Results 1 to 8 of 8

Thread: Unable to send mail to Hotmail/MSN

  1. #1
    jw3193 is offline Active Member
    Join Date
    Feb 2007
    Location
    Monterey, CA
    Posts
    25
    Rep Power
    8

    Default Unable to send mail to Hotmail/MSN

    I have a new 4.5.3NE install that is working great so far. I'm able to send & receive mail to/from almost anywhere. My problem is that my users can't send mail to hotmail.com and msn.com email addresses. I've found other problems that admins are having that are similar, but not quite the same. The messages don't go into the Junk folder, they don't show up at all. I've checked my logs, and even setup a debug_peer_list with hotmail.com in it. Everything looks good - I see the normal 250 messages, "Sender OK", and finally "status=sent". I thought it might have to do with reverse DNS not being configured, but I had my ISP take care of that a few days ago, and things still aren't working. Today I broke down and contacted M$ support, but they've been less than helpful, having me check filters, junk mail config, etc. on the hotmail side.

    Has anyone experienced this? Any tips or pointers for things I can do?

    Thanks, Justin.

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
    Join Date
    Sep 2005
    Location
    Vannes, France
    Posts
    23,581
    Rep Power
    57

    Default

    Have you looked at the queue status in the admin UI? You can also look in the zimbra logs to see if the mail left your system, if it has then I don't know what to suggest other than it's a problem at the receiving end.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    jw3193 is offline Active Member
    Join Date
    Feb 2007
    Location
    Monterey, CA
    Posts
    25
    Rep Power
    8

    Default

    Sorry, I guess I should have been more clear. There's nothing in the queue, the mail goes out just fine, immediately. The more I investigate, the more it seems the problem is on the M$ side, but it's hard to get them to look at it - I'm still at the low level of support with those guys, so I'm wasting time adding addresses to my safe list, etc. etc.

    Thanks, J.

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
    Join Date
    Sep 2005
    Location
    Vannes, France
    Posts
    23,581
    Rep Power
    57

    Default

    OK, I see. I don't know much (well nothing really) about the service you're using, is there any logs with that or any whitelisting (I guess that's your safelist) facilities? Is it just mail from your Zimbra server that gets 'lost'? Are you on a private IP (i.e. a home user)? Do you have a reverse DNS? AOL is particularly bad at blocking those types of users. I can't send to any AOL account because my ISP doesn't supply 'professional' services even though I have correct DNS etc. etc... they decided that everyone is a spammer.

    Just to see if I have the same problem, I can send you a test email from my zimbra server if you like?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    jw3193 is offline Active Member
    Join Date
    Feb 2007
    Location
    Monterey, CA
    Posts
    25
    Rep Power
    8

    Default

    I don't really know much about the Hotmail service either. I use it for IM, but never check my email there. I manage a ZCS Network Edition server, and one of my users notified me that he was unable to send to @msn.com or @hotmail.com accounts. I thought it might be the reverse DNS problem, but I took care of this over the weekend - had my ISP add the PTR record.

    If you wouldn't mind, I'd like you to test from your server. I'll PM you my hotmail address.

    Thanks again, Justin.

  6. #6
    Rich Graves is offline Outstanding Member
    Join Date
    Jan 2007
    Location
    Minnesota
    Posts
    719
    Rep Power
    9

    Default

    Hotmail does have a tendency to accept mail, then silently delete it.

    This will definitely happen if you have bad SPF records. If you've recently changed your email architecture, you might have forgotten that. Check out your domain at http://www.openspf.org/

    No SPF records isn't necessarily bad. Bad SPF records is *Bad*.

    If you own your IP space, hotmail's SNDS can be helpful. See http://postmaster.live.com/snds/

    As with many Microsoft properties, a Passport account is required.

  7. #7
    wynton is offline Member
    Join Date
    Mar 2007
    Posts
    10
    Rep Power
    8

    Smile Thanks. I got it works.

    Quote Originally Posted by Rich Graves View Post
    Hotmail does have a tendency to accept mail, then silently delete it.

    This will definitely happen if you have bad SPF records. If you've recently changed your email architecture, you might have forgotten that. Check out your domain at http://www.openspf.org/

    No SPF records isn't necessarily bad. Bad SPF records is *Bad*.

    If you own your IP space, hotmail's SNDS can be helpful. See http://postmaster.live.com/snds/

    As with many Microsoft properties, a Passport account is required.
    Follow this instruction:
    This will definitely happen if you have bad SPF records. If you've recently changed your email architecture, you might have forgotten that. Check out your domain at http://www.openspf.org/

    But I lost email sometimes when I send to hotmail account.

  8. #8
    easytouch's Avatar
    easytouch is offline Senior Member
    Join Date
    Nov 2006
    Location
    Vienna, Austria (Europe)
    Posts
    59
    Rep Power
    8

    Post Hotmail Gmx = Check SPF records and Blacklisted IP

    I would check two things:

    - SPF record (as stated above)

    - Check if IP of MailServer is blacklisted

    Goto
    http://www.robtex.com/rbls/
    and enter the IP of your MailServer.

    Overview for DNS settings:
    http://www.dnsreport.com
    http://www.robtex.com

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Replies: 7
    Last Post: 02-03-2011, 07:01 AM
  2. fresh install down may be due to tomcat
    By gon in forum Installation
    Replies: 10
    Last Post: 07-25-2007, 08:09 AM
  3. DynDNS and Zimbra
    By afterwego in forum Installation
    Replies: 30
    Last Post: 04-01-2007, 03:34 PM
  4. Installed OK - Can send but not recieve email
    By gregbazar in forum Installation
    Replies: 3
    Last Post: 11-05-2005, 04:56 PM
  5. Mail not getting to mail boxes
    By ehults in forum Installation
    Replies: 5
    Last Post: 10-31-2005, 09:24 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •