Temporary message delivery failure

[atstoddard]

I followed the process and that seems to have cured it.

Interesting that I didn't have this problem before upgrading to 5.0.2.

A. T. Stoddard

[mjp]

Had the same problems, and could cure it for most cases with this wiki entry.

BUT I have still problems with .dwg files inside .zip archives. They seem to be application/octet-stream encoded: (ParsedMessage - Parse error on MIME part 4 (application/octet-stream)

I added the zip extension to the ldap entry for application/octet-stream, like in the wiki example, but convertd still crashes...

any thoughts... ?

tia, mjp

[chapman_164]

When I run

ldapsearch -x -h `zmhostname` -D uid=zimbra,cn=admins,cn=zimbra -W "objectclass=zimbraMimeEntry"

I get the following output. This has taken care of my problems. Are you sure you have all of the potential mime types covered? I have application/octet-stream, application/x-zip-compressed, and application/zip for .zip files and application/acad and application/octet-stream for .dwg files.

# extended LDIF
#
# LDAPv3
# base <> with scope subtree
# filter: objectclass=zimbraMimeEntry
# requesting: ALL
#

# message/rfc822, mime, config, zimbra
dn: cn=message/rfc822,cn=mime,cn=config,cn=zimbra
zimbraMimeType: message/rfc822
cn: message/rfc822
objectClass: zimbraMimeEntry
zimbraMimeIndexingEnabled: TRUE
zimbraMimeHandlerClass: MessageRFC822Handler
description: Mail Message

# text/html, mime, config, zimbra
dn: cn=text/html,cn=mime,cn=config,cn=zimbra
zimbraMimeType: text/html
cn: text/html
objectClass: zimbraMimeEntry
zimbraMimeIndexingEnabled: TRUE
zimbraMimeHandlerClass: com.zimbra.cs.mime.handler.TextHtmlHandler
zimbraMimeFileExtension: html
zimbraMimeFileExtension: htm
description: HTML Document

# text/enriched, mime, config, zimbra
dn: cn=text/enriched,cn=mime,cn=config,cn=zimbra
zimbraMimeType: text/enriched
cn: text/enriched
objectClass: zimbraMimeEntry
zimbraMimeIndexingEnabled: TRUE
zimbraMimeHandlerClass: com.zimbra.cs.mime.handler.TextEnrichedHandler
zimbraMimeFileExtension: txe
description: Enriched Text Document

# text/plain, mime, config, zimbra
dn: cn=text/plain,cn=mime,cn=config,cn=zimbra
zimbraMimeType: text/plain
cn: text/plain
objectClass: zimbraMimeEntry
zimbraMimeIndexingEnabled: TRUE
zimbraMimeHandlerClass: com.zimbra.cs.mime.handler.TextPlainHandler
zimbraMimeFileExtension: text
zimbraMimeFileExtension: txt
description: Plain Text Document

# text/calendar, mime, config, zimbra
dn: cn=text/calendar,cn=mime,cn=config,cn=zimbra
zimbraMimeType: text/calendar
cn: text/calendar
objectClass: zimbraMimeEntry
zimbraMimeIndexingEnabled: TRUE
zimbraMimeHandlerClass: TextCalendarHandler
zimbraMimeFileExtension: ics
zimbraMimeFileExtension: vcs
description: iCalendar Document

# all, mime, config, zimbra
dn: cn=all,cn=mime,cn=config,cn=zimbra
zimbraMimeType: all
cn: all
objectClass: zimbraMimeEntry
zimbraMimeIndexingEnabled: TRUE
zimbraMimeHandlerClass: DefaultHandler
zimbraMimeHandlerExtension: convertd
description: All Documents

# unsupported, mime, config, zimbra
dn: cn=unsupported,cn=mime,cn=config,cn=zimbra
cn: unsupported
objectClass: zimbraMimeEntry
zimbraMimeHandlerClass: com.zimbra.cs.mime.handler.UnknownTypeHandler
zimbraMimeIndexingEnabled: FALSE
zimbraMimeType: audio/.*
zimbraMimeType: video/.*
zimbraMimeType: image/.*
zimbraMimeType: application/x-gzip
zimbraMimeType: application/x-stuffit
zimbraMimeType: application/x-shockwave-flash
zimbraMimeType: application/x-tar
zimbraMimeFileExtension: 7z
zimbraMimeFileExtension: aif
zimbraMimeFileExtension: aiff
zimbraMimeFileExtension: asx
zimbraMimeFileExtension: avi
zimbraMimeFileExtension: bmp
zimbraMimeFileExtension: bz
zimbraMimeFileExtension: bz2
zimbraMimeFileExtension: cab
zimbraMimeFileExtension: exe
zimbraMimeFileExtension: gif
zimbraMimeFileExtension: gz
zimbraMimeFileExtension: iso
zimbraMimeFileExtension: jpeg
zimbraMimeFileExtension: jpg
zimbraMimeFileExtension: m4a
zimbraMimeFileExtension: mid
zimbraMimeFileExtension: mov
zimbraMimeFileExtension: mp2
zimbraMimeFileExtension: mp3
zimbraMimeFileExtension: mp4
zimbraMimeFileExtension: mpeg
zimbraMimeFileExtension: mpg
zimbraMimeFileExtension: ogg
zimbraMimeFileExtension: png
zimbraMimeFileExtension: psd
zimbraMimeFileExtension: ra
zimbraMimeFileExtension: rar
zimbraMimeFileExtension: raw
zimbraMimeFileExtension: rpm
zimbraMimeFileExtension: sit
zimbraMimeFileExtension: swf
zimbraMimeFileExtension: tar
zimbraMimeFileExtension: tgz
zimbraMimeFileExtension: tif
zimbraMimeFileExtension: tiff
zimbraMimeFileExtension: wav
zimbraMimeFileExtension: wma
zimbraMimeFileExtension: wmv
zimbraMimeFileExtension: z
zimbraMimePriority: 10
description: Documents not supported by KeyView

