Can't create users/aliases

[voltcraft]

I restored a zimbra backup a week ago and everything works correctly but today the logger crashed for some reason (don't know why, are there any "crash" logs?).

Now I have the problem that I can't create new mailboxes or aliases, if I try to do so I get following error message:

Message:  system failure: unable to create alias: [LDAP: error code 32 - No Such Object]
Error code:  service.FAILURE
Method:  ZmCsfeCommand.prototype.invoke
Details:soap:Receiver

I thought maybe the permissions are wrong but I fixed these by running

chown -R zimbra:zimbra /opt/zimbra
/opt/zimbra/libexec/zmfixperms

Has anybody an idea why I can't create new objects in the ldap directory?


thanks!

[tbullock]

Originally Posted by voltcraft

I thought maybe the permissions are wrong but I fixed these by running

chown -R zimbra:zimbra /opt/zimbra
/opt/zimbra/libexec/zmfixperms

Did you run the zmfixperms as root user? I can't say for sure but I think running chown -R zimbra:zimbra /opt/zimbra may not be a correct procedure.

What version of Zimbra are you running?

[voltcraft]

Yes, I did. I think the permissions must be set correctly after running this command. But this doesn't solve the strange problem...

I ran a reinstallation of zimbra but the problem isn't solved...

Any idea?

Where can I find extended logs? For example why a daemon crashed and so on?

I figured out that only some domains have this strange problem. So I tried to delete the domain and it worked but I'm not able to delete the accounts completly so I can't add the domain again because zimbra says that there is already a domain with this name.

[tbullock]

What version of Zimbra are you running?

[voltcraft]

Currently I run version 4.5.3

If I do following I'll get an error from ldap, is there a way to remove the object completly?

prov> gaa
[] WARN: unable to list all objects
javax.naming.NameNotFoundException: [LDAP: error code 32 - No Such Object]; remaining name 'ou=people,dc=xx,dc=xx'
        at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3010)
        at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2931)
        at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2737)
        at com.sun.jndi.ldap.LdapCtx.searchAux(LdapCtx.java:1808)
        at com.sun.jndi.ldap.LdapCtx.c_search(LdapCtx.java:1731)
        at com.sun.jndi.toolkit.ctx.ComponentDirContext.p_search(ComponentDirContext.java:368)
        at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.search(PartialCompositeDirContext.java:338)
        at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.search(PartialCompositeDirContext.java:321)
        at javax.naming.directory.InitialDirContext.search(InitialDirContext.java:248)
        at com.zimbra.cs.account.ldap.LdapProvisioning.searchObjects(LdapProvisioning.java:939)
        at com.zimbra.cs.account.ldap.LdapProvisioning.getAllAccounts(LdapProvisioning.java:3165)
        at com.zimbra.cs.account.ProvUtil.doGetAllAccounts(ProvUtil.java:715)
        at com.zimbra.cs.account.ProvUtil.doGetAllAccounts(ProvUtil.java:746)
        at com.zimbra.cs.account.ProvUtil.execute(ProvUtil.java:376)
        at com.zimbra.cs.account.ProvUtil.interactive(ProvUtil.java:1387)
        at com.zimbra.cs.account.ProvUtil.main(ProvUtil.java:1452)

[voltcraft]

Is there no way to delete these user accounts? I also tried to copy an account to another domain but now I have duplicated ids, for example one account foo@bar.com and one account with the same id foo@newbar.com. With zimbra it's impossible to remove these accounts.

In my ldap browser I can't see this account but it must exist, any idea how to delete that?

Ldapdelete gives me following error:

ldapdelete -x -D "uid=zimbra,cn=admins,cn=zimbra" -w xxx "uid=user,ou=people,dc=foo,dc=bar"
ldap_delete: Internal (implementation specific) error (80)
additional info: could not locate parent of entry

What should I do to repair the database?

ldapsearch -x -D "uid=zimbra,cn=admins,cn=zimbra" -w xxx-b "uid=user,ou=people,dc=foo,dc=bar"

dn: uid=user,ou=people,dc=foo,dc=bar
zimbraMailTransport: lmtp:mail.xxx.at:7025
givenName: Eva
zimbraMailDeliveryAddress: user@foo.at
sn: Bakalar
userPassword:: e1xxxxxxx
zimbraId: 481ae42b-cd0e-46b4-b11d-4a7dd8eb1bea
displayName: Name
objectClass: organizationalPerson
objectClass: zimbraAccount
objectClass: amavisAccount
uid: user
zimbraPasswordModifiedTime: 20070302163738Z
cn: Name
zimbraMailHost: mail.xxx.at
zimbraLastLogonTimestamp: 20070310212835Z
mail: user@foo.bar
zimbraAccountStatus: closed
zimbraMailStatus: disabled

# search result
search: 2
result: 0 Success

# numResponses: 2
# numEntries: 1

Thanks!