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Thread: Mail being delivered multiple times ?

  1. #1
    kechols is offline Senior Member
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    Default Mail being delivered multiple times ?

    I have 1 user that is having every email she gets delivered to her zimbra inbox every minute, even if it's already been received. I've logged into her mailbox, deleted all her mail, and watched the same one I just deleted come back in one minute later. I've deleted the account and re-added it with no change in the problem. I'm running 3.0.1Ga (I know it's old, I've had bad luck with upgrading so far). Has anyone seen anything like this? Know of a way to fix it?

    Thanks,
    Kyle

  2. #2
    kechols is offline Senior Member
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    Seems the problem has cleared itself for the moment....

  3. #3
    Guest6400 is offline Senior Member
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    I have had this happen to one user where they got all emails twice. Then around 2 hours later(possibly a reboot in there too) they were getting 3 of all emails.

    Looking in the web client side the user only had 1 copy of each email.

    Recreated the user's profile and everything worked fine.

    I have no idea what caused this and it hasn't come back again.

  4. #4
    kechols is offline Senior Member
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    Ok, so it's not cleared up, I've managed to get it stopped for about 10 minutes and it started right back... I'm thinking it may be getting hung in the antivirus or antispam queue. Anyone know of any other reason this would happen? I've deleted and recreated the profile, verified it's not an outlook problem, re-indexed the mailbox (with and without the duplicate emails in it). Anyone heard of the antispam process causing a problem like this?

    Thanks,
    Kyle

  5. #5
    raj's Avatar
    raj
    raj is offline Moderator
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    I have seen this behavior in other email systems than Zimbra if the EMAIL CLIENT (i.e outlook) is set to POP the server with small interval (i.e: 1-3 min).

    If this error is on EMAIL CLIENT please make sure your interval to check POP3 server is > 5 min.

    Email client keeps index of emails downloaded, many times if its checking email again before it finished downloading email and these process overlapping you will keep getting the same email again. Actually there is only ONE copy on server.

    Hope this helps..

    Raj

  6. #6
    Guest6400 is offline Senior Member
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    If you're using Outlook check that in the WebUI there isn't duplicates. If there isn't it's a client problem, if there is then it's probably server related.

    You haven't said what client you're using or how the user is getting the mail.

  7. #7
    kechols is offline Senior Member
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    I see it showing up in the web client (zimbra) and her outlook inbox. I even see it when running postque -p |grep email repeatedly showing up (in ~1 minute intervals).
    Last edited by kechols; 06-11-2007 at 10:24 AM.