# application/acad, mime, config, zimbra
dn: cn=application/acad,cn=mime,cn=config,cn=zimbra
zimbraMimeType: application/acad
cn: application/acad
objectClass: zimbraMimeEntry
zimbraMimeIndexingEnabled: TRUE
zimbraMimeHandlerClass: UnknownTypeHandler
zimbraMimeFileExtension: dwg

# application/octet-stream, mime, config, zimbra
dn: cn=application/octet-stream,cn=mime,cn=config,cn=zimbra
cn: application/octet-stream
objectClass: zimbraMimeEntry
zimbraMimeIndexingEnabled: TRUE
zimbraMimeType: application/octet-stream
zimbraMimeFileExtension: pdf
zimbraMimeFileExtension: dwg
zimbraMimeHandlerClass: UnknownTypeHandler
description: Disabled application/octet-stream extensions

# application/msword, mime, config, zimbra
dn: cn=application/msword,cn=mime,cn=config,cn=zimbra
zimbraMimeType: application/msword
cn: application/msword
objectClass: zimbraMimeEntry
zimbraMimeIndexingEnabled: TRUE
zimbraMimeHandlerClass: UnknownTypeHandler
zimbraMimeFileExtension: doc

# application/x-zip-compressed, mime, config, zimbra
dn: cn=application/x-zip-compressed,cn=mime,cn=config,cn=zimbra
zimbraMimeType: application/x-zip-compressed
cn: application/x-zip-compressed
objectClass: zimbraMimeEntry
zimbraMimeIndexingEnabled: TRUE
zimbraMimeHandlerClass: UnknownTypeHandler
zimbraMimeFileExtension: zip
description: Zip Archive

# application/zip, mime, config, zimbra
dn: cn=application/zip,cn=mime,cn=config,cn=zimbra
zimbraMimeType: application/zip
cn: application/zip
objectClass: zimbraMimeEntry
zimbraMimeIndexingEnabled: TRUE
zimbraMimeHandlerClass: UnknownTypeHandler
zimbraMimeFileExtension: zip
description: Zip Archive

Mike Chapman

[mjp]

thanks, making "zimbraMimeHandlerClass: UnknownTypeHandler" for every possible zip MIME type, resolved the convertd crash problem.

But of course that removed the possibility to view contents of a zip file in ZWC , or search for filenames inside of .zip attachments ... I didn't want that.

To me it seems, this is a bug: If I exclude e.g. .dwg files from being indexed via "zimbraMimeEntry", they are not indexed if they are directly attached. BUT the exception is NOT applied to the same file type inside an archive ?

regards

[chapman_164]

Glad that fixed it (sort of). I agree, this is a bug. It seems to me like the biggest (and perhaps simplest) issue is that turning off indexing doesn't solve this convertd problem - you still have to manually disable it for all of the mime types. Indexing wasn't high on my list of important features anyway so I haven't found the time to file a bug report yet.

Mike Chapman

[atstoddard]

I hadn't run into the problem of a dwg inside a zip. Thanks for pointing this out as I'm sure it would have surfaced soon.

I also agree this is a bug in 5.0.2 that should be corrected in the next release.

A.T.
LSC

[slothrop]

We ran into this issue after upgrading to 5.0.2 x64 from 4.5.10 x32. Disabling indexing for the problem file types fixed the issue.

[mjp]

how did you disable indexing? The way described above?
And did it also fix it for those problem file types in (maybe nested) zip or other archives?

thanks,
mjp

[phoenix]

Originally Posted by mjp

how did you disable indexing? The way described above?
And did it also fix it for those problem file types in (maybe nested) zip or other archives?

Please raise a case with support@zimbra.com for this issue.

[slothrop]

We disabled indexing on zip files with the method described in this thread. We have not had issues with the files inside zip files or any other type of archive. The zip files that were causing the "Temporary message delivery failure" error contained text files, .pcb files, and .dsn (OrCAD) files.