing there - comment out the "loglevel 0" line in /opt/zimbra/conf/slapd.conf and restart ldap - ldap may log something the next time it occurs.

  3. #3
    Daryl Jones is offline Member
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    I'm having a similar, but slightly different problem. 'mailq' reports that postfix has several messages queued for local delivery. Backups were not running during the time that these messages were received. Most messages are received and delivered without a problem.

    Code:
    4490129506B8   883537 Mon Dec 12 19:18:45  johnxx@inreach.com
    (host z1.sfo2.xxxx.com[209.xx.xx.xx] said: 451 4.0.0 Temporary message delivery failure try again (in reply to end of DATA command))
    dan@xxxxx.com

  4. #4
    goetzi is offline Project Contributor
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    Are you running scheduled backups? (zmschedulebackup with no arguments will dump the backup schedule). Backups put accounts into maintenance mode, which will cause a temporary delivery failure.
    Not as I know
    Never did something with scheduled backups, so if Zimbra doesn't do it automatically: No.

    Is there anything else in the logs around this time? What about /opt/zimbra/log/zimbra.log or /opt/zimbra/tomcat/logs/catalina.out?
    In /opt/zimbra/log/zimbra.log there is nothing else and /opt/zimbra/tomcat/logs/catalina.out is completely empty.

    If nothing there - comment out the "loglevel 0" line in /opt/zimbra/conf/slapd.conf and restart ldap - ldap may log something the next time it occurs.
    Does LDAP have an own log or will this entries be in /opt/zimbra/log/zimbra.log?

    Edit: There IS an error once befor this other errors occur (don't know if it has something to do with my problem):
    Code:
    Dec 13 08:40:10 zimbra postfix/smtpd[28791]: connect from unknown[219.133.246.141]
    Dec 13 08:40:13 zimbra postfix/smtpd[28791]: NOQUEUE: reject: RCPT from unknown[219.133.246.141]: 504 <62.2.100.203>: Helo command rejected: need fully-qualified hostname; from=<dfvdfbzsega@pamil.com> to=<popogigi1975@yahoo.com.tw> proto=SMTP helo=<62.2.100.203>
    I give you a part of my zimbra.log, maybe you see other things I didn't recognise.
    As you can see, most time it is NOT working. Very nasty
    Attached Files Attached Files
    Last edited by goetzi; 12-13-2005 at 01:31 AM.

  5. #5
    KevinH's Avatar
    KevinH is offline Expert Member
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    Can you try a "zmprov ga michael@glatter-goetz.de" this should dump all the user attrs.
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

  6. #6
    Daryl Jones is offline Member
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    My problem appears to be related mostly to two user accounts. What should I be looking for in the output of 'zmprov ga username@domain.com'?

    Also, this doesn't appear to be a temporary failure, as the mailq message indicates. The same messages are still in the Postfix deferred queue as yesterday, plus a few more of them.

