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Thread: E-mail not delivered notifications (bounced and deffered)

  1. #1
    tilinhonh is offline Intermediate Member
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    Default E-mail not delivered notifications (bounced and deffered)

    Hi

    I work for a company which has zimbra server. We have had several problems of e-mails not delivered (both bounced and deferred). I'd like to know if there is some way to set a not delivered e-mail notification for both, administrator and sender and for both deferred and bounced.

    I'm told the deferred emails wait for 4 days until being bounced. I would like to be notified right after the email is deferred, cause 4 days later is too late.

    I am not the actually zimbra administrator, but i have to make the bridge between the company i work for and the zimbra administrator to save time and money .

    Of course I can read the log, but it takes too much time.


    Linux version 2.6.5-7.97-smp gcc version 3.3.3 (SuSE Linux)
    (I dont know how to see Zimbra version)


    P.S.: Sorry about my bad english.

    Thanks in Advance

  2. #2
    mmorse's Avatar
    mmorse is offline Moderator
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    When you say log I don't know if you mean the specific deferred log:
    "The reasons for the delivery failures is documented in a file in the deferred queue."
    Your best bet might be using a script to scan that deferred queue log for changes/additions.

    The whole point of a deferred queue is because sometimes systems at the other receiving end are down for a transient transmission reason (ie: it might succeed later), so the message is placed a queue.
    You can shorten the days it retries if you want, but a 3-4day queue is common in most mta's incase a server is down for weekend maintenance, power outage etc.

    Might want to examine why those messages aren't getting through...are they being improperly addressed, communication errors etc.

  3. #3
    tilinhonh is offline Intermediate Member
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    I see. The log I've seen is /var/log/zimbra.log. What is the deferred log?

    Quote Originally Posted by mmorse View Post
    Might want to examine why those messages aren't getting through...are they being improperly addressed, communication errors etc.
    That would be the very next step.

  4. #4
    mmorse's Avatar
    mmorse is offline Moderator
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    maybe look in /opt/zimbra/postfix/spool/deferred or defer?
    I just saw that in here: http://www.zimbra.com/docs/os/latest...6_MTA.6.1.html

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