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Thread: admin mail bouncing

  1. #1
    Krishopper is offline Dedicated Member
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    Default admin mail bouncing

    The virus notifications that go to my admin user are being bounced:

    <admin@servername.domain.com>: unknown user: "admin"

    The entire zimbra.log snip is below. admin@servername.domain.com is an alias on my admin@domain.com account. If I manually send email to admin@servername.domain.com, it gets delivered to my admin@domain.com account normally.

    Does anyone have any ideas what may be up?

    Mar 24 05:17:57 infinity postfix/smtpd[10703]: connect from mail4.mc.mpls.visi.com[208.42.156.109]
    Mar 24 05:17:57 infinity postfix/smtpd[10703]: 6A4956F94D8: client=mail4.mc.mpls.visi.com[208.42.156.109]
    Mar 24 05:17:57 infinity postfix/cleanup[17145]: 6A4956F94D8: message-id=<JSCKWBBJZPAUOYDSEHCMV@verizon.net>
    Mar 24 05:17:57 infinity postfix/qmgr[1592]: 6A4956F94D8: from=<service@paypal.com>, size=3947, nrcpt=2 (queue active)
    Mar 24 05:17:57 infinity postfix/smtpd[10703]: disconnect from mail4.mc.mpls.visi.com[208.42.156.109]
    Mar 24 05:17:57 infinity amavis[25017]: (25017-09) ESMTP::10024 /opt/zimbra/amavisd/tmp/amavis-20070324T034052-25017: <service@paypal.com> -> <kristofer@domain.com>,<kristofer@email-backup.domain.com> SIZE=3947 Received: from servername.domain.com ([127.0.0.1]) by localhost (servername.domain.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP; Sat, 24 Mar 2007 05:17:57 -0500 (CDT)
    Mar 24 05:17:57 infinity amavis[25017]: (25017-09) Checking: dEJfmx6vlk3I [208.42.156.109] <service@paypal.com> -> <kristofer@domain.com>,<kristofer@email-backup.domain.com>
    Mar 24 05:17:57 infinity clamd[1611]: /opt/zimbra/amavisd/tmp/amavis-20070324T034052-25017/parts/p001: HTML.Phishing.Bank-485 FOUND\n
    Mar 24 05:17:57 infinity amavis[25017]: (25017-09) local delivery: <> -> <virus-quarantine>, mbx=/opt/zimbra/amavisd/quarantine/virus-dEJfmx6vlk3I
    Mar 24 05:17:58 infinity postfix/smtpd[17149]: connect from localhost[127.0.0.1]
    Mar 24 05:17:58 infinity postfix/trivial-rewrite[28836]: warning: do not list domain servername.domain.com in BOTH mydestination and virtual_mailbox_domains
    Mar 24 05:17:58 infinity postfix/smtpd[17149]: 07B106F94E1: client=localhost[127.0.0.1]
    Mar 24 05:17:58 infinity postfix/cleanup[17145]: 07B106F94E1: message-id=<VAdEJfmx6vlk3I@servername.domain.com>
    Mar 24 05:17:58 infinity postfix/qmgr[1592]: 07B106F94E1: from=<admin@servername.domain.com>, size=3491, nrcpt=1 (queue active)
    Mar 24 05:17:58 infinity postfix/smtpd[17149]: disconnect from localhost[127.0.0.1]
    Mar 24 05:17:58 infinity amavis[25017]: (25017-09) SEND via SMTP: <admin@servername.domain.com> -> <admin@servername.domain.com>, 250 2.6.0 Ok, id=25017-09, from MTA([127.0.0.1]:10025): 250 Ok: queued as 07B106F94E1
    Mar 24 05:17:58 infinity postfix/trivial-rewrite[28836]: warning: do not list domain servername.domain.com in BOTH mydestination and virtual_mailbox_domains
    Mar 24 05:17:58 infinity amavis[25017]: (25017-09) Blocked INFECTED (HTML.Phishing.Bank-485), [208.42.156.109] [215.180.208.232] <service@paypal.com> -> <kristofer@domain.com>,<kristofer@email-backup.domain.com>, quarantine: virus-dEJfmx6vlk3I, Message-ID: <JSCKWBBJZPAUOYDSEHCMV@verizon.net>, mail_id: dEJfmx6vlk3I, Hits: -, 585 ms
    Mar 24 05:17:58 infinity postfix/smtp[17146]: 6A4956F94D8: to=<kristofer@domain.com>, relay=127.0.0.1[127.0.0.1], delay=1, status=sent (254 2.7.0 Ok, discarded, id=25017-09 - VIRUS: HTML.Phishing.Bank-485)
    Mar 24 05:17:58 infinity postfix/smtp[17146]: 6A4956F94D8: to=<kristofer@email-backup.domain.com>, orig_to=<kristofer@domain.com>, relay=127.0.0.1[127.0.0.1], delay=1, status=sent (254 2.7.0 Ok, discarded, id=25017-09 - VIRUS: HTML.Phishing.Bank-485)
    Mar 24 05:17:58 infinity postfix/qmgr[1592]: 6A4956F94D8: removed
    Mar 24 05:17:58 infinity postfix/local[17460]: 07B106F94E1: to=<admin@servername.domain.com>, relay=local, delay=0, status=bounced (unknown user: "admin")
    Mar 24 05:17:58 infinity postfix/cleanup[17145]: 492B26F94E3: message-id=<20070324101758.492B26F94E3@servername.domain.c om>
    Mar 24 05:17:58 infinity postfix/qmgr[1592]: 492B26F94E3: from=<>, size=5240, nrcpt=3 (queue active)
    Mar 24 05:17:58 infinity postfix/qmgr[1592]: 07B106F94E1: removed
    Mar 24 05:17:58 infinity postfix/lmtp[17150]: 492B26F94E3: to=<admin@domain.com>, orig_to=<admin@servername.domain.com>, relay=servername.domain.com[10.10.2.1], delay=0, status=sent (250 2.1.5 OK)
    Mar 24 05:17:58 infinity postfix/lmtp[17150]: 492B26F94E3: to=<kristofer@domain.com>, orig_to=<admin@servername.domain.com>, relay=servername.domain.com[10.10.2.1], delay=0, status=sent (250 2.1.5 OK)
    Mar 24 05:17:58 infinity postfix/lmtp[17150]: 492B26F94E3: to=<kristofer@email-backup.domain.com>, orig_to=<admin@servername.domain.com>, relay=servername.domain.com[10.10.2.1], delay=0, status=sent (250 2.1.5 OK)
    Mar 24 05:17:58 infinity postfix/qmgr[1592]: 492B26F94E3: removed

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Default

    Quote Originally Posted by Krishopper View Post
    <admin@servername.domain.com>: unknown user: "admin"
    That would seem to be the error. You either need to change the account that mail is delivered to or create a domain 'servername.domain.com' and add the alias 'admin@servername.domain.com' to an account you want to receive the mail. Either will work, search the forums for some pointers as this has come up before.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    Krishopper is offline Dedicated Member
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    Default

    I do have a domain created in zimbra called servername.domain.com, and an alias for admin@servername.domain.com is setup as an alias on the admin@domain.com account. Like I said, if I send an actual email message to admin@servername.domain.com, it delivers fine and I can read it in my admin@domain.com mailbox.. however, these virus quarantine notification messages are bouncing with "user unknown".

  4. #4
    jholder's Avatar
    jholder is offline Former Zimbran
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    Is it checked for "Can Accept Mail"?

  5. #5
    Krishopper is offline Dedicated Member
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    Yes, it is.

    zmprov ga admin@domain.com:

    # name admin@domain.com
    cn: admin
    mail: admin@domain.com
    mail: admin@server.domain.com
    objectClass: organizationalPerson
    objectClass: zimbraAccount
    objectClass: amavisAccount
    sn: admin
    uid: admin
    userPassword: VALUE-BLOCKED
    zimbraAccountStatus: active
    zimbraAdminAuthTokenLifetime: 12h
    zimbraAttachmentsBlocked: FALSE
    zimbraAttachmentsIndexingEnabled: TRUE
    zimbraAttachmentsViewInHtmlOnly: FALSE
    zimbraAuthTokenLifetime: 2d
    zimbraAvailableSkin: bare
    zimbraAvailableSkin: froggy
    zimbraAvailableSkin: harvest
    zimbraAvailableSkin: lavender
    zimbraAvailableSkin: rose
    zimbraAvailableSkin: sand
    zimbraAvailableSkin: sky
    zimbraAvailableSkin: steel
    zimbraAvailableSkin: vanilla
    zimbraCOSId: e00428a1-0c00-11d9-836a-000d93afea2a
    zimbraContactMaxNumEntries: 0
    zimbraFeatureAdvancedSearchEnabled: TRUE
    zimbraFeatureCalendarEnabled: TRUE
    zimbraFeatureChangePasswordEnabled: TRUE
    zimbraFeatureContactsEnabled: TRUE
    zimbraFeatureConversationsEnabled: TRUE
    zimbraFeatureFiltersEnabled: TRUE
    zimbraFeatureGalAutoCompleteEnabled: TRUE
    zimbraFeatureGalEnabled: TRUE
    zimbraFeatureHtmlComposeEnabled: TRUE
    zimbraFeatureIMEnabled: FALSE
    zimbraFeatureIdentitiesEnabled: TRUE
    zimbraFeatureInitialSearchPreferenceEnabled: TRUE
    zimbraFeatureMailForwardingEnabled: TRUE
    zimbraFeatureMobileSyncEnabled: TRUE
    zimbraFeatureNewMailNotificationEnabled: TRUE
    zimbraFeatureNotebookEnabled: TRUE
    zimbraFeatureOutOfOfficeReplyEnabled: TRUE
    zimbraFeaturePop3DataSourceEnabled: TRUE
    zimbraFeatureSavedSearchesEnabled: TRUE
    zimbraFeatureSharingEnabled: TRUE
    zimbraFeatureSkinChangeEnabled: TRUE
    zimbraFeatureTaggingEnabled: TRUE
    zimbraFeatureViewInHtmlEnabled: FALSE
    zimbraId: 24ee2ba5-ce93-4d79-9238-eca11308b666
    zimbraImapEnabled: TRUE
    zimbraIsAdminAccount: TRUE
    zimbraLastLogonTimestamp: 20070323204217Z
    zimbraMailAlias: admin@server.domain.com
    zimbraMailDeliveryAddress: admin@domain.com
    zimbraMailHost: server.domain.com
    zimbraMailIdleSessionTimeout: 0
    zimbraMailMessageLifetime: 0
    zimbraMailMinPollingInterval: 2m
    zimbraMailQuota: 0
    zimbraMailSpamLifetime: 14d
    zimbraMailStatus: enabled
    zimbraMailTransport: lmtp:server.domain.com:7025
    zimbraMailTrashLifetime: 14d
    zimbraNewMailNotificationBody: New message received at ${RECIPIENT_ADDRESS}.${NEWLINE}Sender: ${SENDER_ADDRESS}${NEWLINE}Subject: ${SUBJECT}
    zimbraNewMailNotificationFrom: Postmaster <postmaster@${RECIPIENT_DOMAIN}>
    zimbraNewMailNotificationSubject: New message received at ${RECIPIENT_ADDRESS}
    zimbraPasswordEnforceHistory: 0
    zimbraPasswordLocked: FALSE
    zimbraPasswordLockoutDuration: 1h
    zimbraPasswordLockoutEnabled: FALSE
    zimbraPasswordLockoutFailureLifetime: 1h
    zimbraPasswordLockoutMaxFailures: 10
    zimbraPasswordMaxAge: 0
    zimbraPasswordMaxLength: 64
    zimbraPasswordMinAge: 0
    zimbraPasswordMinLength: 6
    zimbraPasswordModifiedTime: 20061229004601Z
    zimbraPop3Enabled: TRUE
    zimbraPrefAutoAddAddressEnabled: TRUE
    zimbraPrefCalendarAlwaysShowMiniCal: TRUE
    zimbraPrefCalendarApptReminderWarningTime: 5
    zimbraPrefCalendarFirstDayOfWeek: 0
    zimbraPrefCalendarInitialView: workWeek
    zimbraPrefCalendarNotifyDelegatedChanges: FALSE
    zimbraPrefCalendarUseQuickAdd: TRUE
    zimbraPrefComposeFormat: html
    zimbraPrefComposeInNewWindow: FALSE
    zimbraPrefContactsInitialView: list
    zimbraPrefContactsPerPage: 25
    zimbraPrefDedupeMessagesSentToSelf: dedupeNone
    zimbraPrefForwardIncludeOriginalText: includeBody
    zimbraPrefForwardReplyInOriginalFormat: TRUE
    zimbraPrefForwardReplyPrefixChar: >
    zimbraPrefGalAutoCompleteEnabled: FALSE
    zimbraPrefGroupMailBy: conversation
    zimbraPrefHtmlEditorDefaultFontColor: #000000
    zimbraPrefHtmlEditorDefaultFontFamily: Times New Roman
    zimbraPrefHtmlEditorDefaultFontSize: 12pt
    zimbraPrefImapSearchFoldersEnabled: TRUE
    zimbraPrefIncludeSpamInSearch: FALSE
    zimbraPrefIncludeTrashInSearch: FALSE
    zimbraPrefMailInitialSearch: in:inbox
    zimbraPrefMailItemsPerPage: 25
    zimbraPrefMailPollingInterval: 5m
    zimbraPrefMailSignatureStyle: outlook
    zimbraPrefMessageViewHtmlPreferred: TRUE
    zimbraPrefReadingPaneEnabled: TRUE
    zimbraPrefReplyIncludeOriginalText: includeBody
    zimbraPrefSaveToSent: TRUE
    zimbraPrefSentMailFolder: sent
    zimbraPrefShowFragments: TRUE
    zimbraPrefShowSearchString: FALSE
    zimbraPrefSkin: sand
    zimbraPrefTimeZoneId: (GMT-08.00) Pacific Time (US & Canada) / Tijuana
    zimbraPrefUseKeyboardShortcuts: TRUE
    zimbraPrefUseRfc2231: FALSE
    zimbraPrefUseTimeZoneListInCalendar: FALSE
    zimbraZimletAvailableZimlets: com_zimbra_date
    zimbraZimletAvailableZimlets: com_zimbra_email
    zimbraZimletAvailableZimlets: com_zimbra_phone
    zimbraZimletAvailableZimlets: com_zimbra_url
    zimbraZimletAvailableZimlets: com_zimbra_search
    zimbraZimletAvailableZimlets: com_zimbra_arcade
    zimbraZimletAvailableZimlets: com_zimbra_collector
    zimbraZimletAvailableZimlets: com_zimbra_tracking
    zimbraZimletAvailableZimlets: com_zimbra_wikipedia
    zimbraZimletAvailableZimlets: com_zimbra_ymaps
    zimbraZimletAvailableZimlets: com_zimbra_gtranslator

  6. #6
    Krishopper is offline Dedicated Member
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    FWIW:

    Zimbra 4.5.3
    Mac OS X Server 10.4.9 (ppc)

  7. #7
    jholder's Avatar
    jholder is offline Former Zimbran
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    The account you should be looking at is admin@hostname.domain.com

  8. #8
    Krishopper is offline Dedicated Member
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    Quote Originally Posted by Krishopper View Post
    Mar 24 05:17:58 infinity postfix/trivial-rewrite[28836]: warning: do not list domain servername.domain.com in BOTH mydestination and virtual_mailbox_domains
    [/FONT]
    Is it possible Postfix is having a problem with this, and looking up "admin" in local tables rather than ldap tables?

    I still find it odd that emails to admin@servername.domain.com work fine.

  9. #9
    Krishopper is offline Dedicated Member
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    Quote Originally Posted by jholder View Post
    The account you should be looking at is admin@hostname.domain.com
    The admin account that I have been using since installation was admin@domain.com. Should I delete that account, and create admin@hostname.domain.com? admin@hostname.domain.com has been an alias on my admin@domain.com account.

  10. #10
    Krishopper is offline Dedicated Member
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    This was resolved by removing the admin@servername.domain.com alias and creating it as a straight up account.

    I still find it odd that some mail bounced, and some didnt, but whatever - it works now

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