  7. #7
    goetzi is offline Project Contributor
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    Can you try a "zmprov ga michael@glatter-goetz.de" this should dump all the user attrs.
    Code:
    [zimbra@zimbra ~]$ zmprov ga michael@glatter-goetz.de
    # name michael@glatter-goetz.de
    cn: michael
    displayName: Michael Glatter-Götz
    givenName: Michael
    mail: michael@glatter-goetz.de
    mail: michaelg.g@glatter-goetz.de
    objectClass: organizationalPerson
    objectClass: zimbraAccount
    objectClass: amavisAccount
    sn: Glatter-Götz
    uid: michael
    userPassword: {SSHA}xxxxxxxxxxxxxxxxxxxxxxxxxxxz/A
    zimbraAccountStatus: active
    zimbraAdminAuthTokenLifetime: 12h
    zimbraAttachmentsBlocked: FALSE
    zimbraAttachmentsIndexingEnabled: TRUE
    zimbraAttachmentsViewInHtmlOnly: FALSE
    zimbraAuthTokenLifetime: 4h
    zimbraCOSId: e00428a1-0c00-11d9-836a-000d93afea2a
    zimbraContactMaxNumEntries: 0
    zimbraFeatureAdvancedSearchEnabled: TRUE
    zimbraFeatureCalendarEnabled: TRUE
    zimbraFeatureChangePasswordEnabled: TRUE
    zimbraFeatureContactsEnabled: TRUE
    zimbraFeatureConversationsEnabled: TRUE
    zimbraFeatureFiltersEnabled: TRUE
    zimbraFeatureGalEnabled: TRUE
    zimbraFeatureHtmlComposeEnabled: TRUE
    zimbraFeatureInitialSearchPreferenceEnabled: TRUE
    zimbraFeatureSavedSearchesEnabled: TRUE
    zimbraFeatureTaggingEnabled: TRUE
    zimbraId: 3469abe4-5b76-11da-b235-3bfc4af89311
    zimbraImapEnabled: TRUE
    zimbraLastLogonTimestamp: 20051206205545Z
    zimbraMailAlias: michaelg.g@glatter-goetz.de
    zimbraMailDeliveryAddress: michael@glatter-goetz.de
    zimbraMailHost: zimbra.glatter-goetz.de
    zimbraMailIdleSessionTimeout: 0
    zimbraMailMessageLifetime: 0
    zimbraMailMinPollingInterval: 2m
    zimbraMailQuota: 0
    zimbraMailSpamLifetime: 30d
    zimbraMailStatus: enabled
    zimbraMailTransport: lmtp:zimbra.glatter-goetz.de:7025
    zimbraMailTrashLifetime: 30d
    zimbraNewMailNotificationBody: New message received at ${RECIPIENT_ADDRESS}.${NEWLINE}Sender: ${SENDER_ADDRESS}${NEWLINE}Subject: ${SUBJECT}
    zimbraNewMailNotificationFrom: Postmaster <postmaster@${RECIPIENT_DOMAIN}>
    zimbraNewMailNotificationSubject: New message received at ${RECIPIENT_ADDRESS}
    zimbraPasswordEnforceHistory: 0
    zimbraPasswordLocked: FALSE
    zimbraPasswordMaxAge: 0
    zimbraPasswordMaxLength: 64
    zimbraPasswordMinAge: 0
    zimbraPasswordMinLength: 6
    zimbraPasswordModifiedTime: 20051122181044Z
    zimbraPop3Enabled: TRUE
    zimbraPrefAutoAddAddressEnabled: FALSE
    zimbraPrefCalendarAlwaysShowMiniCal: TRUE
    zimbraPrefCalendarFirstDayOfWeek: 1
    zimbraPrefCalendarInitialView: week
    zimbraPrefCalendarNotifyDelegatedChanges: FALSE
    zimbraPrefCalendarUseQuickAdd: TRUE
    zimbraPrefComposeFormat: text
    zimbraPrefComposeInNewWindow: FALSE
    zimbraPrefContactsInitialView: list
    zimbraPrefContactsPerPage: 100
    zimbraPrefDedupeMessagesSentToSelf: dedupeNone
    zimbraPrefForwardIncludeOriginalText: includeBody
    zimbraPrefForwardReplyInOriginalFormat: FALSE
    zimbraPrefForwardReplyPrefixChar: >
    zimbraPrefGroupMailBy: conversation
    zimbraPrefHtmlEditorDefaultFontColor: #000000
    zimbraPrefHtmlEditorDefaultFontFamily: Arial
    zimbraPrefHtmlEditorDefaultFontSize: 12pt
    zimbraPrefImapSearchFoldersEnabled: TRUE
    zimbraPrefIncludeSpamInSearch: FALSE
    zimbraPrefIncludeTrashInSearch: FALSE
    zimbraPrefMailInitialSearch: in:inbox
    zimbraPrefMailItemsPerPage: 100
    zimbraPrefMailPollingInterval: 5m
    zimbraPrefMailSignatureStyle: outlook
    zimbraPrefMessageViewHtmlPreferred: TRUE
    zimbraPrefReplyIncludeOriginalText: includeBody
    zimbraPrefSaveToSent: TRUE
    zimbraPrefSentMailFolder: sent
    zimbraPrefShowFragments: FALSE
    zimbraPrefShowSearchString: FALSE
    zimbraPrefTimeZoneId: (GMT+01.00) Amsterdam / Berlin / Bern / Rome / Stockholm / Vienna
    zimbraPrefUseKeyboardShortcuts: FALSE
    zimbraPrefUseTimeZoneListInCalendar: FALSE
    Maybe the german umlaut in my name () is the problem?
    Last edited by goetzi; 12-13-2005 at 10:46 AM.

  8. #8
    KevinH's Avatar
    KevinH is offline Expert Member
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    Quote Originally Posted by goetzi
    Maybe the german umlaut in my name () is the problem?
    Maybe. Have you ever recieved mail at this account? Do any other mail accounts work?
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

  9. #9
    KevinH's Avatar
    KevinH is offline Expert Member
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    Quote Originally Posted by Daryl Jones
    My problem appears to be related mostly to two user accounts. What should I be looking for in the output of 'zmprov ga username@domain.com'?

    Also, this doesn't appear to be a temporary failure, as the mailq message indicates. The same messages are still in the Postfix deferred queue as yesterday, plus a few more of them.

    Basically that the accounts are active, have plenty of quota (or unlimited). Maybe as Michael points out it's due to some special chars in the name but I doubt this.

    Can those user's send a message to themselves? Do those user's use IMAP(another thread on how certian IMAP clients may deadlock the server)? Does a restart of tomcat and postqueue -f allow the queue to clear. If a tomcat restart clears it then the next time it happens please get a thread dump of tomcat "kill -QUIT <tomcat pid>". Then zip and attach the thread dump to a post from /opt/zimbra/tomcat/logs/catalina.out


    You also may want to look in catalina.out for exceptions on those accounts related to mail/LMTP delivery.
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

  10. #10
    Daryl Jones is offline Member
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    The users can send messages to themselves from the web interface. I didn't have them try from an IMAP client.

    Restarting tomcat followed by postqueue -f did not cause the messages to be delivered, however it did cause postfix to attempt delivery. There are currently 12 messages in the deferred queue. Here is a log entry when postfix attempted delivery after the postqueue -f.

    Code:
    Dec 13 12:15:29 z1 postfix/lmtp[3548]: 04E2929506B6: to=<lisa@xxxx.com>, relay=z1.sfo2.xxx.com[209.xxx.xxx.xxx], delay=61745, status=deferred (host z1.sfo2.xxx.com[209.xxx.xxx.xxx] said: 451 4.0.0 Temporary message delivery failure try again (in reply to end of DATA command))

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