Showing source for attached messages

[ejmcbride]

Sometimes when doing triage on a problem we need to see a message header. If we have messages sent to us as attachments I can view the message source header of the original message in Outlook. I'd like to be able to do the same in the Envoy interface.

Thanks,

Ellie McBride
Amicus, Inc.

[phoenix]

Originally Posted by ejmcbride

I'd like to be able to do the same in the Envoy interface.

What's Envoy? If you mean the Zimbra Web Interface then just right-click on the message and show original.

[ejmcbride]

Whoops...sorry, I meant Zimbra. Right clidking on an email will show the original of the email recieved but not of the attached email and that is what I'm looking for.

[phoenix]

My turn to apologise, I missed the 'attachments' bit. There currently isn't any facility to view the details of an attachment other than just viewing/printing it. You can file an RFE in bugzilla for that feature, you should also raise a case with support and they'll add the details to any bugzilla entry you create.

[ejmcbride]

Thanks Bill. BTW, for anyone who wants to vote for this bug its 16625

[phoenix]

I've changed you bug number to a link, easier for people to find it and vote.

If you raise a support case for this (mention the bug number) you can have the details added to your bug for added 'weight'.

[ejmcbride]

Thanks...it wouldn't let me make a link. (access denied).

I will raise a support request.

[ejmcbride]

I posted an RFE 16625 and now can't access it to find out what happened with it. Any ideas?

[phoenix]

You filed that bug with your support@ email address for your company with limited visibility. So I guess the answer is another question, what id are you logging into bugzilla with?

[ejmcbride]

aha....I since created my own account and stopped using the role account. Thanks.

Ellie