  8. #8
    kechols is offline Senior Member
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    ok, so I thought the problem was in the AV engine but after disabling it I still see messages looping through the queue and redelivering, here is a sample from one of the few users (i recently found out this is affecting at least 3 -5 users) I know are having this issue.
    Jun 11 08:53:08 mailserv6 amavis[15940]: (15940-03) ESMTP::10024 /opt/zimbra/ama
    visd/tmp/amavis-20070611T085244-15940: <ltarrant@first-american.com> -> <lpattil
    lo@access-bank.com> Received: SIZE=11186 from mailserv6.access-bank.com ([127.0.
    0.1]) by localhost (mailserv6.access-bank.com [127.0.0.1]) (amavisd-new, port 10
    024) with ESMTP id 15940-03 for <lpattillo@access-bank.com>; Mon, 11 Jun 2007 08
    :53:08 -0500 (CDT)
    Jun 11 08:53:08 mailserv6 amavis[15940]: (15940-03) Checking: ee2MsVVZ1x0Y [192.
    168.4.2] <ltarrant@first-american.com> -> <lpattillo@access-bank.com>
    Jun 11 08:53:09 mailserv6 amavis[15940]: (15940-03) FWD via SMTP: <ltarrant@firs
    t-american.com> -> <lpattillo@access-bank.com>, 250 2.6.0 Ok, id=15940-03, from
    MTA([127.0.0.1]:10025): 250 Ok: queued as AF2E43355CA
    Jun 11 08:53:09 mailserv6 amavis[15940]: (15940-03) Passed CLEAN, LOCAL [192.168
    .4.2] [192.168.4.2] <ltarrant@first-american.com> -> <lpattillo@access-bank.com>
    , Message-ID: <013c01c7ac30$0bf96590$1bad000a@PELLCITY26>, mail_id: ee2MsVVZ1x0Y
    , Hits: -, 703 ms
    Jun 11 08:57:58 mailserv6 amavis[17076]: (17076-09) ESMTP::10024 /opt/zimbra/ama
    visd/tmp/amavis-20070611T085657-17076: <lpattillo@access-bank.com> -> <ltarrant@
    access-bank.com> Received: SIZE=13050 from mailserv6.access-bank.com ([127.0.0.1
    ]) by localhost (mailserv6.access-bank.com [127.0.0.1]) (amavisd-new, port 10024
    ) with ESMTP id 17076-09 for <ltarrant@access-bank.com>; Mon, 11 Jun 2007 08:57:
    58 -0500 (CDT)
    Jun 11 08:57:58 mailserv6 amavis[17076]: (17076-09) Checking: nXtfVVOjAi7f [192.
    168.4.2] <lpattillo@access-bank.com> -> <ltarrant@access-bank.com>
    Jun 11 08:57:58 mailserv6 amavis[17076]: (17076-09) FWD via SMTP: <lpattillo@acc
    ess-bank.com> -> <ltarrant@access-bank.com>, 250 2.6.0 Ok, id=17076-09, from MTA
    ([127.0.0.1]:10025): 250 Ok: queued as C5CB93355C4
    Jun 11 08:57:58 mailserv6 amavis[17076]: (17076-09) Passed CLEAN, LOCAL [192.168
    .4.2] [192.168.4.2] <lpattillo@access-bank.com> -> <ltarrant@access-bank.com>, M
    essage-ID: <001801c7ac30$6bdcab20$8004000a@AccessBank.com>, mail_id: nXtfVVOjAi7
    f, Hits: -, 228 ms
    Jun 11 09:02:42 mailserv6 amavis[20478]: (20478-07-2) ESMTP::10024 /opt/zimbra/a
    mavisd/tmp/amavis-20070611T090138-20478: <ltarrant@first-american.com> -> <lpatt
    illo@access-bank.com> Received: SIZE=14825 from mailserv6.access-bank.com ([127.
    0.0.1]) by localhost (mailserv6.access-bank.com [127.0.0.1]) (amavisd-new, port
    10024) with ESMTP id 20478-07-2 for <lpattillo@access-bank.com>; Mon, 11 Jun 200
    7 09:02:42 -0500 (CDT)
    Jun 11 09:02:42 mailserv6 amavis[20478]: (20478-07-2) Checking: zGZXuLJNulny [19
    2.168.4.2] <ltarrant@first-american.com> -> <lpattillo@access-bank.com>
    Jun 11 09:02:42 mailserv6 amavis[20478]: (20478-07-2) FWD via SMTP: <ltarrant@fi
    rst-american.com> -> <lpattillo@access-bank.com>, 250 2.6.0 Ok, id=20478-07-2, f
    rom MTA([127.0.0.1]:10025): 250 Ok: queued as 529FA3355DE
    Jun 11 09:02:42 mailserv6 amavis[20478]: (20478-07-2) Passed CLEAN, LOCAL [192.1
    68.4.2] [192.168.4.2] <ltarrant@first-american.com> -> <lpattillo@access-bank.co
    m>, Message-ID: <015001c7ac31$3b530520$1bad000a@PELLCITY26>, mail_id: zGZXuLJNul
    ny, Hits: -, 596 ms
    Jun 11 09:09:19 mailserv6 amavis[28212]: (28212-01) ESMTP::10024 /opt/zimbra/ama
    visd/tmp/amavis-20070611T090919-28212: <lpattillo@access-bank.com> -> <ltarrant@
    access-bank.com> Received: SIZE=16799 from mailserv6.access-bank.com ([127.0.0.1
    ]) by localhost (mailserv6.access-bank.com [127.0.0.1]) (amavisd-new, port 10024
    ) with ESMTP id 28212-01 for <ltarrant@access-bank.com>; Mon, 11 Jun 2007 09:09:
    19 -0500 (CDT)
    Jun 11 09:09:19 mailserv6 amavis[28212]: (28212-01) Checking: AvEOBkGbqcIw [192.
    168.4.2] <lpattillo@access-bank.com> -> <ltarrant@access-bank.com>
    Jun 11 09:09:19 mailserv6 amavis[28212]: (28212-01) FWD via SMTP: <lpattillo@acc
    ess-bank.com> -> <ltarrant@access-bank.com>, 250 2.6.0 Ok, id=28212-01, from MTA
    ([127.0.0.1]:10025): 250 Ok: queued as 7CD733355D3
    Jun 11 09:09:19 mailserv6 amavis[28212]: (28212-01) Passed CLEAN, LOCAL [192.168
    .4.2] [192.168.4.2] <lpattillo@access-bank.com> -> <ltarrant@access-bank.com>, M
    essage-ID: <002601c7ac31$f7840d70$8004000a@AccessBank.com>, mail_id: AvEOBkGbqcI
    w, Hits: -, 482 ms
    Keep in mind this user is receiving the same 3 or 4 emails over 100 times in less than an hour...
    Thanks,
    Kyle
    Last edited by kechols; 06-11-2007 at 11:53 AM.

  9. #9
    kechols is offline Senior Member
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    Quote Originally Posted by canmike View Post
    If you're using Outlook check that in the WebUI there isn't duplicates. If there isn't it's a client problem, if there is then it's probably server related.

    You haven't said what client you're using or how the user is getting the mail.
    My users use Outlook, I've checked through the webmail interface and see the multiple emails showing up there as well. This isn't a client problem, as I see the emails being delivered repeatedly in the logs and the webmail interface. Does anyone know any reason this would happen?

    Thanks,
    Kyle

  10. #10
    kechols is offline Senior Member
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    I was digging around and found about 400 directories in /opt/zimbra/amavis/tmp
    is this where amavis stores (or gets) it's que? If so, would it be safe to delete the sub-directores ?

    I did some more googling on amavis and found this link
    freespamfilter.org :: View topic - problem with redhat 9 setup
    which seems to be a similar problem, but before i delete 400 directories I want to be sure I'm not doing more harm than good...


    Thanks,

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