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Thread: Incorrect unread email count for folder

  1. #1
    kristian.penno is offline Active Member
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    Default Incorrect unread email count for folder

    In the web client, one of my uses has an unread email count of 1 for their drafts folder.
    When the folder is selected, there are no emails in the folder.
    Thunderbird shows there are no unread emails in the folder.

    I don't know where to start looking for this one.

    Kristian

  2. #2
    jholder's Avatar
    jholder is offline Former Zimbran
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    Hi Kristian-
    Welcome to the Zimbra Forums!

    Have you tried right clicking on the folder and choosing "Mark all as Read"?
    You can also search to make sure that the user doesn't have an unread message by searching for "is:unread".

    If all else fails, try reloading the webclient and clear the cache.

    john

  3. #3
    kristian.penno is offline Active Member
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    That was my first instinct, but because the folder is empty, the "Mark all as read" is not available.

    KP

  4. #4
    kristian.penno is offline Active Member
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    Sorry, I should have stated, I've tried all of the above.
    The problem persists across reloads and across different browsers (IE, and firefox).
    It seems to be an issue on the server or in the interaction between the web client and the server.

    KP

  5. #5
    jholder's Avatar
    jholder is offline Former Zimbran
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    Try a
    Code:
    su - zimbra
    mysql.server stop
    mysql.server start

  6. #6
    kristian.penno is offline Active Member
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    just restarted mysql, no change.

    KP

  7. #7
    jholder's Avatar
    jholder is offline Former Zimbran
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    Let's try this
    Place a message in the folder, mark it as unread, then right click on the folder, and choose mark all as read.

  8. #8
    kristian.penno is offline Active Member
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    tried that also.
    it seems that the unread count on the drafts folder displays the number of messages in that folder, not just those that are marked unread.
    so the scenario now is with one actual message in the folder, the count shows 2 regardless of the 'read' state of the message.
    if i delete the message, the count returns to 1.

    KP

  9. #9
    dkarp is offline Zimbra Employee
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    The "unread" count on the Drafts folder is the number of messages in the folder, not the number of drafts. If' you've been using an IMAP client to compose drafts, you may run into bug 2712. To fix this, just close your IMAP client.
    Bugzilla - Wiki - Downloads - Before posting... Search!

  10. #10
    kristian.penno is offline Active Member
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    I don't believe this is an instance of bug2712.
    Niether Thunderbird nor the web client show any emails in the drafts folder.
    But the webclient does display a count of 1 next to the drafts folder in the folder tree.

    KP

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