Manage Mail Queues failing

[tbenoit]

We just installed the Network Edition Demo and like what we're experiencing thus far.

We are running Zimbra v4.5.5 on RHEL4 64-bit

We have hit a bit of an issue, though. When we click "Manage Mail Queues", we get the following error:

Message:  system failure: exception during auth {RemoteManager: mail.mydomain.com->zimbra@mail.mydomain.com:32}
Error code:  service.FAILURE
Method:  ZmCsfeCommand.prototype.invoke
Details:soap:Receiver

I've run through the other posts (this one is where it shows to change the SSH Port: New Queue Monitoring Feature - Zimbra - Forums), but haven't been able to get this working. The Port is correct above and I did run the following commands in this order:

zmprov ms mail.mydomain.com zimbraRemoteManagementPort 32
zmprov gas -v
tomcat restart
 
* Tested again here but it failed *
 
zmsshkeygen
zmupdateauthkeys
tomcat restart

Unfortunately, we still have this issue.

Any assistance is appreciated.

[jholder]

Can we get a stack trace from /opt/zimbra/log/mailbox.log when it fails?

[tbenoit]

Sure thing (assuming this is what you're looking for).

The following showed up in the specified log file when I clicked "Manage Mail Queues":

2007-06-08 23:47:27,303 INFO  [http-7071-Processor50] [ua=ZimbraWebClient - IE7 (Win);ip=75.52.208.94;name=admin@mail1.mydomain.com;] SoapEngine - handler exception
com.zimbra.common.service.ServiceException: scan server=mail1.mydomain.com queue=deferred
        at com.zimbra.common.service.ServiceException.ALREADY_IN_PROGRESS(ServiceException.java:234)
        at com.zimbra.cs.rmgmt.RemoteMailQueue.startScan(RemoteMailQueue.java:259)
        at com.zimbra.cs.rmgmt.RemoteMailQueue.getRemoteMailQueue(RemoteMailQueue.java:78)
        at com.zimbra.cs.service.admin.GetMailQueue.handle(GetMailQueue.java:75)
        at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:270)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:168)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:90)
        at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:223)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
        at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:162)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
        at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:541)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
        at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:667)
        at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
        at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
        at java.lang.Thread.run(Thread.java:595)
2007-06-08 23:47:27,403 INFO  [http-7071-Processor49] [ua=ZimbraWebClient - IE7 (Win);ip=75.52.208.94;name=admin@mail1.mydomain.com;] SoapEngine - handler exception
com.zimbra.common.service.ServiceException: system failure: exception during auth {RemoteManager: mail1.mydomain.com->zimbra@mail1.mydomain.com:32}
        at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:175)
        at com.zimbra.cs.rmgmt.RemoteManager.getSession(RemoteManager.java:197)
        at com.zimbra.cs.rmgmt.RemoteManager.execute(RemoteManager.java:134)
        at com.zimbra.cs.service.admin.GetMailQueueInfo.handle(GetMailQueueInfo.java:56)
        at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:270)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:168)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:90)
        at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:223)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
        at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:162)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
        at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:541)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
        at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:667)
        at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
        at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
        at java.lang.Thread.run(Thread.java:595)
Caused by: java.io.IOException: auth failed
        at com.zimbra.cs.rmgmt.RemoteManager.getSession(RemoteManager.java:190)
        ... 24 more

Thanks for your help. We do appreciate it.

[tbenoit]

Continued searching and browsing sometimes pays off

A wiki post assisted: Mail Queue Monitoring - ZimbraWiki

In short: The zimbra user account was locked